Amanda MItchell
Quiz by , created more than 1 year ago

Chapter 11 is complete now. Chapters 12 through 15 will be coming in the following days. Please ignore any typos you will see. This has taken hours to do.

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Amanda MItchell
Created by Amanda MItchell about 8 years ago
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MGT 370 Exam 3 Henderson SFASU

Question 1 of 184

1

______________ is the ability to influence people toward the attainment of organizational goals.

Select one of the following:

  • Power

  • Influence

  • Attitude

  • Leadership

Explanation

Question 2 of 184

1

Fill the blank space to complete the text.

means being unpretentious and modest rather than arrogant and prideful.

Explanation

Question 3 of 184

1

Fill the blank space to complete the text.

means that the relationship among people is not passive.

Explanation

Question 4 of 184

1

Fill the blank space to complete the text.

refers to the highest level in a hierarchy of manager capabilities.

Explanation

Question 5 of 184

1

Contributing talent, skills, & knowledge is which level on the Level 5 Hierarchy?

Select one of the following:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explanation

Question 6 of 184

1

Contributing individually and works well in groups is which level on the Level 5 Hierarchy?

Select one of the following:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explanation

Question 7 of 184

1

Managing team members and assets to reach set objectives is which level on the Level 5 Hierarchy?

Select one of the following:

  • Level 1- Individual (Capable

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explanation

Question 8 of 184

1

Stimulating high standards and championing dedication to vision is which level on the Level 5 Hierarchy?

Select one of the following:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contibuting)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explanation

Question 9 of 184

1

Builds excellence through dedication and humility is which level on the Level 5 Hierarchy?

Select one of the following:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explanation

Question 10 of 184

1

Select all of the characteristics of a Level 5 Leader from the list below.

Select one or more of the following:

  • Often seem shy and self-effacing

  • Accept responsibility for mistakes

  • Give credit for successes to other people

  • Build organizations based on solid values

  • Blame failures on others

  • Are arrogant and have strong egos

Explanation

Question 11 of 184

1

Fill the blank space to complete the text.

A transcends self-interest to serve others, the organization, and society.

Explanation

Question 12 of 184

1

Why has the concept of servant leadership gained renewed interest in recent years?

Select one of the following:

  • Companies are trying to recover from ethical scandals and compete to retain the best human capital

  • Companies are trying to hide past mistakes by trading their best human talent

  • Companies are assuming that their best work is moving very quickly.

  • Companies are managing tasks and themselves instead of people

Explanation

Question 13 of 184

1

What are the levels on which servant leaders operate?

Select one of the following:

  • Fullfillment of their subordinates goals and needs and for the purpose or mission of their organization

  • Fulfillment of their subordinates goals and needs

  • for the purpose or mission of their organization

  • To gain credit for accomplishments

  • To gain credit for accomplishments and for the purpose or mission of their organization

Explanation

Question 14 of 184

1

Fill the blank space to complete the text.

An is an individual who knows how to understand themselves, who espouse and act consistent with higher-order ethical values and who empowerrs and inspires others.

Explanation

Question 15 of 184

1

Select each of the key characteristics of an authentic leader.

Select one or more of the following:

  • Authentic leaders pursue their purpose with passion

  • Authentic leaders practice solid values

  • Authentic leaders establish connected relationships

  • Authentic leaders Demonstrate self-discipline

  • Authentic leaders look out for themselves

  • Authentic leaders Place themselves on a pedestal

  • Authentic leaders expect to be feared

  • Authentic leaders lead with their hearts as well as their heads

Explanation

Question 16 of 184

1

Fill the blank space to complete the text.

means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

Explanation

Question 17 of 184

1

Whose leadership style is more suited to today's organization?

Select one of the following:

  • Men

  • Women

Explanation

Question 18 of 184

1

Who does it better?
Develops Others

Select one of the following:

  • Men

  • Women

  • Men and Women equally

Explanation

Question 19 of 184

1

Who does it better?
Drives for results

Select one of the following:

  • Men

  • Women

  • Men and Women equally

Explanation

Question 20 of 184

1

Who does it better?
Inspires and Motivates Others

Select one of the following:

  • Men

  • Women

  • Men and Women equally

Explanation

Question 21 of 184

1

Who does it better?
Innovates

Select one of the following:

  • Men

  • Women

  • Men and Women Equally

Explanation

Question 22 of 184

1

Who does it better?
Builds Relationships

Select one of the following:

  • Men

  • Women

  • Men and Women Equally

Explanation

Question 23 of 184

1

Who does it better?
Technical or Prefessional Expertise

Select one of the following:

  • Men

  • Women

  • Men and Women Equally

Explanation

Question 24 of 184

1

Fill the blank spaces to complete the text.

A good way to think of the distinction between management and leadership is that organizes the production and supply of fish to people whereas teaches and motivates people to fish.

Explanation

Question 25 of 184

1

Eric Schmidt's leadership principles can be summarized by which of the following precepts?

