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Pega Systems CPMC Training

Question 1 of 78

1

In which Communication Channels would Next-Best-Action Advisor apply? (Choose One)

Select one of the following:

  • Outbound/Batch

  • Television/Radio

  • Inbound/Real-time intelligent interactions

  • Email Mail/SMSTreatment editor

Explanation

Question 2 of 78

1

To which types of decision can Decision Management be applied? (Choose Three)

Select one or more of the following:

  • Determining whether or not to up-sell a product to a customer in a busy call center.

  • Determining which channel to use to communicate with a customer.

  • Determining how to improve your product portfolio to keep from losing market share.

  • Determining why response rates for a campaign in one region are far below average.

  • Determining which product to offer to a particular customer.

  • Diagnosing and determining the cause of a customer’s problem.

Explanation

Question 3 of 78

1

Which of these best describes Next-Best-Action? (Choose One)

Select one of the following:

  • Provides insight into business activities.

  • Ensures that customer is always satisfied.

  • Ensures that every customer is treated the same.

  • Balances customer need and business objectives.

Explanation

Question 4 of 78

1

Improving _______ is the essence of Next-Best-Action. (Choose One)

Select one of the following:

  • Efficiency

  • Customer Experience

  • Response Rates

  • Effectiveness

Explanation

Question 5 of 78

1

Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)

Select one or more of the following:

  • Highly intuitive

  • Contextual

  • Free of jargon

  • Timely

  • Uniform.

Explanation

Question 6 of 78

1

The Next-Best-Action strategy _______. (Choose One)

Select one of the following:

  • can only present top 3 offers

  • can only present the top offer

  • always presents all available offers

  • can present all available offers

Explanation

Question 7 of 78

1

Which of the following is NOT a landing page we associate with Decisioning? (Choose One)

Select one of the following:

  • Strategy

  • Decisions

  • Predictive Analytics

  • Infrastructure

  • Monitoring

Explanation

Question 8 of 78

1

How many new rule types are introduced by Pega Decision Management? (Choose One)

Select one of the following:

  • 3

  • 4

  • 5

  • 6

Explanation

Question 9 of 78

1

Which of the following are the core services of Pega Decision Management? (Choose One)

Select one of the following:

  • Interaction History, Rule Decision Manager and Visual Business Director.

  • Interaction Services, Predictive Decision Manager and Visual Business Director.

  • Interaction History, Adaptive Decision Manager and Visual Business Director.

  • Interaction Service, Adaptive Decision Manager and Visual Business Director.

Explanation

Question 10 of 78

1

Decision components are grouped into categories. Which category contains the prioritization component? (Choose One)

Select one of the following:

  • Selection

  • Enrichment

  • Priority

  • Business Rules

  • Arbitration

Explanation

Question 11 of 78

1

Which component makes the propositions accessible to a strategy? (Choose One)

Select one of the following:

  • Proposition Import

  • Proposition Data

  • Data Import

  • Offer Import

Explanation

Question 12 of 78

1

The propositions are defined on the Decisioning Data Model landing page

Select one of the following:

  • True
  • False

Explanation

Question 13 of 78

1

Propositions may be defined at an issue level.

Select one of the following:

  • True
  • False

Explanation

Question 14 of 78

1

If a strategy is created under ‘Sales’ issue then it can access properties: (Choose Three)

Select one or more of the following:

  • Defined in scope ‘All Strategies’.

  • Defined in ‘Service’ issue.

  • From customer class.

  • Defined in ‘Sales’ issue.

Explanation

Question 15 of 78

1

Which of the following is a valid proposition? (Choose Three)

Select one or more of the following:

  • A message on the call center agent’s screen to redirect the customer call to the collections department.

  • A complaint booking on wrong billing reported by a customer.

  • A case opened to track and fulfill the change in customer’s home address.

  • A case to track the shipment of a replacement credit card to a customer.

  • A checking account upgrade offered to a savings account customer.

  • A home insurance bundle shown on the website to people looking for a mortgage.

