Unit 1-A

Question 1 of 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Who is talking for complaint?

Select one of the following:

Dr. Thompson
Nurse
Mrs. Sanchez

Explanation

Question 2 of 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Why is she talking for?

Select one of the following:

Complaint
To evidence the nurse
A new apointment

Explanation

Question 3 of 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

What is she talking about?

Select one of the following:

Super market
Health sevice
Particular nurse

Explanation

Question 4 of 11

1

The structure for a complaint is; Introduction, body and closure

Select one of the following:

True
False

Explanation

Question 5 of 11

1

The structure for a complaint is; introduction, body, climax and closure

Select one of the following:

True
False

Explanation

Question 6 of 11

1

Fill the blank spaces to complete the text.

Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the of this calling is because i´m a little about how your nurse was with my son the monday, first she leave him expecting with a headache until i because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Explanation

Question 7 of 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Which way of comunication is this?

Select one of the following:

Telephonic complaint
Written complaint
Face to face complaint

Explanation

Question 8 of 11

1

This are motives for a medical complaint:

Select one of the following:

Time, Attitude, wrong diagnostic, an appoinment.
Time, Atittude, wrong article, wrong size.
Time, Atittude, flavor.

Explanation

Question 9 of 11

1

Fill the blank space to complete the text.

You may complaint about the service you want!

Explanation

Question 10 of 11

1

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?

	Created by Pepe Toño Gonzal over 8 years ago

In this test you are going to improve your level about the first unit you have already check at this year, so try to remeber and go by, this is very easy!

Unit 1-A

Question 1 of 11

Select one of the following:

Explanation

Question 2 of 11

Select one of the following:

Explanation

Question 3 of 11

Select one of the following:

Explanation

Question 4 of 11

The structure for a complaint is; Introduction, body and closure

Select one of the following:

Explanation

Question 5 of 11

The structure for a complaint is; introduction, body, climax and closure

Select one of the following:

Explanation

Question 6 of 11

Fill the blank spaces to complete the text.

Explanation

Question 7 of 11

Select one of the following:

Explanation

Question 8 of 11

This are motives for a medical complaint:

Select one of the following:

Explanation

Question 9 of 11

Fill the blank space to complete the text.

You may complaint about the service you want!

Explanation

Question 10 of 11

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..." Which tense is the sentence?

Select one of the following:

Explanation

Question 11 of 11

Fill the blank spaces to complete the text.

A complaint is a tool which we would use when we are not with a health !

Explanation

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?