Ciara Mooney
Quiz by , created more than 1 year ago

LC Business: Unit 3

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Ciara Mooney
Created by Ciara Mooney over 8 years ago
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Management: COMMUNICATION

Question 1 of 12

1

Communication

Select one or more of the following:

  • is the exchange of information between people

  • is good as long as you get your say

  • involves a sender and a receiver

  • must be clear and understood

Explanation

Question 2 of 12

1

Downward communication involves giving information to someone younger than you.

Select one of the following:

  • True
  • False

Explanation

Question 3 of 12

1

Feedback involves management looking for the opinions of customers or staff

Select one of the following:

  • True
  • False

Explanation

Question 4 of 12

1

An autocratic leader will usually look for feedback

Select one of the following:

  • True
  • False

Explanation

Question 5 of 12

1

Businesses communicate exterally with

Select one of the following:

  • Customers

  • Investors

  • Suppliers

  • Society

  • Producers

  • All of the above

Explanation

Question 6 of 12

1

Upward communication improves staff morale

Select one of the following:

  • True
  • False

Explanation

Question 7 of 12

1

Ann is talking with John from the IT department about the new product line. Ann is finding it difficult to understand what he is talking about because she does not understand some of the technical terms he is using. She is in a rush to the next meeting. John wants to give her all the information so that he doesn't have to reschedule another meeting with her. Ann is too busy to take notes.
Check the barriers to communication in the above scenario.

Select one or more of the following:

  • Language

  • Authority

  • Noise

  • Time

  • No record

  • Information Overload

Explanation

Question 8 of 12

1

A report is an example of visual communication. E.g. Contract of Employment

Select one of the following:

  • True
  • False

Explanation

Question 9 of 12

1

The Treasury of the meeting is responsible for taking the minutes of the meeting.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 12

1

Sales in the company are falling and the manager has to make two redundancies. Select the most appropriate form of communicating this to the employee.

Select one of the following:

  • Staff Meeting

  • Memo

  • Letter

  • Face-to-face meeting

Explanation

Question 11 of 12

1

Fill the blank space to complete the text.

Computers need a to communicate with other computers through the telephone lines

Explanation

Question 12 of 12

1

Fill the blank spaces to complete the text.

Every Limited Company must hold a general meeting of all its .

Explanation

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