chapter 3

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Cambridge IGCSE ICT MSA (chapter 3 business administration and job roles) Mind Map on chapter 3, created by bilbo72 on 17/09/2013.
bilbo72
Mind Map by bilbo72, updated more than 1 year ago
bilbo72
Created by bilbo72 about 11 years ago
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Resource summary

chapter 3
  1. main function is the work they mainly do
    1. administration is storing, processing, retrieve and spreading or disseminating info.
      1. this support the business fuctions.
        1. operatives are the people that are the bottom of the hirrarchisl pyramid. they are responsible for production or delivering
          1. main functions of a business
            1. HR: Concerned with management of people. Hiring and firing staff and training them
              1. The finance department : Keeping accurate record of movement of money within the business and predicating financial profits.
                1. Sales an marketing : sales and marketing are concerned with achieving the target for sales of the products or service.
                  1. Customer service : helping customers in need if unhappy or need any help about the company.
                    1. Production function :Product to be made to a standard quality in safe and efficient manner
                      1. Research and development : Continuous research on products and services, competitors will eventually find better and cheaper products
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