Select one or more of the following:

  • Get to know your employees

  • Create new ways to reward and promote high performers

  • Get to know your customers

  • Let employees own the problems that you want them to solve

  • Allow people to function outsided the hierarchy

  • Have employees' performance reviewed by someone whom they respect for their objectivity

  • Allow other managers to delegate tasks to your employees

Explanation

Question 26 of 184

1

What did Eric Schmidt use to take Google to the next stage of growth?

Select one of the following:

  • A Combination of skillful management and good leadership

  • Good leadership

  • Skillful management

  • An Openess to new ideas

  • an innovative persective

  • A combination of an innovative perspective and An Openness to new ideas

Explanation

Question 27 of 184

1

_____________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

Select one of the following:

  • Traits

  • Strengths

  • Abilities

  • Capabilities

Explanation

Question 28 of 184

1

Fill the blank spaces to complete the text.

Rather than just understanding their , the best leaders recognize and hone their .

Explanation

Question 29 of 184

1

_______________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishmnt and satisfaction.

Select one of the following:

  • Strengths

  • Traits

  • Characterstics

  • Qualities

Explanation

Question 30 of 184

1

What are the 2 types of behavior that have been identified as applicable to effective leadership in a variety of situations?

Select one or more of the following:

  • Task-Oriented Behavior

  • People-Oriented Behavior

  • Customer-oriented Behavior

  • Organization-Oriented Behavior

Explanation

Question 31 of 184

1

Fill the blank space to complete the text.

are broadly defined behaviorior categories, as a basis for study and comparison.

Explanation

Question 32 of 184

1

__________ A people-oriented behavior and is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.

Select one of the following:

  • Consideration

  • Collaboration

  • Capablity

  • Cooperation

Explanation

Question 33 of 184

1

___________ is a Task-oriented Behavior, that is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.

Select one of the following:

  • Initiating structure

  • Consideration

  • Task Structure

  • Manager structure

Explanation

Question 34 of 184

1

Studies suggest that leaders may be on consideration and on initiating structure or low on consideration and high on initiating structure.

Drag and drop to complete the text.

    high
    Low
    low
    High

Explanation

Question 35 of 184

1

The most effective supervisors are those who established high performance goals and displayed supportive behavior towards subordinates are called___________

Select one of the following:

  • Employee-Centered leader

  • Job-Centered Leader

  • Self-Centered Leader

  • Customer-Centered Leader

Explanation

Question 36 of 184

1

_______________ Often is considered the most effective style and is recommended for leaders because organization members work together to accomplish tasks.

Select one of the following:

  • Team Management (9,9)

  • Country Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explanation

Question 37 of 184

1

__________ Occurs when primary emphasis is given to people rather than to work outputs.

Select one of the following:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explanation

Question 38 of 184

1

____________ Occurs when efficiency in operations is the dominant orientation.

Select one of the following:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explanation

Question 39 of 184

1

___________ Reflects a moderate amount of concern for both people and production.

Select one of the following:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explanation

Question 40 of 184

1

____________ means the abscence of a management philosophy; managers exert little effort toward interpersonal relationships or work accomplishments.

Select one of the following:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impovershied Management (1,1)

Explanation

Question 41 of 184

1

Fill the blank space to complete the text.

to leadership explores how the organizational situation influences leader effectiveness.

Explanation

Question 42 of 184

1

________- refers to a combination of confidence, committment, and motivation, and a follower may be high or low on any of the three ariables.

Select one of the following:

  • Willingness

  • Ability

  • Motivation

  • Capablity

Explanation

Question 43 of 184

1

____________ refers to the amount of knowledge, experience, and demonstrated skill that a subordinate brings to the task.

Select one of the following:

  • Willingness

  • Ability

  • Strength

  • Talent

Explanation

Question 44 of 184

1

The is a highly dictating style and involves giving explicit directions about how tasks should be accomplished.

Drag and drop to complete the text.

    telling style (S1)
    selling style (S2)
    participating style (S3)
    delegating style (S4)

Explanation

Question 45 of 184

1

The is one where the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Drag and drop to complete the text.

    selling style (S2)
    telling style (S1)
    participating style (S3)
    delegating style (S4)

Explanation

Question 46 of 184

1

The is one where the leader shares ideas with subordinates, gives them a chance to participate, and facilitates decision making.

Drag and drop to complete the text.

    participating style (S3)
    telling style (S1)
    selling style (S2)
    delegating style (S4)

Explanation

Question 47 of 184

1

The provides little direction and little support because the leader turns over responsibility for decisions and their implementation to subordinates.

Drag and drop to complete the text.

    delegating style (S4)
    telling style (S1)
    selling style (S2)
    participating style (S3)

Explanation

Question 48 of 184

1

Fiedler cinsidered a person's leadership style relatively and difficult to change. The basin Idea is to match the Leader's style with the situation for their effectiveness.

Drag and drop to complete the text.

    fixed
    variable
    most favorable
    least favorable

Explanation

Question 49 of 184

1

A situation would be considered ____________Favorable to the leader when leader-member relationships are positive, tasks are highly structured, and the leader has formal authority over followers.

Select one of the following:

  • Highly

  • Slightly

  • Not

  • Somewhat

Explanation

Question 50 of 184

1

leaders are more effective when the situation is either highly favorable or highly unfavorable. leaders are more effective in situations of moderate favorability.

