Chad Collins
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NC Hospitality & Tourism 2.03 Quiz

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Chad Collins
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2.03 H&T Quiz

Question 1 of 20

1

What type of computer system do hotels use to determine their staffing needs?

Select one of the following:

  • Data mining system

  • Project mediation system

  • Property management system

  • Marketing information system

Explanation

Question 2 of 20

1

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

Select one of the following:

  • The room ratio

  • The house count

  • The total number of hotel rooms

  • The percentage of unavailable rooms

Explanation

Question 3 of 20

1

If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

Select one of the following:

  • 125

  • 130

  • 140

  • 135

Explanation

Question 4 of 20

1

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

Select one of the following:

  • It has an automated check-out system.

  • It relies on unskilled labor to handle billing.

  • It has more rooms than nearby competitors.

  • It uses a split-shift schedule to cover its needs.

Explanation

Question 5 of 20

1

When is a beach resort more likely to increase its budget for labor hours?

Select one of the following:

  • After the holidays

  • During off season

  • During peak season

  • Before the night shift

Explanation

Question 6 of 20

1

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

Select one of the following:

  • 13

  • 11

  • 8

  • 10

Explanation

Question 7 of 20

1

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

Select one of the following:

  • Directing

  • Evaluating

  • Scheduling

  • Forecasting

Explanation

Question 8 of 20

1

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

Select one of the following:

  • 8

  • 10

  • 12

  • 14

Explanation

Question 9 of 20

1

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

Select one of the following:

  • To keep track of attendance

  • To schedule staff vacations

  • To purchase sheets and towels

  • To maintain cleaning procedures

Explanation

Question 10 of 20

1

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Select one of the following:

  • Room rates

  • Yield statistics

  • Operating ratios

  • Occupancy forecasts

Explanation

Question 11 of 20

1

Which of the following lodging facilities is most likely to need higher staffing requirements?

Select one of the following:

  • 50-unit economy motel

  • A large, full-service convention hotel

  • An upscale, 15-room bed and breakfast inn

  • A lakeside campground with several campsites

Explanation

Question 12 of 20

1

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

Select one of the following:

  • 3685

  • 3465

  • 3275

  • 3325

Explanation

Question 13 of 20

1

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

Select one of the following:

  • Exempt

  • Cyclical

  • Part-time

  • Frictional

Explanation

Question 14 of 20

1

What is a primary reason why many hospitality businesses rotate their employees’ work schedules?

Select one of the following:

  • So the managers can delegate work activities

  • So the employees can get to know each other

  • So the business can lower its payroll expenses

  • So the business does not need to hire more managers

Explanation

Question 15 of 20

1

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

Select one of the following:

  • 5

  • 4

  • 3

  • 2

Explanation

Question 16 of 20

1

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

Select one of the following:

  • 9

  • 11

  • 6

  • 7

Explanation

Question 17 of 20

1

Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?

Select one of the following:

  • Day

  • Swing

  • Night

  • Afternoon

Explanation

Question 18 of 20

1

What is an important factor to consider when establishing staffing and service ratios for a hotel?

Select one of the following:

  • Management style

  • Customer demand

  • Accounting methods

  • Facility building codes

Explanation

Question 19 of 20

1

Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?

Select one of the following:

  • To maintain a positive attitude among employees

  • To provide employees with in-depth training

  • To ensure a smooth shift transition

  • To increase the payroll expenses

Explanation

Question 20 of 20

1

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

Select one of the following:

  • 7

  • 6

  • 4

  • 5

Explanation

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