Explanation

Question 16 of 78

1

Which of the following statements are true when describing Auto-Run results? (Choose Two)

Select one or more of the following:

  • It enables to explore the property values of any of the decision components.

  • It enables the validation of intermediate strategy steps.

  • We must define a data transform before executing the strategy.

  • The property values are only updated when a strategy is checked-in.

  • It enables to explore the property values of only the proposition components..

Explanation

Question 17 of 78

1

Which of these decision components is NOT included in the Arbitration group? (Choose One)

Select one of the following:

  • Segment Filter

  • Filter

  • Geo-fence Filter

  • Contact Filter

  • Contact Policy

Explanation

Question 18 of 78

1

If a Sub Strategy is referenced, then that Sub Strategy cannot contain another Sub Strategy.

Select one of the following:

  • True
  • False

Explanation

Question 19 of 78

1

The Set Property decision component can be found in the ________ group. (Choose One)

Select one of the following:

  • Property

  • Import

  • Enrichment

  • Selection

Explanation

Question 20 of 78

1

To change a strategy executed by the Top Offers process: (Choose One)

Select one of the following:

  • Update the Run Strategy component in the Top Offer process.

  • Update the Decision component in the Top Offer process.

  • Update the interaction rule to point at a new strategy.

  • Update the application to access the new strategy.

Explanation

Question 21 of 78

1

Three things need to be done to configure an adaptive model. Which of the following is NOT one of them? (Choose One)

Select one of the following:

  • Indicate which response values will be used to indicate negative behavior.

  • Indicate which properties will be used as predictors.

  • Indicate which response values will be used to indicate positive behavior.

  • Indicate the output properties.

Explanation

Question 22 of 78

1

By default which property is set by an adaptive model component? (Choose One)

Select one of the following:

  • pyEvidence

  • pyPropensity

  • pyPerformance

  • pyPrediction

Explanation

Question 23 of 78

1

What is the propensity of an adaptive model before it has collected any data? (Choose One)

Select one of the following:

  • 0

  • 0.5

  • 1

  • 50

Explanation

Question 24 of 78

1

What is the performance of an adaptive model if it CANNOT differentiate interested customers from not interested customers better than random selection? (Choose One)

Select one of the following:

  • 0

  • 0.5

  • 1

  • 50

Explanation

Question 25 of 78

1

The _______ field does not appear in the adaptive model landing page. (Choose One)

Select one of the following:

  • Performance of the model

  • Propensity

  • Number of Responses

  • Name of the model

Explanation

Question 26 of 78

1

A solid blue line between two strategy components A and B indicates: (Choose One)

Select one of the following:

  • There are only solid black lines used in a strategy.

  • An optional execution path for a strategy.

  • A property defined in A is used by B.

  • There is an error in the strategy connector between A and B.

Explanation

Question 27 of 78

1

The Interaction History component enables the strategy to determine if the offer has been made before or not.

Select one of the following:

  • True
  • False

Explanation

Question 28 of 78

1

To enable the strategy to access the interaction history associated with a proposition, we must always add the Interaction History component.

Select one of the following:

  • True
  • False

Explanation

Question 29 of 78

1

Which interaction history property indicates the result of the interaction? (Choose One)

Select one of the following:

  • pyResult

  • pyOutcome

  • pyResponse

  • pyConclusion

Explanation

Question 30 of 78

1

The most efficient method to retrieve the last 60 days of interaction history is to: (Choose One)

Select one of the following:

  • Use the Group By component as it cannot be done in the Interaction History component.

  • Add a date filter to the Interaction History component.

  • Declare the date property (pyStamp) in the Interaction History and use it in the Filter component.

  • Update Interaction History component to fetch the last 60 days.

