1829002
Question 1
Question
The IT Service Desk is the first point of contact for IT issues stemming from DSG store and corporate employees.
Answer
- True
- False
Question 2
Question
Having the lowest possible talk/call time should be your HIGHEST priority.
Answer
- True
- False
Question 3
Question
Tickets should be detailed, clear and utilize proper troubleshooting.
Answer
- True
- False
Question 4
Question
Choose the best example of a ticket.
Answer
-
Store 123 reporting that register 2 is offline
-
Store 123 - register is off
-
register 3 is offline
-
Register 2 - Showing Off 12 - Store 123
Question 5
Question
Remedy 8.1 features a customizable home screens and columns
Answer
- True
- False
Question 6
Question
What is the first course of action(s) you should take if you have questions regarding a particular process?
Answer
-
Search the OneNote, Search Previous Incidents
-
Group-Lync Tier 1
-
Group-Lync Tier 2
Question 7
Question
Remedy 8.1 allows us to search by first AND last name.
Answer
- True
- False
Question 8
Question
In Remedy 8.1, we can search for customers using which below methods? (Check all that apply)
Answer
-
Searching inside of Remedy by their Last Name
-
Searching inside of Remedy by their First and Last Name
-
Searching inside of Remedy using their Network ID (AKA DKS#)
-
Searching Active Directory by their First and Last Name
Question 9
Question
Summary, Description and Resolutions are public in Remedy 8.1.
Answer
- True
- False
Want to create your own Quizzes for free with GoConqr? Learn more.