Drag and drop to complete the text.

    Task-oriented
    People-oriented
    Relationship-oriented
    Job-oriented

Explanation

Question 51 of 184

1

Why do relationship-oriented leaders perform better in situations of moderate favorability?

Select one of the following:

  • Human relations skills are important in achieving high group performance

  • Employees do not listen to people they do not like and trust.

  • Leaders can not control people who do not like them

  • Leaders cannot control people who like them too much

Explanation

Question 52 of 184

1

What kind of skills does a leader need that can create a positive group atmosphere that will improve relationships, clarify task structure, and establish position power?

Select one of the following:

  • Interpersonal skills

  • Intrapersonal skills

  • Relationship skills

  • Public skills

Explanation

Question 53 of 184

1

What makes the leadership style unnescessary or redundant?

Select one of the following:

  • Alternatives

  • Substitutions

  • Neutralizers

  • Eliminators

Explanation

Question 54 of 184

1

What counteracts the leadership style and prevents the leader from displaying certain behaviors?

Select one of the following:

  • Substitutions

  • Neutralizers

  • Alternatives

  • Eliminators

Explanation

Question 55 of 184

1

The __________ leader has the ability to insspire and motivate people to do more than they would normally do despite obstacles and personal sacrifice.

Select one of the following:

  • Charismatic

  • Enthusiastic

  • Authentic

  • Servant

Explanation

Question 56 of 184

1

Select where the impacts of a charismatic leader come from.

Select one or more of the following:

  • stating a lofty vision of an imagined future that employees identify with

  • displaying an ability to understand and empathize with followers

  • empowering and trusting subordinates to accomplish results

  • convincing subordinates to do as they are told

Explanation

Question 57 of 184

1

typpically plays an important part in distinguishing whether a charismatic leader will work to benefit primarily the larger organization or use their skills for ego-building and personal gain.

Drag and drop to complete the text.

    Humility
    Strength
    Traits
    Abilities

Explanation

Question 58 of 184

1

are distinguished by their special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new behaviors and values.

Drag and drop to complete the text.

    Transformational leaders
    Transactional leaders
    Charismatic leaders
    Empathetic Leaders

Explanation

Question 59 of 184

1

clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet social needs of subordinates.

Drag and drop to complete the text.

    Transactional leaders
    Transformational leaders
    Charismatic leaders
    Empathetic leaders

Explanation

Question 60 of 184

1

What is a vision?

Select one of the following:

  • An attractive ideal future that is credible but not attainable.

  • An inattractive idea of what is coming but not guaranteed

  • A prediction of future events

  • Unknown outcomes with identifiable risk

Explanation

Question 61 of 184

1

How many follower styles did Robert E. Kelley come up with?

Select one of the following:

  • 5

  • 6

  • 2

  • 3

Explanation

Question 62 of 184

1

Fill the blank spaces to complete the text.

, thinker does not consider possibilities beyond what he or she is told, does not contribute to the cultivation of the organization, and accepts the supervisor's ideas without thinking.

Explanation

Question 63 of 184

1

Fill the blank spaces to complete the text.

, thinkers are mindful of the effects of their own and others' behavior on achieving organizational goals.

Explanation

Question 64 of 184

1

The follower is a passive, yet independaent, critical thinker.

Drag and drop to complete the text.

    alienated
    conformist
    pragmatic survivor
    passive
    effective

Explanation

Question 65 of 184

1

The participates actively in a relationship with the boss but doesn't use critical-thinking skills.

Drag and drop to complete the text.

    conformist
    alienated
    pragmatic
    passive
    effective

Explanation

Question 66 of 184

1

The survivor has qualities of all four extremes- depending on which style fits with the prevelant situation.

Drag and drop to complete the text.

    pragmatic
    alienated
    conformist
    passive
    effective

Explanation

Question 67 of 184

1

The follower exhibits neither critical, independent thinking nor active participation.

Drag and drop to complete the text.

    passive
    alienated
    conformist
    pragmatic
    effective

Explanation

Question 68 of 184

1

The follower is both a critical, independent thinker and active in the organization.

Drag and drop to complete the text.

    effective
    alienated
    conformist
    pragmatic
    passive

Explanation

Question 69 of 184

1

What type of followers recognize that they have power in their relationships with superiors; they have the courage to manage upward, to initiate change, and even to put themselves at risk or in conflict with their boss if they believe it is best for the organization or team?

Select one of the following:

  • Passive

  • Alienated

  • Effective

  • Conformist

Explanation

Question 70 of 184

1

What is the potential ability to influence the behavior of others?

Select one of the following:

  • Power

  • Influence

  • Control

  • Ability

Explanation

Question 71 of 184

1

What is the effect hat a person's actions have on the attitudes, values, beliefs, or behavior of others?

Select one of the following:

  • Power

  • Influence

  • Control

  • Ability

Explanation

Question 72 of 184

1

What is power coming from a formal management position in an organization and the authority granted to it?