Explanation

Question 31 of 78

1

In simulation, the interaction rule is used to define the: (Choose One)

Select one of the following:

  • Source of Interaction History
    Report Definition

  • Report Definition

  • Visual Business Director View

  • Strategy to be used

Explanation

Question 32 of 78

1

Following the execution of simulation, the results can be written to: (Choose Four)

Select one or more of the following:

  • Interaction History

  • Visual Business Director

  • Clipboard

  • File

  • Database.

Explanation

Question 33 of 78

1

Which of the following is NOT a dimension in Visual Business Director? (Choose One)

Select one of the following:

  • Application

  • Volume

  • Operator

  • Direction

Explanation

Question 34 of 78

1

We can use Visual Business Director to A/B test two strategies.

Select one of the following:

  • True
  • False

Explanation

Question 35 of 78

1

Which of the statements is true when describing simulation? (Choose One)

Select one of the following:

  • We must use the same interaction rule to compare simulations.

  • The only way to evaluate the results of the simulation is to examine Proposition Distribution reports.

  • The simulation must have ‘Resolved-Ready’ status before it can be executed.

  • The simulation with the ‘Resolved-Completed’ status can be re-executed.

Explanation

Question 36 of 78

1

Which of the following landing pages is used to define propositions? (Choose One)

Select one of the following:

  • Proposition Definition

  • Decisioning Hierarchy

  • Proposition Data

  • Infrastructure

  • Proposition Hierarchy

Explanation

Question 37 of 78

1

To access the customer property Age in the filter component you have used the _____ construct. (Choose One)

Select one of the following:

  • Proposition.Age

  • .Age

  • Primary.Age

  • Customer.Age

Explanation

Question 38 of 78

1

You use the Interaction History component to retrieve history ________. (Choose One)

Select one of the following:

  • for a specific proposition

  • for all customers

  • for a specific group of propositions

  • for a specific customer

Explanation

Question 39 of 78

1

In the Decisioning Analytics group we can find the Adaptive Model, Predictive Model, and _______ (Choose One)

Select one of the following:

  • Filter Model

  • Decisioning Table

  • Prioritization Model

  • Scorecard Model

Explanation

Question 40 of 78

1

To randomly select between two or more propositions we use a ______ component. (Choose One)

Select one of the following:

  • Switch

  • Prioritization

  • Filter

  • Champion Challenger

Explanation

Question 41 of 78

1

Which property is always set by an Adaptive Model? (Choose One)

Select one of the following:

  • pyResult

  • pyBehaviour

  • pyEvidence

  • pyPropensity

  • pyPerformance

Explanation

Question 42 of 78

1

To check if a proposition previously was accepted, you use the following expression: (Choose One)

Select one of the following:

  • pyResult = “Accept”

  • pyOutcome = “Accept”

  • pyBehaviour = “Accept”

  • pyPropenstity > 0

Explanation

Question 43 of 78

1

The data transform defined under the Auto Run tab will be invoked when a strategy is saved.

Select one of the following:

  • True
  • False

Explanation

Question 44 of 78

1

When building an Adaptive Model, which of the following statements is true? (Choose One)

Select one of the following:

  • An adaptive model must define values for negative and positive outcomes.

  • Adaptive models are only available to strategies if sufficient evidence is captured

  • You can only associate one value denoting Negative outcome

  • The predictor type can be one of Numeric, Symbolic or Boolean

Explanation

Question 45 of 78

1

To change the strategy executed during the simulation run we must? (Choose One)

Select one of the following:

  • Change the interaction rule

  • Update the simulation data flow

  • Change the report definition

  • Change the strategy on the simulation landing page

Explanation

Question 46 of 78

1

The Next-Best-Action strategy _______.

Select one of the following:

  • can only present top 3 offers

  • can present all available offers

  • always presents all available offers

  • can only present the top offer

Explanation

Question 47 of 78

1

Which are landing pages we associate with Pega Decision Management? (Choose Four)

Select one or more of the following:

  • Decisions

  • Import

  • Predictive Analytics

  • Strategy

  • Infrastructure

  • Monitoring

Explanation

Question 48 of 78

1

New 5 rule types at Pega Decision Manager

Select one or more of the following:

  • Strategy

  • Scorecards

  • Interaction rule

  • Predictive Model

  • Adaptive Model

  • Decision Table

  • Decision Tree

  • Map value

  • Business Rule

  • Decision Analytics

Explanation

Question 49 of 78

1

Which of the following are the core services of Pega Decision Management?

