PEGA CSSA Prep

Question 1 of 98

1

When a process is configured to create temporary cases, which of the following occurs when a user creates a case?

Select one of the following:

Data is stored in the database.
The system creates an object ID and stores the case in the database.
The case is stored in memory
The system stores case data on a clipboard page specifically for temporary cases.

Explanation

Question 2 of 98

1

What task must you perform in order to persist a temporary case?

Select one of the following:

Configure pyStartCase to persist a case.
Add a Persist Case SmartShape to the process.
Add a persistence condition to the case type.
Add an object ID to the case.

Explanation

Question 3 of 98

1

You have added weighted conditions to duplicate case search in a case type. How do you configure the condition fields to differentiate between fields on the current case and fields on the existing case?

Select one of the following:

Prefix the keyword Primary to the value used in the current case.
Prefix the keyword Primary to the value used in the existing case.
Suffix the keyword Primary to the value used in the existing case.
Suffix the keyword Primary to the value used in the current case.

Explanation

Question 4 of 98

1

You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?

Select one of the following:

Add a weighted condition using the create operator value, an equals operator, and a weight of 100.
Add a must match condition using the create operator value and apply a weight of 100.
Add a must match condition where the create operator in an existing case is the same as in the current case
Add a weighted condition using the create operator value in both condition fields, an equals operation, and weight of 0.

Explanation

Question 5 of 98

1

Management reports that have an unacceptably large number of cases are incorrectly identified as duplicate cases. Which two approaches could you use to modify the duplicate case search process so that it produces fewer invalid duplicates? (Choose Two)

Select one or more of the following:

Do not use a must match condition.
Adjust the threshold value.
Adjust the condition weights.
Add a Persist Case step after the Duplicate Search step.

Explanation

Question 6 of 98

1

Field values enable you to ______________________.

Select one of the following:

define the values used in a circumstance template
test the validity of an input value
customize a list of allowed values for a property based on the context of the property
set default values for a property

Explanation

Question 7 of 98

1

How do you customize the allowed values for a property based on the context of the property using the field values?

Select one of the following:

Create a field value record for each value and set the context using the 'Apply to:" field.
Create a field value record and a unique property record for each allowed value in each context.
Create a ruleset for each context. Then, create afield value record for each value and add the field value record to the appropriate ruleset.
Create a base field value record, then create a circumstance of the base record for each allowed value.

Explanation

Question 8 of 98

1

Sourcing a data page directly from a UI control is an example of which pattern?

Select one of the following:

Reference pattern
Alias pattern
System of Record (SoR) pattern
Snapshot pattern

Explanation

Question 9 of 98

1

Which feature would you use to implement the System of Record (SoR) pattern?

Select one of the following:

The copy data from a data page option on a property
The Property-Ref activity method
The refer to a data page option on a property
No Specific feature - just use a data page directly in the application

Explanation

Question 10 of 98

1

You are extending your organization structure by adding a new work group. Which two organization rules do you update? (Choose Two)

Select one or more of the following:

Class groups
Workbasket
Operator ID
Unit

Explanation

Question 11 of 98

1

Which requirement causes you to consider using Dynamic Class Referencing (DCR)?

Select one of the following:

To route work to a workbasket that is given by the operator's work group
To ensure that flows copied into the implementation layer use workbaskets in the framework layer
To reuse a flow from the framework layer in the implementation layer
To initiate implementation layer case types from the framework

Explanation

Question 12 of 98

1

You configure a cascading approval step for insurance claims. The request requires approval from the submitter's manager. However, approval from the operators in other units in the organization may be required. Which approval model would you use?

Select one of the following:

Work Queue
Approval Level
Reporting Structure
Authority Matrix

Explanation

Question 13 of 98

1

You have added a cascading approval step that uses an authority matrix. You have specified a decision table to determine the approvers for each case. You have confirmed that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the system routes all request to only one approver. Which of the following actions would you take to correct this issue?

Select one of the following:

Specify a page list for the authority matrix.
Add a row to the decision table that evaluates the submitter's work group manager.
Set the decision table to evaluate all rows.
Add an approval level for each approval.

Explanation

Question 14 of 98

1

Your application requires a cascading approval for expense reports. Approvals must follow the submitter's reporting structure, with the following thresholds: A manager must approve expense reports up to USD1500. A vice president must approve expense reports of USD1500 or greater. How do you configure the approval process?

Select one of the following:

Select the reporting structure configuration with custom levels, then configure when rules to determine the number of levels.
Select the reporting structure configuration with custom levels, then configure a decision table to determine the number of levels.
Select the reporting structure configuration, then select "All levels".
Select the authority matrix configuration option.