Select one of the following:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explanation

Question 73 of 184

1

What kind of power comes from the authority to hand out rewards to other people?

Select one of the following:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explanation

Question 74 of 184

1

What type of power comes from the authority to punnish or recommend punishment?

Select one of the following:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explanation

Question 75 of 184

1

What type of power is the result of a persons' special knowledge or skill regarding the tasks being performed?

Select one of the following:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explanation

Question 76 of 184

1

What type of power comes from and individuals' personal characteristics that command others' identification, respect, and admiration so that they wish to emulate that individual?

Select one of the following:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explanation

Question 77 of 184

1

People who show initiative, work beyond what is expected of them, take on undesirable but important projects, and show interest in learning about the organization and industry often gain power as a result have which of the following other power sources?

Select one of the following:

  • Personal effort

  • Network of relaationships

  • Information

Explanation

Question 78 of 184

1

What other source of power do people who are enmeshed in a network of relationships have?

Select one of the following:

  • Personal effort

  • Network of relationships

  • Information

Explanation

Question 79 of 184

1

What kind of power do people who have access and control over how and to whom information is distributed?

Select one of the following:

  • personal effort

  • Network of relationships

  • Information

Explanation

Question 80 of 184

1

Select the 6 principles for asserting influence.

Select one or more of the following:

  • Use rational persuasion

  • Use coercion

  • Help people you like

  • Rely only on yourself

  • Rely on the rule of reciprocity

  • Develop allies

  • Ask for what you want

  • Demand what you want

  • Appeal to a higher authority

Explanation

Question 81 of 184

1

Fill the blank space to complete the text.

refers to the forces either within or external to a person that arouse enthusiasm and persistence a to pursue certain course of action.

Explanation

Question 82 of 184

1

What does employee motivation affect?

Select one of the following:

  • Productivity

  • Cleanliness

  • Organization

  • Visions

Explanation

Question 83 of 184

1

Individuals and departments rely on other individuals and departments for information or resources to accomplish their work is referred to as being what?

Select one of the following:

  • Interdependent

  • Independent

  • Codependent

  • Dependent

Explanation

Question 84 of 184

1

A __________ is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.

Select one of the following:

  • Team

  • Group

  • Section

  • Division

Explanation

Question 85 of 184

1

Which of the following is NOT one of the components of the definition of a team?

Select one of the following:

  • Two or more people

  • Must interact regularly

  • Must share a performance goal

  • Must be in the same department

Explanation

Question 86 of 184

1

Putting together a and building aren't the same thing.

Drag and drop to complete the text.

    team
    teamwork

Explanation

Question 87 of 184

1

Select the contributions of effective teams.

Select one or more of the following:

  • Creativity and Innovation

  • Improved Quality

  • Speed of response

  • Higher productivity

  • Enhanced motivation and satisfaction

Explanation

Question 88 of 184

1

What kind of teams are composed of a manager and his other subordinates in the formal chain of command?

Select one of the following:

  • Functional

  • Cross-functional

  • Self Managed

  • Divisional

Explanation

Question 89 of 184

1

Facilitation refers to the tendency for the presence of others to enhance the one's performance.

Drag and drop to complete the text.

    Social
    Professional

Explanation

Question 90 of 184

1

What kind of team is composed of employees from the same hierarchical level but from different areas of expertise?

Select one of the following:

  • Cross-Functional

  • Functional

  • Divisional

  • Self-Managed

Explanation

Question 91 of 184

1

Fill the blank space to complete the text.

is a group of employees from different departments formed to deal with a specific activity and existing only until the task is finished.

Explanation

Question 92 of 184

1

Which type of team consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service?

Select one of the following:

  • Functional

  • Cross-Functional

  • Self-Managed

  • Divisional

Explanation

Question 93 of 184

1

Which of the following is a typical element of a self-managed team?

Select one of the following:

  • Includes employees with several skills and functions and its combined skills are sufficient to perform a major organizational goal

  • Given access to the resources such as information, equipment, machinery, and supplies needed to perform or complete the task

  • Empowered with decision making authority which means that members have the freedom to select new members, solve problems, spend money, monitor results and plan for the future.

  • All of the Answers

Explanation

Question 94 of 184

1

Which of the following is NOT a reason that working in teams presents a dilemma for many people?

Select one of the following:

  • Have to give up independence

  • Have to put up with free riders

  • They are sometimes dysfunctioinal

  • Have to give up individual credit

Explanation

Question 95 of 184

1

is the teams' ability to meet the personal needs of its members and maintain their membership and commitment. is the performance and the quality and quantity of task outputs defined by teams goals. is the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities.

Drag and drop to complete the text.

    Satisfaction
    Productive output
    Capacity to adapt and learn

Explanation

Question 96 of 184

1

What kind of team is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies?

Select one of the following:

  • Virtual

  • Global

  • International

  • Web Based

Explanation

Question 97 of 184

1

What type of team is a cross-border team made up of members off different nationalities whose activities span multiple countries?

Select one of the following:

  • Virtual

  • Global

  • Web Based

  • International

Explanation

Question 98 of 184

1

Select the critical areas that managers should address when leading virtual teams.

