215659
Description
Flashcards by lmhatchard, updated more than 1 year ago
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Created by lmhatchard
over 10 years ago
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| Question | Answer |
| attitude | a psychological tendency expressed by evaluating a entity with some degree of favour or disfavour. |
| affect | the emotional component of an attitude. |
| cognitive dissonance | a state of tension that is produced when an individual experiences conflict between attitudes and behaviour. |
| social learning | the process of deriving attitudes from family, peer groups, and culture. |
| job satisfaction | a pleasurable or positive emotional state resulting from the appraisal of one's job or one's job experiences. |
| organizational citizenship behaviour | behaviour that is above and beyond the call of duty. |
| organizational commitment | the strength of an individual's identification with an organization. |
| affective commitment | the type of org. commitment that is based on an individual's desire to remain in an organization. |
| continuance commitment | org. commitment that is based on the fact that an individual cannot afford to leave. |
| normative commitment | org. commitment that is based on an individual's perceived obligation to remain with an organization. |
| emotions | mental states that typically include feelings, physiological changes, and the inclination to act. |
| emotional labour | the need to manage emotions in order to perform one's job effectively. |
| emotional dissonance | conflict between what one feels and what one is expected to express. |
| emotional intelligence | a set of abilities related to the understanding and management of emotions in oneself and others. |
| emotional display rules | expectations regarding what emotions are appropriate to express in specific situations. |
| emotional contagion | a dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through non verbal channels. |
| ethical behaviour | acting in ways consistent with one's personal values and the commonly held values of the organization and society. |
| values | enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence. |
| Machiavellianism | a personality characteristic indicating one's willingness to do whatever it takes to get one's own way. |
| cognitive moral development | the process of moving through stages of maturity in terms of making ethical decisions. |
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