Select one or more of the following:

  • Interaction Service

  • Interaction History

  • Rule Decision Manager

  • Predictive Decision Manager

  • Adaptive Decision Manager

  • Visual Business Director

Explanation

Question 50 of 78

1

Decision components are grouped into categories. Which category contains the Filter component?

Select one of the following:

  • Priority

  • SelectioArbitrationn

  • Arbitration

  • Business Rules

Explanation

Question 51 of 78

1

Which is a decisioning specific flow shape? (Choose two)

Select one or more of the following:

  • Run Interaction

  • Run Strategy

  • Decision

  • Utility

  • Subprocess

Explanation

Question 52 of 78

1

Which decision rules can a Decision flows shape invoke? (Choose two)

Select one or more of the following:

  • Decision Table

  • Scorecard

  • Strategy

  • Adaptive Model

  • Predictive Model

Explanation

Question 53 of 78

1

When invoking a decision strategy as part of the business process, where is the decision strategy defined?

Select one of the following:

  • Interaction rule

  • Start shape

  • Run Interaction flow shape

  • Decision flow shape

Explanation

Question 54 of 78

1

Which component makes the propositions accessible to a strategy?

Select one of the following:

  • Proposition Data

  • Data Import

  • Offer Data

  • Proposition Import

Explanation

Question 55 of 78

1

Where are the propositions defined?

Select one of the following:

  • In a Decision Data rule

  • In Visual Business Director

  • In a strategy

  • On the Decision Data landing page

Explanation

Question 56 of 78

1

If a retention strategy is defined under 'Service' issue then it can access properties: (Choose Two)

Select one or more of the following:

  • As defined at the ‘Sales’ issue and ‘Retention’ group level.

  • As defined at the ‘All Strategies’ level

  • As defined at the ‘Service’ issue level

  • As defined at the ‘Sales’ issue level

  • As defined in the interaction scope

Explanation

Question 57 of 78

1

Which of the following is a valid proposition? (Choose Three)

Select one or more of the following:

  • A home insurance bundle shown on the website to people looking for a mortgage

  • A case opened to track and fulfill the change in customer’s home address

  • A complaint booking on wrong billing reported by a customer

  • A message on the call center agent’s screen to redirect the customer call to the collections department

  • A new Handset offered to Paymothly customers

Explanation

Question 58 of 78

1

Which is a standard interaction history report?

Select one of the following:

  • Reject Rate by Proposition Group

  • List of propositions available to the system

  • Volume by Group

  • Accept Rate by Proposition Group

Explanation

Question 59 of 78

1

Which of the following statements are false when using Auto-Run results? (Choose Three)

Select one or more of the following:

  • It enables the validation of intermediate strategy execution steps.

  • It enables to explore the property values of any of the decision components

  • The property values are only updated when a strategy is checked-in

  • It enables to explore the property values of only the proposition components

  • We must define a data transform before executing the strategy

Explanation

Question 60 of 78

1

Which of these decision components are part of the Arbitration group? (Choose Two)

Select one or more of the following:

  • Prioritization

  • Contact Filter

  • Switch

  • Group by

  • Filter by

  • Filter

Explanation

Question 61 of 78

1

The Champion Challenger decision component can be found in the ________ category.

Select one of the following:

  • Enrichment

  • Import

  • Business Rules

  • Arbitration

  • Aggregation

  • Selection

Explanation

Question 62 of 78

1

In order to use a new strategy in the Top Offers process we:

Select one of the following:

  • Update the Decision flow shape in the Top Offer process

  • Update the interaction rule to point at a new strategy

  • Update the Select Strategy flow shape in the Top Offer process

  • Need to update the process to access the new strategy

Explanation

Question 63 of 78

1

When is the strategy executed?