Select one or more of the following:

  • Use virtual technology to build trust and relationships for effective teamwork

  • Meet face to face to grow their personal network

  • Shape culture through virtual technology to reinforce productive norms

  • Require teleconferences to discuss personal conflicts with other team members

  • Monitor progress and reward members to keep the team progressing toward its goal

Explanation

Question 99 of 184

1

What team characteristics are most important?

Select one of the following:

  • Size, Diversity and Member Roles

  • Size, Location, and Goals

  • Gender, Diversity, and Member Roles

  • Size, Diversity, and Location

Explanation

Question 100 of 184

1

Fill the blank space to complete the text.

As a team in size, it becomes harder for each member to interact with and influence the others.

Explanation

Question 101 of 184

1

Fill the blank space to complete the text.

Diverse teams produce innovative solutions to problems.

Explanation

Question 102 of 184

1

People who play a spend more time and energy helping the team reach its goal. People who play the support team members' emotional needs and help strengthen the social entity.

Drag and drop to complete the text.

    task specialist role
    socioemotional role

Explanation

Question 103 of 184

1

Select the behaviors associated with a task specialist role.

Select one or more of the following:

  • Initiate Ideas

  • Give Opinions

  • Seek Information

  • Ecourage

  • Harmonize

Explanation

Question 104 of 184

1

Select the behaviors associated with a socioemotional role.

Select one or more of the following:

  • Summarize

  • Energize

  • Reduce Tension

  • Follow

  • Compromise

Explanation

Question 105 of 184

1

Select from the dropdown list to complete the text.

( Team Processes, Team Goals, Team Values, Team Directions ) pertain to those dynamics that change over time and can be influenced by team leaders.

Explanation

Question 106 of 184

1

The stage is orientation and getting acquainted. stage is conflict and disagreement. stage is establishment of order and cohesion. stage is cooperation and problem solving. stage is task completion.

Drag and drop to complete the text.

    forming
    Norming
    Adjourning
    Performing
    Storming

Explanation

Question 107 of 184

1

What is the extent to which members are attracted to the team and motivated to remain in it called?

Select one of the following:

  • Team Cohesiveness

  • Team Interaction

  • Team Goals

  • Team Cooperation

Explanation

Question 108 of 184

1

Several things influence team cohesiveness. First is which is team members have frequent contact, they get to know one another, consider themselves a unit, and become more committed to the team. Second is which means if team members agree on purpose and direction they will be more cohesive. Third is which means that members have similar attitudes and values and enjoy being together.

Drag and drop to complete the text.

    team interaction
    shared goals
    personal attraction to the team

Explanation

Question 109 of 184

1

Two factors in the team's context also influence cohesiveness. First is the , which means if a team has competition with other teams its cohesiveness increases. Second is which means when a team succeeds in its task then members feel good and their commitment to the team will be high.

Drag and drop to complete the text.

    presence of competition
    team success

Explanation

Question 110 of 184

1

Why is morale higher in a cohesive team?

Select one of the following:

  • Increased communication of team members

  • a friendly team climate

  • maintenance of membership because of commitment to the team

  • loyalty

  • member participation

  • All of the answers

Explanation

Question 111 of 184

1

What is an informal standard of conduct that is shared by team members and guides their behavior?

Select one of the following:

  • Team Norm

  • Team Value

  • Team Behavior

  • Team Goal

Explanation

Question 112 of 184

1

What are the ways of developing team norms?

Select one or more of the following:

  • First Behavior Precedents

  • Carryover from other experiences

  • Explicit statements from leader members

  • Critical events in team's history

  • Controlling the team goals

Explanation

Question 113 of 184

1

what is an antagonistic interaction in which one party attempts to block the intentions or goals of another?

Select one of the following:

  • Conflict

  • Problem

  • Crisis

  • Issue

Explanation

Question 114 of 184

1

is a disagreement among people about the goals to be achieved of the content of the tasks to be performed. is the interpersonal incompatibility that creates tension and personal animosity among people.

Drag and drop to complete the text.

    Task Conflict
    Relationship Conflict

Explanation

Question 115 of 184

1

What is the primary cause of conflict?

Select one of the following:

  • competition over resources such as money, information, or supplies

  • people are pursuing different goals

  • from communication breakdown

  • trust issues.

Explanation

Question 116 of 184

1

(My Way)
(Our Way)
(No Way)
(Half Way)
(Your Way)

Drag and drop to complete the text.

    Dominating
    Collaborating
    Avoiding
    Compromising
    Accommodating

Explanation

Question 117 of 184

1

What is the type of conflict management where people engage in give and take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties?

Select one of the following:

  • Negotiation

  • Compromising

  • Moderating

  • None of the ansers

Explanation

Question 118 of 184

1

negotiation is based on a win win assumption, in that all parties want to come up with a creative solution that can benefit both parties. negotiation assumes that the size of the pie is fixed and each party attempts to get as mush as they can.

Drag and drop to complete the text.

    Integrative
    Distributive

Explanation

Question 119 of 184

1

Which of the following is not a rule for integrative negotiation?

