Chad Collins
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NC Hospitality & Tourism 5.02 Quiz

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Chad Collins
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5.02 H&T Quiz

Question 1 of 14

1

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

Select one of the following:

  • It is following consumer-protection laws.

  • It is protecting the natural environment.

  • It is following travel security regulations.

  • It is honoring workers’ labor rights.

Explanation

Question 2 of 14

1

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

Select one of the following:

  • Individuals with emotional needs

  • Individuals with mental disabilities

  • Individuals with chronic fatigue issues

  • Individuals with physical impairments

Explanation

Question 3 of 14

1

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?

Select one of the following:

  • He is independent.

  • He is empathetic.

  • He is reliable.

  • He is tactful.

Explanation

Question 4 of 14

1

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Select one of the following:

  • Unethical business practices can damage a hospitality business’s image.

  • Although the restaurant lost some customers, the end justifies the means.

  • Hospitality businesses should find other ways to cut corners and earn profits.

  • Business owners must ensure that they have good excuses for offering bribes.

Explanation

Question 5 of 14

1

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

Select one of the following:

  • Accommodating

  • Resourceful

  • Enthusiastic

  • Ethical

Explanation

Question 6 of 14

1

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

Select one of the following:

  • Price fixing

  • Bait and switch

  • Exclusive dealing

  • Price discrimination

Explanation

Question 7 of 14

1

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

Select one of the following:

  • By providing local residents with jobs

  • By encouraging guests to volunteer

  • By supporting political campaigns

  • By hosting a charitable event

Explanation

Question 8 of 14

1

What type of discrimination involves paying higher wages to men than to women?

Select one of the following:

  • Age

  • Race

  • Gender

  • Religion

Explanation

Question 9 of 14

1

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

Select one of the following:

  • Health issues

  • Job qualifications

  • Work experience

  • Education background

Explanation

Question 10 of 14

1

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

Select one of the following:

  • Learning permit

  • Driver's license

  • Work application

  • Inspection manual

Explanation

Question 11 of 14

1

A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?

Select one of the following:

  • Safety

  • Estate

  • Zoning

  • Contract

Explanation

Question 12 of 14

1

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Select one of the following:

  • Sanitizing the facility

  • Monitoring safety hazards

  • Preventing routine accidents

  • Complying with health codes

Explanation

Question 13 of 14

1

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

Select one of the following:

  • The work culture is more likely to have stressed-out employees.

  • The work culture is more likely to be positive and collaborative.

  • The work culture is more likely to encourage stereotyping.

  • The work culture is more likely to be rigid and inflexible.

Explanation

Question 14 of 14

1

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

Select one of the following:

  • The courts

  • Employees

  • Management

  • The government

Explanation

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