Select one of the following:

  • When we select the Results component

  • Each time a strategy is saved

  • Each time a component is updated

  • When we select “Save and Run” during strategy testing

Explanation

Question 64 of 78

1

Three things need to be done to configure an adaptive model record. Which? (Choose Three)

Select one or more of the following:

  • Indicate which customer response values will be used to indicate positive behavior

  • Indicate which customer properties will be used as predictors

  • Indicate the output properties

  • Indicate which customer response values will be used to indicate negative behavior

Explanation

Question 65 of 78

1

Which strategy property is set by the adaptive model component in a strategy?

Select one of the following:

  • pyEvidence

  • pyPropensity

  • pyPerformance

  • pyPrediction

Explanation

Question 66 of 78

1

What is the propensity of an adaptive model before it has collected any data?

Select one of the following:

  • 0.5

  • 0

  • 1

  • 100

  • 50

Explanation

Question 67 of 78

1

When are adaptive model instances created?

Select one of the following:

  • When the Adaptive Model component is added to the strategy

  • When the strategy containing the Adaptive Model component is executed

  • When the adaptive model record is defined

  • When the strategy is saved

Explanation

Question 68 of 78

1

Which values can be found on the Adaptive Model Management landing page? (Choose Two)

Select one or more of the following:

  • Performance

  • Number of Proposition Accepts

  • Model Propensity

  • Number of Responses

  • List of Predictors

Explanation

Question 69 of 78

1

What is the meaning of a dotted line between two decision components?

Select one of the following:

  • There are only solid lines in a strategy.

  • There is an error

  • A property defined in one is referenced by the other

  • An optional execution path for a strategy

Explanation

Question 70 of 78

1

What can we do to access the interaction history of a proposition? (Choose Two)

Select one or more of the following:

  • Enable interaction history in the Proposition Data component

  • Enable the interaction history strategy property

  • Nothing, the interaction history is always available

  • Use the Interaction History component

  • Use a Data import component to import interaction history

Explanation

Question 71 of 78

1

What is the purpose of the Interaction History component?

Select one of the following:

  • To determine if a proposition has been offered before.

  • To verify if the customer is eligible for an offer

  • To determine which proposition are available for selection

  • To retrieve proposition properties

Explanation

Question 72 of 78

1

Which strategy property holds the result of a customer interaction?

Select one of the following:

  • pyConclusion

  • pyOutcome

  • pyResult

  • pxSegment

Explanation

Question 73 of 78

1

In a simulation configuration, the interaction rule is used to define the:

Select one of the following:

  • Strategy to be used

  • Report Definition

  • Source of Interaction History

  • The Visual Business Director data source to read from

Explanation

Question 74 of 78

1

Simulation results can be written to: (Choose Four)

Select one or more of the following:

  • Clipboard

  • Visual Business Director

  • File

  • Interaction History

  • Database via SQL

  • Database via Class

Explanation

Question 75 of 78

1

Which is a dimension in Visual Business Director? (Choose Two)

Select one or more of the following:

  • Volume

  • Accept

  • Operator

  • Direction

  • Application

Explanation

Question 76 of 78

1

What can we do with Visual Business Director?

Select one of the following:

  • Analyze results of 3 or more executions

  • Write results of the simulation to a database table

  • A/B test two strategies

  • Examine the customer distribution

Explanation

Question 77 of 78

1

Which statement is true when describing a simulation?

Select one of the following:

  • A simulation with status ‘Resolved-Ready’ can be re-executed

  • The only way to evaluate the results of the simulation is to examine Proposition Distribution report

  • We must use the same interaction rule to compare simulations

  • A simulation with status ‘Resolved-Completed’ can be re-executed

Explanation

Question 78 of 78

1

What can we use to randomly select between two decision components?

Select one of the following:

  • Switch

  • Champion Challenger

  • Filter

  • Control

Explanation