Select one of the following:

  • Separate the people from the problem

  • Focus on underlying interests, not current demands

  • Listen and ask questions

  • Insist that results be based on objective standards

  • Go in knowing that you are going to win

Explanation

Question 120 of 184

1

People have ____________ Such as recognition, achievement, or monetary gain.

Select one of the following:

  • Needs

  • Wants

  • Desires

  • Requests

Explanation

Question 121 of 184

1

rewards are the satisfactions that a person receives in the process of performing a particular action. rewards are given by another person, typically a manager, and include promotions, praise, and pay increases.

Drag and drop to complete the text.

    Intrinsic
    Extrinsic

Explanation

Question 122 of 184

1

Select the categories of motivation approaches.

Select one or more of the following:

  • Negative approach- Threats and punishments

  • Positive approach- Rewards such as pay raises, bonuses, and praise

  • Negative Approach- tap into self doubts

  • Positive approach- Help people enjoy their work, get a sense of accomplishment

  • Negative approach- Bribes and blackmail

  • Positive approach- Words of wisdom

Explanation

Question 123 of 184

1

What kind of rewards do effective managers want people to receive in order to meet their needs?

Select one of the following:

  • Intrinsic and Extrinsic

  • Intrinsic and External

  • Internal and Extrinsinc

  • Internal and External

Explanation

Question 124 of 184

1

What kind of theories emphasize the needs that motivate people?

Select one of the following:

  • Context Theories

  • Need Based Theories

  • Structural Theories

  • Process Theories

Explanation

Question 125 of 184

1

Which content theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order?

Select one of the following:

  • Maslow's Hierarchy of needs

  • ERG Theory

  • Two-Factor Approach

  • Acquired Needs Theory

Explanation

Question 126 of 184

1

Select the levels of needs described in Maslow's Hierarchy of needs.

Select one or more of the following:

  • Physiological Needs

  • Safety Needs

  • Belongingness Needs

  • Esteem Needs

  • Self-Actualization Needs

  • Spiritual Needs

  • Psychological Needs

Explanation

Question 127 of 184

1

Which of the following is NOT a category of the ERG theory?

Select one of the following:

  • Existence Needs- The need for physical well being

  • Relatedness Needs- The needs for satisfactory relationships with others

  • Growth Needs- The needs that focus on human potential for growth

  • Psychological Needs- The needs to feel emotionally stable

Explanation

Question 128 of 184

1

Select from the dropdown list to complete the text.

The ERG model is ( less, more ) rigid than Maslow's Hierarchy of Needs and suggests people can move down as well as up to satisfy their needs.

Explanation

Question 129 of 184

1

Which content theory suggest that the work characteristics associated with dissatisfaction were different from those pertaining to satisfaction?

Select one of the following:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Explanation

Question 130 of 184

1

involve the presence or absence of job dissatisfiers such as workers conditions, pay, company policies and interpersonal relationships. focus on high level needs and include achievement, recognition, responsibility, and opportunity for growth.

Drag and drop to complete the text.

    Hygiene factors
    Motivators

Explanation

Question 131 of 184

1

Goof hygiene factors remove and doesn't cause workers to become more highly satisfied. When motivators are absent, workers are neutral toward work but when they are present workers have a higher level of .

Drag and drop to complete the text.

    dissatisfaction
    satisfaction

Explanation

Question 132 of 184

1

Which content theory proposes that certain types of needs are acquired during an individuals lifetime?

Select one of the following:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Explanation

Question 133 of 184

1

Which of the following is not one of the needs studied most by acquired needs theory?

Select one of the following:

  • Need for Existence

  • Need for Achievement

  • Need for Affiliation

  • Need for Power

Explanation

Question 134 of 184

1

People with a high need for are frequently entrepreneurs while people with a high need for are successful litigators.

Drag and drop to complete the text.

    achievement
    affiliation

Explanation

Question 135 of 184

1

Fill the blank space to complete the text.

The hierarchy of needs theory, the ERG Theory, the two factor theory, and the acquired needs theory all help managers understand what people.

Explanation

Question 136 of 184

1

What kind of theory explains how people select behavioral actions to meet their needs and determine whether they were successful?

Select one of the following:

  • Context

  • Process

  • Needs

  • Structural

Explanation

Question 137 of 184

1

________________ proposes that managers can increase motivation and enhance performance by setting specific, challenging goals and then helping people track their progress toward goal achievement by providing feedback.

Select one of the following:

  • Goal Setting Theory

  • Equity Theory

  • Expectancy Theory

  • Acquired Needs Theory

Explanation

Question 138 of 184

1

Which of the following is NOT a key component of goal setting theory?

Select one of the following:

  • Goal Specificity- degree to which goals are concrete and unambigious

  • Goal Difficulty- hard goals are more motivating than easy ones

  • Goal Acceptance- Employees have to "Buy into goals" and become committed to them

  • Feedback- Employees receive feedback on how well they are doing

  • Goal Timliness- The length of time to complete a goal

Explanation

Question 139 of 184

1

_________-- focuses on an individuals perceptions of how fairly they are treated compared with others.

Select one of the following:

  • Equity Theory

  • Goal Setting Theory

  • Equality Theory

  • Expectancy Theory

Explanation

Question 140 of 184

1

A state of exists whenever ratios of one persons outcomes to inputs equals the ratio of another person. occurs when input to output ratios are out of balance.

