Quiz - chapters 1 to 6

Question 1 of 50

1

With what security procedure can you hide the WLAN ID from wireless clients?

Select one of the following:

Configure WEP only on the access point.
Disable the broadcast of the SSID on the access point.
Install WAP on the wireless clients.
Configure MAC address filtering on the access point.

Explanation

Question 2 of 50

1

What do you have to apply between a CPU you upgrade and the heat sink/fan?

Select one of the following:

thermal compound
isopropyl alcohol
glu
adhesive gel or paste

Explanation

Question 3 of 50

1

Which Windows program must a technician use to select the programs that will run at startup?

Select one of the following:

Defrag
Disk manager
Format
Msconfig

Explanation

Question 4 of 50

1

What is the default file system used during a fresh installation of Windows 7?

Select one of the following:

FAT32
FAT16
NTFS
FAT12

Explanation

Question 5 of 50

1

With what device can you verify the identity of a user on a laptop?

Select one of the following:

A memory stick
A dongle
A biometric device
A mouse

Explanation

Question 6 of 50

1

How can wireless equipement be protected from the effects of RFI?

Select one of the following:

Use surge protectors
Lower the humidity level
Remove cordless phones from the area
Use an antistatic mat

Explanation

Question 7 of 50

1

What happens if the boot order is not set correctly in the BIOS? (Choose 2 answers)

Select one or more of the following:

The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an ‘Invalid Boot Disk’ error after POST.
The computer displays a ‘Missing NTLDR’ error after POST.
The computer locks up without any error messages.

Explanation

Question 8 of 50

1

A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?

Select one of the following:

ISDN
DSL
Dial-up
Satellite

Explanation

Question 9 of 50

1

Why does a technician wear an antistatic wrist strap?

Select one of the following:

To prevent damage to electronic components inside the computer
To be grounded while working on the computer
To keep sensitive computer components dust-free before installation
To use the power supply of the computer to store static electricity

Explanation

Question 10 of 50

1

When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contact?

Select one of the following:

Glass cleaner
Slightly abrasive cleanser
Mild detergent
Isopropyl alcohol

Explanation

Question 11 of 50

1

Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?

Select one of the following:

The Windows partition
The logical drive
The active partition
The extended partition

Explanation

Question 12 of 50

1

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

Select one of the following:

The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.

Explanation

Question 13 of 50

1

Refer to the exhibit. Which two port types are shown in the graphic?

Select one or more of the following:

USB
Parallel
Serial
Network
Modem

Explanation

Question 14 of 50

1

What is the purpose of RAID adapters?

Select one of the following:

To provide enhanced audio and graphic capabilities
To connect multiple storage devices for redundancy or speed
To allow older PCI technology expansion slots to be used
To connect peripheral devices to a PC to improve performance

Explanation

Question 15 of 50

1

A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

Select one of the following:

My computer
Computer Management
Device Manager
System Tools

Explanation

Question 16 of 50

1

After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

Select one of the following:

Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Create a System Repair Disc and restore the image.
Press the F2 key during the boot process and start the computer is Safe Mode.

Explanation

Question 17 of 50

1

A technician wants to create a new partition on a new additional hard drive. Which tool should be used?

Select one of the following:

Disk Management
Scandisk
Disk Defragmenter
Device Manager
Chdsk

Explanation

Question 18 of 50

1

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?

Select one of the following:

System Restore
Event Viewer
Task Manager
Add or Remove Programs

Explanation

Question 19 of 50

1

Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?

Select one of the following:

Windows key
F12
Alt-Z
F1
F8

Explanation

Question 20 of 50

1

Which Windows hard drive partition is commonly referred to as the C: drive?

Select one of the following:

The first primary partition
The first extended partition
The first logical partition
The first volume partition

Explanation

Question 21 of 50

1

A technician needs to purchase a new video adapter for a computer. In addition to performance and price, which factor should be considered when selecting the adapter?

Select one of the following:

Type of installed hard drive
Motherboard manufacturer
Expansion slot type
Amount of installed system memory

Explanation

Question 22 of 50

1

A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?

Select one of the following:

The CPU fan is not functioning.
The BIOS is corrupt.
The hard drive is failing
The CMOS battery has failed.

