Brianne Wright
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Quiz on Salesforce Admin 201 Exam Chunk 3 (66-90), created by Brianne Wright on 22/11/2016.

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Brianne Wright
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Salesforce Admin 201 Exam Chunk 3 (66-90)

Salesforce Admin 201 Exam Chunk 3 (66-90)

Question 1 of 25

1

What is the purpose of the AppExhange? Choose 2 answers

Select one or more of the following:

  • partners can download accounts and contacts to collaborate on sales deals

  • admins can download and customize pre-built dashboard and reports

  • customers can share and install apps published by Salesforce partners

  • support users can install the Service Cloud console custom app

Explanation

Question 2 of 25

1

Which level of access can be set when sharing a document folder with users? Choose 2 answers

Select one or more of the following:

  • read/write/create/read-only

  • read/write

  • read/write/create/delete

  • read-only

Explanation

Question 3 of 25

1

Which of the following is NOT a standard object?

Select one or more of the following:

  • contract

  • sale

  • opportunity

  • campaign

Explanation

Question 4 of 25

1

What is an option when customizing a report? Choose 3 answers

Select one or more of the following:

  • add a gauge component

  • add a filter

  • summarize fields

  • schedule a refresh time

  • add a grouping

Explanation

Question 5 of 25

1

What will occur when a system admin creates a dynamic dashboard?

Select one or more of the following:

  • the dashboard refreshes automatically whenever the underlying data changes

  • the dashboard automatically send an email when the underlying data changes

  • the dashboard component resizes based on the device used to view it

  • the data displayed varies based on the user viewing the dashboard

Explanation

Question 6 of 25

1

A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?

Select one or more of the following:

  • change the login IP ranges

  • unlock the user

  • view the login history

  • reset the password

Explanation

Question 7 of 25

1

The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

Select one or more of the following:

  • lookup filter

  • lookup relationship

  • formula

  • hierarchical relationship

Explanation

Question 8 of 25

1

What action is possible with a workflow task? Choose 2 answers

Select one or more of the following:

  • a task can be assigned to a Chatter Free user

  • a task can be tracked in the activity history

  • a task can be reused in multiple workflow rules

  • a single task can be assigned to multiple users

Explanation

Question 9 of 25

1

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

Select one or more of the following:

  • record currency

  • personnel currency

  • corporate currency

  • active currency

Explanation

Question 10 of 25

1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?

Select one or more of the following:

  • create the workflow rule on opportunity object

  • create an auto-response rule based on the opportunity amount

  • create a validation rule that evaluates the account rating

  • create an escalation rule based on the opportunity amount

Explanation

Question 11 of 25

1

Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Select one or more of the following:

  • multi-select picklists

  • record types

  • roles

  • page layouts

Explanation

Question 12 of 25

1

Permission set to User is a ___ to __ relationship

Select one or more of the following:

  • one, one

  • one, many

  • many, one

  • many, many

Explanation

Question 13 of 25

1

What is the purpose of the Service Cloud (customer) portal? Choose 2 answers

Select one or more of the following:

  • to provide Web Self Service by exposing Knowledge articles

  • to share support reports and dashboard with high profile accounts

  • to allow partners to access contact records for case collaboration

  • to allow customers to log in and check the status of cases online

Explanation

Question 14 of 25

1

Which permission is required to convert a lead? Choose 2 answers

Select one or more of the following:

  • "create" and "edit" access for leads, accounts, contacts, and opportunities

  • "transfer" access for leads, accounts contacts, and opportunities

  • "convert leads" profile permission

  • "import leads" profile permission

Explanation

Question 15 of 25

1

What can users do with Mobile Lite? Choose 2 answers

Select one or more of the following:

  • view/create/edit/delete accounts, contacts, and opportunities

  • search for records that were not previously downloaded to a mobile device

  • view/create/edit/delete custom objects

  • view campaign and manage campaign members

Explanation

Question 16 of 25

1

Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cares and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?

Select one or more of the following:

  • modify the standard profile currently shared by both teams

  • assign the facilities team to a new role in the hierarchy

  • configure field level security on the new object for the facilities team

  • create a custom profile for users on the facilities team

Explanation

Question 17 of 25

1

When importing data, what happens if some records do NOT meet the data validation criteria?

Select one or more of the following:

  • import process ignores the data validation criteria

  • import process fails only for the records with invalid data

  • import process requires user authorization to import the invalid records

  • import process aborts when it encounters the first invalid record

Explanation

Question 18 of 25

1

Which field type can be used as an external ID? Choose 3 answers

Select one or more of the following:

  • number field

  • email field

  • formula field

  • text field

  • url field

Explanation

Question 19 of 25

1

Universal Container has two business groups, products and services. Both groups will be using (?) to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers

Select one or more of the following:

  • create two sales processes

  • create two record types

  • create permission sets

  • create two page layouts

Explanation

Question 20 of 25

1

What should a system admin consider when deleting a custom field? Choose 3 answers

Select one or more of the following:

  • existing field values must be transferred to a new custom field

  • field must be removed from page layouts after being deleted

  • field values should be archived before a field is deleted

  • deleted fields and values can be restored from the recycle bin within 15 days

  • fields used in workflow and assignment rules cannot be deleted

Explanation

Question 21 of 25

1

How can a system admin grant users access to dashboards? Choose 2 answers

Select one or more of the following:

  • create and share data categories

  • designate running users

  • share folders with public groups

  • share folders with roles

Explanation

Question 22 of 25

1

What does a custom report type determine? Choose 2 answers

Select one or more of the following:

  • the field that can be used as columns when building a report

  • the report format of the resulting report

  • the objects that are available when building a report

  • the custom summary formulas displayed in a resulting report

Explanation

Question 23 of 25

1

A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed staged. Which data validation tool can be used to accomplish this? Choose 2 answers

Select one or more of the following:

  • workflow approvals

  • record types and read-only page layouts

  • data validation rules

  • formula fields

Explanation

Question 24 of 25

1

Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers

Select one or more of the following:

  • admins can assign a password to a set of users

  • admins can customize the message sent to locked-out users

  • admins can enforce all numeric password policy

  • admins can reset passwords for all users at once

  • admins can grant users the "password never expires" permission

Explanation

Question 25 of 25

1

Match the automation rules with the order in which they are processed:
1.
2.
3.
4.
escalation rules
assignment rules
validation rules
workflow rules

Select one or more of the following:

  • 1. assignment rules
    2. validation rules
    3. workflow rules
    4. escalation rules

  • 1. validation rules
    2. assignment rules
    3. workflow rules
    4. escalation rules

  • 1. validation rules
    2. workflow rules
    3. assignment rules
    4. escalation rules

Explanation

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