Drag and drop to complete the text.

    equity
    Inequity

Explanation

Question 141 of 184

1

Which of the following are the most common methods for reducing perceived inequity?

Select one or more of the following:

  • Change work effort

  • Change outcomes

  • Change perceptions

  • Leave the job

  • Change salary demands

Explanation

Question 142 of 184

1

___________ suggests that motivators depends on individual expectations about their ability to perform tasks and receive rewards.

Select one of the following:

  • Goal setting theory

  • Expectancy theory

  • Equity theory

  • Equality theory

Explanation

Question 143 of 184

1

Expectancy theory is based on the relationship among the persons , their , and their desirability of with high performance.

Drag and drop to complete the text.

    effort
    performance
    outcomes

Explanation

Question 144 of 184

1

__________ involves determining whether putting effort into a task will lead to high performance

Select one of the following:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Explanation

Question 145 of 184

1

_____________- determines whether successful performance will lead to the desired outcome or reward.

Select one of the following:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Explanation

Question 146 of 184

1

theory attempts to establish that specific types of needs or rewards exist and maybe different for every individual.

Drag and drop to complete the text.

    Expectancy
    Equity

Explanation

Question 147 of 184

1

Which theory looks at the relationship between behavior and its consequences?

Select one of the following:

  • Equity theory

  • Expectancy theory

  • Context theory

  • Reinforcement theory

Explanation

Question 148 of 184

1

What is the name given to the set of techniques by which reinforcement theory is used to to modify human behavior?

Select one of the following:

  • Behavior modification

  • Law of effect

  • Positive reinforcement

  • Negative reinforcement

Explanation

Question 149 of 184

1

__________ says that behavior that is positively reinforced tends to be repeated and behavior that is not reinforced tends not to be repeated.

Select one of the following:

  • Behavior Modification

  • Law of Effect

  • Positive reinforcement

  • Negative Reinforcement

Explanation

Question 150 of 184

1

Fill the blank space to complete the text.

reinforcement is the administration of a pleasant and rewarding consequence following a desired behavior.

Explanation

Question 151 of 184

1

_________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening desired behavior.

Select one of the following:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Explanation

Question 152 of 184

1

_____________- is the imposition of unpleasant outcomes on an employee.

Select one of the following:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Explanation

Question 153 of 184

1

______ is the withholding of a positive reward.

Select one of the following:

  • Positive reinforcement

  • Punishment

  • Avoidance learning

  • Extinction

Explanation

Question 154 of 184

1

Which theory proposes that an individuals motivation can result from their observations of other peoples behaviors.?

Select one of the following:

  • Reinforcement

  • Social Learning

  • Job Design

  • Context

Explanation

Question 155 of 184

1

Select from the dropdown list to complete the text.

( Vicarious, Social, Situational ) learning occurs when an individual sees others perform certain behaviors and get rewarded.

Explanation

Question 156 of 184

1

Select all that apply- Managers can enhance an individuals motivation to perform desired behaviors by making sure the individual...

Select one or more of the following:

  • Has a chance to observe the desirable behaviors

  • Accurately perceives the behaviors

  • Remembers the behaviors

  • Has the necessary skills to perform the behaviors

  • Sees the behaviors are rewarded by the organization

  • Hears that they are doing it right

  • Feels valued

Explanation

Question 157 of 184

1

_____________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Select one of the following:

  • Job design

  • Job enhancement

  • Job rotation

  • Job enlargement

Explanation

Question 158 of 184

1

is to move employees systematically from one job to another to provide variety and stimulation. is to combine s series of small tasks into one new broader job so that people perform a variety of activities.

Drag and drop to complete the text.

    Job rotation
    Job enlargement

Explanation

Question 159 of 184

1

________ means incorporating high level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.

Select one of the following:

  • Job design

  • Job rotation

  • Job enlargement

  • Job enrichment

Explanation

Question 160 of 184

1

Select from the dropdown list to complete the text.

( Work, Job ) redesign is altering jobs to increase both the quality of employees' work experience and their productivity.

Explanation

Question 161 of 184

1

Core job dimensions, critical psychological states, and employee growth- need strength are the major parts of what?

Select one of the following:

  • Job characteristics model

  • Job redesign

  • Job specification

  • Work redesign

Explanation

Question 162 of 184

1

What are the dimensions that determine a jobs motivational potential?

Select one or more of the following:

  • Skill variety

  • task identity

  • task significance

  • autonomy

  • feedback

  • skill identity

  • task variety

Explanation

Question 163 of 184

1

Select from the dropdown list to complete the text.

( Employee growth- needs strength, Experienced responsibility ) means that people have different needs for growth and development.

Explanation

Question 164 of 184

1

__________ is the delegation of power and authority to subordinates in an organization.

Select one of the following:

  • Emporwerment

  • Encouragement

  • Centralization

  • Ability

Explanation

Question 165 of 184

1

Empowering employees involves giving them four elements that enable them to act more freely. What are they?

