36907410
Description
Flashcards by Marshall Joiner, updated more than 1 year ago
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Created by Marshall Joiner
almost 2 years ago
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| Question | Answer |
| Which of this is a primary way of interacting with the applications and information in ServiceNow instance? | ServiceNow Platform User Interface |
| A role is a: | Collection of Permissions |
| A group is a: | set of users who share a common purpose |
| The Now Platform is an example of which cloud computing model? | Application Platform as-a-Service(aPaaS) |
| Which of the following workflow types does the Now Platform provide? | Employee, Customer, and Information Technology |
| Each ServiceNow solution provides its own guided setup. When implementing it Service branding, including the company logo and colors? | System Properties>Basic Configuration Guided Setup>ITSM Guided Setup |
| Which of the following branding features can be configured? | -Banner image, text, and colors -Browser Tab Title -System Date/Time Formatting -Navigation background and text colors |
| What are some of the benefits often recognized by branding your instance? | -Gain user trust -Accelerate adoption rates -Create a shared identity |
| Lists provide context menus at three different levels, What are the names of those context menus? | -List title menu -List fields context menu -List column context menu |
| A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: | Breadcrumbs |
| Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data? | Column context menu |
| Which search feature can be used to help narrow down search results in ServiceNow? | Wildcard Characters |
| A column in a list represents what in the ServiceNow instance? | A field |
| Insert: | Creates a new record and closes the form |
| Update: | Updates an existing record and closes the form |
| Save: | Updates an existing record and keeps the form open |
| Insert and Stay | Creates a new record and keeps the form open |
| Copy Incident | Creates a new record and keeps the form open |
| Submit | Creates a new record and closes the form |
| Which menu provides options related to viewing, configuring, creating favorites and saving form data? | Form Context menu |
| What allows users to see a time stamped history of all actions taken within a record? | Activity Streams |
| Which field type displays record from another table? | Reference |
| When using Form Designer, icons presented on each field include which of the following? | -Edit icon -Remove icon -Handle icon |
| A field can be added to a table and form by accessing which part of the Form Designer Interface? | Field Navigator |
| Different form templates can be applied to a form by accessing the: | Template bar |
| Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? | -Setting an Assignment group and user based on Category and Subcategory -Setting Assignment group based on Category and Subcategory -Setting a User based on Category and Subcategory -Setting an Assignment group and User based on the SHort description |
| Which of the following best describes tasks? | -Tasks minimize the possibility of human error -Tasks lead to quicker resolution times -Tasks are repeatable processes |
| Which tab contains the activity stream for a task? | Notes |
| Which of the following are ways to collaborate with team members on Tasks | -Connect chat -Work notes -User Presence -Activity Stream |
| Notifications in the Now Platform occur through which of the following methods? | -Email -SMS -Meeting Invitation |
| Which feature allows users to manage which notifications the receive about various activities occurring in the Platform? | Subscriptions |
| When configuring an email notification, where can you choose field values from the record to include within the message? | Select variables |
| Which three tabs are used to configure an email notification? | -When to send -Who will receive -What it will contain |
| Where can users set their notification subscription preferences? | System Settings |
| To see the notifications that are currently defined on the Now Platform, you can navigate to: | System Notification>Email>Notifications |
| What are the benefits of using the Process Automation Designer? | -Connecting multiple flows and actions -Guiding end users to complete a process in a task-oriented interface -Consolidating separate business processes across your organization -Defining a consistent record lifecycle from beginning to end -Passing data between activities and stages of business processes |
| What are the three types of triggers in Flow Designer? | Record-based, schedule-based, or application-based |
| Describe Record-based triggers | Record-based triggers run a flow after a record has been created, updated, or deleted |
| Describe schedule-based triggers | Schedule-based triggers run a flow at the specified date and time: daily, weekly, monthly, etc. |
| Application-based triggers are added when the associated application spoke is activated. |
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