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Quiz by Michael Endelman, created more than 1 year ago

Intro to VR

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vacation rentals
airbnb
market coordinators

	Created by Michael Endelman over 8 years ago

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4981830

quiz

2016-11-17T00:32:27Z

Intro to VR for MCs

Intro to VR for MCs

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Question 1 of 22

1

How many VR listings does Airbnb have in EMEA?

Select one of the following:

455,000
453,000
1,000,000
553,000

Explanation

Question 2 of 22

1

Which of these is NOT one of Airbnb's sub-review categories?

Select one of the following:

Value
Accuracy
Decor
Communication
Arrival
Location

Explanation

Question 3 of 22

1

What does the Belo represent?

Select one of the following:

People + Places + Love + Airbnb
Brian + Nate + Joe = Airbnb
Belong Anywhere
Bringing Equality and Love Online

Explanation

Question 4 of 22

1

Which European country has the most number of VR listings?

Select one of the following:

France
Spain
Croatia
UK
Italy

Explanation

Question 5 of 22

1

A Vacation Rental Property Manager is...

Select one of the following:

Anyone who makes a profit from hosting in a VR market
Anyone with more than 5 listings in a VR market
Anyone with 10 or more listings in a VR market
Anyone who requests the tag from a MM

Explanation

Question 6 of 22

1

Where was the very first Airbnb listing?

Select one of the following:

Fillmore St., San Francisco
Sand Hill Road, Palo Alto
Bourbon St., New Orleans
Mission St., San Francisco
Rausch St., San Francisco

Explanation

Question 7 of 22

1

The maximum nightly rate on Airbnb is...

Select one of the following:

$1,000,000
$10,000
$100,000
$1,000
$5,000

Explanation

Question 8 of 22

1

The limit for cleaning fees is…

Select one of the following:

$500
$1,000 + 10% of the baserate
$600 + 25% of the baserate
There is no limit

Explanation

Question 9 of 22

1

Which of these companies is NOT a current API partner of Airbnb?

Select one of the following:

Escapia
Kigo
LiveRez
LeisureLink
BookingPal

Explanation

Question 10 of 22

1

How does CX distinguish types of users?

Select one of the following:

Notes
Profile flags
Becoming the user
Strikes

Explanation

Question 11 of 22

1

The maximum number of listings a PM can have on a single account is...

Select one of the following:

100
1,000
10,000
There is no limit

Explanation

Question 12 of 22

1

How does a PM activate Super Strict 30 or 60 policy?

Select one of the following:

Contact CX
Email Brian Chesky
Email their MM or MC
Access through the "Manage Your Listings" tab on their profile
Contact their PMS

Explanation

Question 13 of 22

1

Can cleaning fees be changed after a reservation is booked?

Select one of the following:

Yes
No

Explanation

Question 14 of 22

1

If a guest damages a host’s property, the first thing a host should do is...

Select one of the following:

Email their VR contact immediately
Post a comment on Airbnb’s Facebook page
Contact CX
Contact the guest via the Resolution Tool and request extra funds

Explanation

Question 15 of 22

1

Who is the Global Head of VR for Airbnb?

Select one of the following:

Benjamin Glaenzer
Nathan Blecharzyk
Shaun Stewart
Frosty the Snowman

Explanation

Question 16 of 22

1

What VR market has the highest number of listings in the world?

Select one of the following:

Bali
Hawaii
Split
Sallento
Majorca
Tuscan Countryside

Explanation

Question 17 of 22

1

Does Airbnb have active listings in Antartica?

Select one of the following:

Yes
No

Explanation

Question 18 of 22

1

If a Host contact you about editing a review, what do you do?

Select one of the following:

Explain Airbnb’s policy on reviews and content guidelines
Edit it
Escalate to CX

Explanation

Question 19 of 22

1

Where in the contact center will you find Airbnb’s numbers?

Select one of the following:

Account and Profile
Safety
Payments
Messaging

Explanation

Question 20 of 22

1

Where can you find the answers to all your questions before you ask someone CX?

Select one of the following:

LibrAiry
Lantern
Help Center
Admin Reso page
All of the Above

Explanation

Question 21 of 22

1

Which VR team member is in this photo?

Select one of the following:

Romain Duthoit
Geoffroy Williamson
Benjamin Glaenzer
Florent Sciberras

Explanation

Question 22 of 22

1

How many countries does Airbnb operate in?

Select one of the following:

150
250
190
200
all of them

Explanation

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4981830

quiz

2016-11-17T00:32:27Z

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