Select one of the following:

  • Information, knowledge, ideas, and power

  • Knowledge, punishment, ideas, power

  • Power, information, abilities, punishments

  • Information, salary, power, rewards

Explanation

Question 166 of 184

1

Select from the dropdown list to complete the text.

( Engaged, Disengaged ) employees care deeply about the organization and actively seek ways to serve the mission.

Explanation

Question 167 of 184

1

Which of the following is NOT an element that creates employee engagement?

Select one of the following:

  • a sense of belonging

  • a sense of meaningfulness

  • a sense of connection

  • a sense of growth

Explanation

Question 168 of 184

1

Select from the dropdown list to complete the text.

the ( making progress principle, goal setting principle ) is the idea that the most important factor that can boost motivation, positive emotions, and perceptions during a work day is making progress towards meaningful goals.

Explanation

Question 169 of 184

1

What is a systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance called?

Select one of the following:

  • Organizational Control

  • Performance control

  • Corporation Control

  • Leadership Control

Explanation

Question 170 of 184

1

The 4 steps of feedback control are:
1.
2.
3.
4.

Drag and drop to complete the text.

    Establish standards of performance
    Measure actual performance
    Compare performance standards
    Take Corrective action/ Do nothing

Explanation

Question 171 of 184

1

What balances traditional financial measures with operational measures relating to a company's critical success factors?

Select one of the following:

  • balanced scorecard

  • performance evaluation

  • leadership scorecard

  • performance scorecard

Explanation

Question 172 of 184

1

A balanced scorecard contains four key perspectives used to track the following performance metrics:
1. - reflects a concern that the organization's activities contribute to improving short and long term financial performance.
2. - measures information such as how customers view the organization and customer retention and satisfaction.
3. - Focuses on production and operating statistics.
4. - focuses on how well resources and human capital are being managed for the company's future.

Drag and drop to complete the text.

    Financial performance
    Customer service
    Internal business processes
    Potential for learning and growth

Explanation

Question 173 of 184

1

control involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Drag and drop to complete the text.

    Hierarchical
    Decentralized

Explanation

Question 174 of 184

1

What type of management allows employees to see for themselves through charts, computer printouts, meetings, and so forth, the financial condition of the company?

Select one of the following:

  • Open Book Management

  • Scientific Management

  • Total Quality Management

  • Systematic Management

Explanation

Question 175 of 184

1

What type of management uses an organization wide effort to infuse quality into every activity in a company through continuous improvement?

Select one of the following:

  • Open Book Management

  • Total Quality Management

  • Scientific Management

  • Systematic Management

Explanation

Question 176 of 184

1

The use of total quality management uses many techniques including:
1. - a group of 6 to 12 volunteer- employees who meet regularly to discuss and solve problems that affect the quality of their work.
2. - the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas for improvement.
3. - a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
4. - assigning dedicated personnel within a particular functional area of the business to quality control.
5. - the implementation of a large number of small incremental improvements in all areas of the organization on an ongoing basis.

Drag and drop to complete the text.

    Quality Circles
    Benchmarking
    Six Sigma
    Quality Partnering
    Continuous Improvement

Explanation

Question 177 of 184

1

Select all of the Positive quality control factors of TQM.

Select one or more of the following:

  • Tasks make great skill demands on employees

  • TQM serves to enrich jobs and motivate employees

  • Problem-solving skills are improved for all employees

  • Management expectations are unrealistically high

  • Middle managers are dissatisfied about loss of authority

Explanation

Question 178 of 184

1

Select all of the negative quality control factors of TQM

Select one or more of the following:

  • Participation and teamwork are used to tackle significant problems

  • Continuous improvement is a way of life

  • Workers are dissatisfied with other aspects of organizational life

  • Union leaders are left out of quality control discussions

  • Managers wait for big dramatic innovations

Explanation

Question 179 of 184

1

what is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed called?

Select one of the following:

  • Budgetary Control

  • Responsibility Center

  • Financial Control

  • Organizational control

Explanation

Question 180 of 184

1

What is an organizational department or unit under the supervision of a single person who is responsible for its activity?

Select one of the following:

  • Budgetary Center

  • Responsibility Center

  • Departmental Center

  • Organizational Center

Explanation

Question 181 of 184

1

What type of budget includes anticipated and actual expenses for each responsibility center and for the total organization?

Select one of the following:

  • Expense

  • Cash

  • Revenue

  • Capital

Explanation

Question 182 of 184

1

What type of budget lists forecasted and actual revenues of the organization?

Select one of the following:

  • Expense

  • Revenue

  • Cash

  • Capital

Explanation

Question 183 of 184

1

What type of budget estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations?

Select one of the following:

  • Expense

  • Revenue

  • Cash

  • Capital

Explanation

Question 184 of 184

1

What type of budget lists planned investments in major assets such as buildings and involves expenditures over more than 1 year?

Select one of the following:

  • Expense

  • Revenue

  • Cash

  • Capital

Explanation

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