Explanation

Question 23 of 50

1

A technician has replaced the batteries in all the company laptops. Which source will have information on the proper disposal requirements for the old batteries?

Select one of the following:

OSHA web site
MSDS
The website of the laptop manufacturer
Local environmental regulations

Explanation

Question 24 of 50

1

Where would a technician configure a PC to boot from a CD-ROM?

Select one of the following:

Control Panel
My Computer
BIOS Settings
Start Menu
Device Manager

Explanation

Question 25 of 50

1

A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. Where should the technician look for the proper disposal method for the waste?

Select one of the following:

ESD
EPA
MSDS
FEMA

Explanation

Question 26 of 50

1

A school is adding computers to a classroom that has none. What type of LAN would the school choose to take advantage of commonly implemented wired technologies?

Select one of the following:

Token Ring
802.11n
Ethernet
WiMAX

Explanation

Question 27 of 50

1

A customer has a computer for a home business, but wants to have another computer as a web server. What would be the best solution for the customer to share the monitor, mouse, and keyboard between the two computers?

Select one of the following:

multipurpose device
access point
KVM switch
network switch
USB hub

Explanation

Question 28 of 50

1

What is the default TCP destination port number or number combination that is used for SSH connections?

Select one of the following:

20/21
22
23
25
80

Explanation

Question 29 of 50

1

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?

Select one of the following:

The NIC driver is out of date.
The default gateway is incorrect.
The operating system is not compatible with the remote sites.
The TCP/IP protocol stack is not loaded.

Explanation

Question 30 of 50

1

30. Which product is recommended to remove the dust from inside a computer?

Select one of the following:

compressed air
household vacuum cleaner
damp cloth
dry cloth

Explanation

Question 31 of 50

1

31. Which command should a computer technician use on a PC to restore protected system files with known good versions?

Select one of the following:

defrag
chkdsk
sfc/scannow
msconfig

Explanation

Question 32 of 50

1

The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?

Select one of the following:

ICMP
DNS
APIPA
DHCP

Explanation

Question 33 of 50

1

33. What are the four layers in the TCP/IP reference model?

Select one of the following:

application, presentation, internet, network access
application, transport, internet, data link
application, transport, internet, network access
application, presentation, session, transport
physical, data link, internet, transport

Explanation

Question 34 of 50

1

34. A PC that running the Windows 7 operating system has slowed down over a period of time and now takes a long time to launch applications and open various documents. What can be done to remedy the problem?

Select one of the following:

Dr. Watson
System Restore
Disk Defragmenter
Chkdsk

Explanation

Question 35 of 50

1

35. A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?

Select one of the following:

it cannot communicate outside its own network.
it has a public IP address that has been translated to a private IP address.
it can communicate on the local network as well as on the Internet.
it can communicate with networks inside a particular company with subnets.

Explanation

Question 36 of 50

1

36. A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)

Select one or more of the following:

Verify in the laptop software whether any wireless networks are detected.
Verify that the laptop is plugged into an electrical outlet.
Reconfigure TCP/IP settings on the laptop.
Try moving the laptop to different places to see if a signal can be detected.
Reinsert the laptop battery.

Explanation

Question 37 of 50

1

37. Which recommendation should be observed when replacing existing memory?

Select one of the following:

The new memory should exceed the capacity of the hard drive.
The new memory should operate at the same speed as the hard drive.
The new memory should be as fast or faster than existing memory.
The new memory should be as fast or faster as the cache found in the processor.

Explanation

Question 38 of 50

1

38. A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?

Select one of the following:

coaxial
STP
fiber optic
UTP

Explanation

Question 39 of 50

1

39. A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this scenario?

Select one of the following:

LAN
WLAN
MAN
WAN

Explanation

Question 40 of 50

1

40. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?

Select one of the following:

implementation of the solution
documentation of the problem and its solution
preparation of a plan of action
identification of the problem

Explanation

Question 41 of 50

1

41. Which two connectors are DVI connectors? (Choose two.)

Select one or more of the following:

1
2
3
4
5
6

Explanation

Question 42 of 50

1

42. What are three main characteristics of a Windows 64-bit operating system?

Select one or more of the following:

The 64-bit operating system memory management system enhances program performance.
The 64-bit operating system can recognize more than 128 GB of RAM.
The 64-bit operating system has fewer registers to manage applications.
The 64-bit operating system has additional security features.
The 64-bit operating system has a built-in virtualization mode.
The 64-bit operating system runs on a RISC chip architecture.

