Chad Collins
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1.01 H&T Quiz

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Chad Collins
Created by Chad Collins over 8 years ago
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1.01 H&T Quiz

Question 1 of 8

1

How can a travel agent make a positive impression on clients?

Select one of the following:

  • Ask very personal questions

  • Suggest several travel options

  • Focus on many tasks at one time

  • Maintain a professional appearance

Explanation

Question 2 of 8

1

What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?

Select one of the following:

  • Patience and empathy

  • Initiative and indifference

  • Inflexibility and self-confidence

  • Enthusiasm and passive listening

Explanation

Question 3 of 8

1

What type of behavior involves establishing eye contact with hotel guests?

Select one of the following:

  • Vocal

  • Critical

  • Cultural

  • Nonverbal

Explanation

Question 4 of 8

1

What skill is important for successful professional in the hospitality and tourism industry to possess?

Select one of the following:

  • Creativity

  • Delegation

  • Communication

  • Mathematical

Explanation

Question 5 of 8

1

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?

Select one of the following:

  • Interpersonal Skills

  • Favorable ethical traits

  • A positive sales aptitude

  • An appropriate use of humor

Explanation

Question 6 of 8

1

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?

Select one of the following:

  • Contacting buyers

  • Visiting attractions

  • Working with people

  • Planning conferences

Explanation

Question 7 of 8

1

Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?

Select one of the following:

  • Property supervisor

  • Maintenance manager

  • Front-desk supervisor

  • Housekeeping manager

Explanation

Question 8 of 8

1

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

Select one of the following:

  • Wellness Council of America

  • Meeting Professionals International

  • The National Restaurant Association

  • Association for Convention Operations Management

Explanation

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