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Quiz on HSC-BST-Operations-Role of operations management, created by lydia le on 05/06/2014.

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HSC-BST-Operations-Role of operations management

Question 1 of 18

1

Management at the HOA MILLER foundation has decided that its Operations are to focus on technology and design. Which of the following best describes this strategic role of operations management?

Select one or more of the following:

  • Cost leadership

  • Differentiation

  • Outsourcing

  • Supply chain management

Explanation

Question 2 of 18

1

With his van, an seller drops at workplace sites to sell the takeaway packages of sandwiches and cans of milks for lunches to workers and staff. In which industry is the seller operating?

Select one or more of the following:

  • Secondary

  • Tertiary

  • Quaternary

  • Quinary

Explanation

Question 3 of 18

1

In a large business, the team manager has decided that they focus on the innovation and design of products to meet the productive quality. Which key function does this decision influence directly to ?

Select one or more of the following:

  • Finance

  • Marketing

  • Human resources

  • Research and development

Explanation

Question 4 of 18

1

HSC 2012-Q8
What would be the best strategy for a business to increase its gross profit?

Select one or more of the following:

  • Reduce fixed costs

  • Use cost centres

  • Minimise expenses

  • Use sale and leaseback

Explanation

Question 5 of 18

1

HSC 2012-Q10
Sam's job is to set goals for employees and give them feedback on achievement of their goals

What best describes this process?

Select one of the following:

  • Dispute resolution

  • Job design

  • Performance management

  • Recruitment

Explanation

Question 6 of 18

1

Identify the following statement is TRUE or FALSE

Operations includes all those activities that are required to create goods and services and deliver them to market

Select one of the following:

  • True
  • False

Explanation

Question 7 of 18

1

Identify the following statement is TRUE or FALSE

Transformation involves changing and adding value to inputs

Select one of the following:

  • True
  • False

Explanation

Question 8 of 18

1

Identify the following statement is TRUE or FALSE

Through differentiation of operations a business can achieve a cost advantage

Select one of the following:

  • True
  • False

Explanation

Question 9 of 18

1

Identify the following statement is TRUE or FALSE

By changing location of operations a business can increase capacity

Select one of the following:

  • True
  • False

Explanation

Question 10 of 18

1

Identify the following statement is TRUE or FALSE

The operations manager must monitor and respond to the changing preferences of consumers

Select one of the following:

  • True
  • False

Explanation

Question 11 of 18

1

Identify the following statement is TRUE or FALSE

Services are an example of tangible products

Select one of the following:

  • True
  • False

Explanation

Question 12 of 18

1

Identify the following statement is TRUE or FALSE

The specialisation of the operations function requires interdependence with other key business functions

Select one of the following:

  • True
  • False

Explanation

Question 13 of 18

1

Identify the following statement is TRUE or FALSE

A cost leadership strategy will enable a business to achieve a higher profit margin

Select one of the following:

  • True
  • False

Explanation

Question 14 of 18

1

Identify the following statement is TRUE or FALSE

Once a business has achieved a competitive advantage through operations it is easy to maintain

Select one of the following:

  • True
  • False

Explanation

Question 15 of 18

1

Identify the following statement is TRUE or FALSE

Customised products have unique features to suit the precise preferences of a customer

Select one of the following:

  • True
  • False

Explanation

Question 16 of 18

1

What is the strategic role of operations? (From the Cambridge GO)

Select one of the following:

  • To give the business a competitive advantage

  • To correct problems as they occur

  • To reduce costs of making goods and providing services

  • To make goods and services that consumers want to buy

Explanation

Question 17 of 18

1

Which the following best describes the relationship between marketing and the operations function?

Select one of the following:

  • Marketing provides the design specifications for products

  • Operations produces a product that satisfies the wants and expectations of consumers

  • Market research must occur before operations

  • Operations produces a product and marketing must sell it

Explanation

Question 18 of 18

1

Customer service is the dominant product in which industry?

Select one of the following:

  • Manufacturing

  • Home building and renovating

  • Tourism

  • Banking and finance

Explanation

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