Explanation

Question 43 of 50

1

43. What is an example of PC virtualization?

Select one of the following:

sharing video and music files in a homegroup network
running an instance of Windows Vista from inside a Windows 7 OS
configuring a small network to allow an application to be accessed by other PCs in the office
setting up a peer-to-peer network so that a laser printer can be accessed by all workstations

Explanation

Question 44 of 50

1

44. A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?

Select one of the following:

Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and, if applicable, implement preventive measures.
Test the theory to determine the cause.
No further action needed.

Explanation

Question 45 of 50

1

45. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?

Select one of the following:

Omit performing maintenance operations on components until the equipment malfunction.
Schedule and document routine maintenance tasks.
Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.
Only clean equipment that is requested by the customer.

Explanation

Question 46 of 50

1

46. A helpdesk technician takes a call, “Good morning, this is the helpdesk. My name is Greg. How may I help you today?” The frantic caller states, “My computer will not turn on and I have a presentation in 15 minutes.” The technician responds, “Now calm down and let us see what we can do.” The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?

Select one of the following:

Identify the problem.
Establish a plan of action to resolve the problem.
Implement a solution.
Verify full system functionality and, if applicable, implement preventive measures.
Establish a theory of probable cause.

Explanation

Question 47 of 50

1

47. On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.)

Select one or more of the following:

Reinstall the operating system.
Remove unnecessary peripherals.
Replace computer components one at a time until the problem is solved.
Reset the BIOS settings to factory default.
Use the Last Known Good Configuration.
Reinstall the user applications.

Explanation

Question 48 of 50

1

48. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?

Select one of the following:

PATA
SATA
USB
IDE

Explanation

Question 49 of 50

1

49. What is the most important reason for the company that the preventive maintenance be done?

Select one of the following:

Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.

Explanation

Question 50 of 50

1

50. What is the distance limitation of a single data run for UTP cabling without adding networking devices?

Select one of the following:

33 ft (10 m)
100 ft (31 m)
330 ft (100 m)
500 ft (154 m)

	Created by groche almost 10 years ago

Quiz on Quiz - chapters 1 to 6, created by groche on 02/06/2014.

Quiz - chapters 1 to 6

Question 1 of 50

With what security procedure can you hide the WLAN ID from wireless clients?

Select one of the following:

Explanation

Question 2 of 50

What do you have to apply between a CPU you upgrade and the heat sink/fan?

Select one of the following:

Explanation

Question 3 of 50

Which Windows program must a technician use to select the programs that will run at startup?

Select one of the following:

Explanation

Question 4 of 50

What is the default file system used during a fresh installation of Windows 7?

Select one of the following:

Explanation

Question 5 of 50

With what device can you verify the identity of a user on a laptop?

Select one of the following:

Explanation

Question 6 of 50

How can wireless equipement be protected from the effects of RFI?

Select one of the following:

Explanation

Question 7 of 50

What happens if the boot order is not set correctly in the BIOS? (Choose 2 answers)

Select one or more of the following:

Explanation

Question 8 of 50

A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?

Select one of the following:

Explanation

Question 9 of 50

Why does a technician wear an antistatic wrist strap?

Select one of the following:

Explanation

Question 10 of 50

When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contact?

Select one of the following:

Explanation

Question 11 of 50

Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?

Select one of the following:

Explanation

Question 12 of 50

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

Select one of the following:

Explanation

Question 13 of 50

Refer to the exhibit. Which two port types are shown in the graphic?

Select one or more of the following:

Explanation

Question 14 of 50

What is the purpose of RAID adapters?

Select one of the following:

Explanation

Question 15 of 50

A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

Select one of the following:

Explanation

Question 16 of 50

After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?

Select one of the following:

Explanation

Question 17 of 50

A technician wants to create a new partition on a new additional hard drive. Which tool should be used?

Select one of the following:

Explanation

Question 18 of 50

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?

Select one of the following:

Explanation

Question 19 of 50

Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?

Select one of the following:

Explanation

Question 20 of 50

Which Windows hard drive partition is commonly referred to as the C: drive?