9. The Beryl Institute Body of Knowledge Course: Cultural Competency and Diversity. http://www.

theberylinstitute.org/events/EventDetails.aspx?id=506017

10. The Beryl Institute Body of Knowledge Course: Patient and Family Centeredness. http://www.

theberylinstitute.org/events/EventDetails.aspx?id=435113

11. The Beryl Institute Webinars

a. Building a Solid Business Case Through Patient Empathy. https://theberylinstitute.site-ym.com/

store/ViewProduct.aspx?id=1719300

b. Bust Your Assumptions About What Matters to Patients. https://theberylinstitute.site-ym.com/store/

ViewProduct.aspx?id=3397662

c. Engaging Patients and Families Each and Every Time. https://theberylinstitute.site-ym.com/store/

ViewProduct.aspx?id=5098053

d. Impact of Health Literacy on the Patient Experience. https://theberylinstitute.site-ym.com/store/

ViewProduct.aspx?id=6551736

e. Practicing with Kindness, Compassion and Firmness-Setting Appropriate Boundaries with Patients

f. Sharpening Communication Skills for Relationship Based Care, Words that Transform the Patient

12. Video: How to Connect in Healthcare in 90 Seconds or Less. Media Partners. Retrieved

from http://www.media-partners.com/customer_service/how_to_connect_in_healthcare_in_90_seconds_or_less.htm?gclid=CjwKEAjww_a8BRDB-O-OqZb_vRASJAA9yrc59dZuOkCxhDszue8zCDVDzioN7OZYEnoYQN40hy_tnxoC63vw_wcB

Also included in CPXP Exam: Recommended Preparation References. Retrieved from http://www.pxinstitute.org/certification/cpxp-exam-preparation/

	Created by Lydia Elliott, Ed.D over 8 years ago

Listed are the action recommendations for Domain I provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.

Domain I Action Recommendations