Primary Resources
1. GE Change Management (CAP) Slideshare: http://www.slideshare.net/HomerZhang/ge-change-managementcap
2. Health Care Leader Action Guide to Effectively Using HCAHPS. Health Research & Educational Trust.Chicago: March 2012. Retrieved on April 26, 2012 fromhttp://www.hpoe.org/resources/hpoehretaha-guides/807
3. Simmons, S. & Fraser, C. (2012 August 21). Why hospitals don’t deliver great service. Retrievedon December 12, 2012 from http://www.gallup.com/businessjournal/156701/why-hospitals-dondeliver-%20great-service.aspx
4. The Beryl Institute PX Body of Knowledge Course: Coaching and Developing Others. http://www.theberylinstitute.org/events/EventDetails.aspx?id=465551
5. The Beryl Institute. PX Body of Knowledge Course: Employee Engagement.
http://www.theberylinstitute.org/events/EventDetails.aspx?id=435111
6. The Beryl Institute. PX Body of Knowledge Course – Organizational Effectiveness. http://www.theberylinstitute.org/events/EventDetails.aspx?id=466083
7. The Beryl Institute. (2010 September/October). The four cornerstones of an exceptional patientexperience: focus, accountability, engagement, and commitment. Retrieved on May 14, 2016
from https://theberylinstitute.site-ym.com/store/ViewProduct.aspx?id=609387
8. The Importance of Employee Recognition: http://www.cuttingedgepr.com/encourage-employee-recognition.htm

	Created by Lydia Elliott, Ed.D almost 8 years ago

Listed are the action recommendations for Domain IV provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.