Explanation

Question 15 of 98

1

Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

Select one of the following:

Use a ToWorkGroup router and Pega's Get Next Work functionality
Use a ToWorkBasket router and Pega's Get Next Work functionality
Use a ToWorklist router and Pega's Get Next Work functionality
Use a ToLeveledGroup router and Pega's Get Next Work functionality

Explanation

Question 16 of 98

1

You are tasked with configuring the Get Next Work functionality for an application. The requirement states that the workbaskets a user is associated with must be checked first, and all eligible assignments must be consolidated into a single list before being filtered and sorted. Which two of the following options do you select on an Operator ID record to configure the Get Next Work functionality to meet this requirement?

Select one or more of the following:

This is an unattended operator
Merge workbaskets
Get from workbaskets first
Operator is available to receive work

Explanation

Question 17 of 98

1

What effect does the "Use all workbasket assignments in user's work group" option have on how workbaskets are searched when using the Get Next Work functionality?

Select one of the following:

This option limits the workbasket search to only those workbaskets defined in the user's work group.
This option organizes all assignments in all of the workbaskets the user is associated with into a single list before the list is filtered and sorted.
The workbaskets associated with the user are checked first. If no assignments are found in the users workbaskets, the user's worklist is checked.
When a user clicks the Next Assignment link, the system checks the user's worklist. If assignments are available in the user's worklist, the assignments are filtered and sorted.

Explanation

Question 18 of 98

1

What two artifacts should you prepare in advance before delegating a rule? (Choose Two)

Select one or more of the following:

A separate Operator ID that has access to the delegated rules
An unlocked ruleset added to the Application rule as a production rule
An Access Group that has access to the production ruleset
An Access Role that has access to the production ruleset

Explanation

Question 19 of 98

1

Select two benefits of adopting a rule delegation strategy. (Choose Two)

Select one or more of the following:

Adopting a rule delegation strategy allows business users to change business policies more quickly by avoiding long approval processes.
Adopting a rule delegation strategy can help improve the business' ability to adapt to changing business conditions.
Adopting a rule delegation strategy can help lower the overall costs of building and maintaining business applications because fewer architects are required if business users can make changes to the application on their own.
Adopting a rule delegation strategy allows business users and architects to focus on their specific tasks related to application development and maintenance.

Explanation

Question 20 of 98

1

Select two reasons for organizing delegated rules in a separate, unlocked ruleset. (Choose Two)

Select one or more of the following:

A separate ruleset can help prevent accidental or unauthorized changes to critical elements of the application.
A separate, unlocked ruleset allows for versioning control of the individual delegated rules in case you want to roll back changes.
A separate, unlocked ruleset is necessary because changes cannot be made to rules in a locked ruleset.
A separate, unlocked ruleset allows you to organize the business users responsible for managing the delegated rules.

Explanation

Question 21 of 98

1

Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at a time. however, users working on purchase orders should not lock out users working on the parent purchase request case. How would you configure the lock settings among the case types?

Select one of the following:

Set optimistic locking on purchase requests and the "do not lock the parent" option on purchase orders.
Set default locking and the "do not lock the parent" option on purchase requests.
Set default locking on purchase requests and set the "do not lock the parent" option on purchase orders.
Set default locking and the do not lock the parent option on purchase order.

Explanation

Question 22 of 98

1

In a prepare job offer process, you configured a Split For Each shape. The shape runs a compensation approval subprocess to a list containing four managers. The prepare job offer process resumes as soon as one manager completes the approval process. Which join condition in the Split For Each shape supports this requirement?

Select one of the following:

An All join condition
A Some join condition
An Iterate join condition
An Any join condition

Explanation

Question 23 of 98

1

An order fulfillment process includes a request for quotes from multiple shippers. You want the system to automatically call a quote request subprocess for each vendor. How would you configure your process?

Select one of the following:

Add a Split Join shape and run the request subprocess for each vendor on a page list.
Add a Subprocess shape for the request subprocess and specify the Spinoff option.
Add a Split for Each step to the case lifecycle and run the subprocess for each vendor on a page list.
Add a Split for Each shape and run the request subprocess for each vendor on a page list.

Explanation

Question 24 of 98

1

You are tasked with configuring a screen flow. The requirement states that every step in the screen flow must be executed sequentially.

Which of the following two options do you select on each assignment shape to configure the screen flow to meet this requirement? (Choose Two)

Select one or more of the following:

Perform post-processing when navigating away from step
Save on last step
Only allow navigating back to this step
Enable navigation link

Explanation

Question 25 of 98

1

When configuring a screen flow, you identify a single harness to define the navigation style for the screen flow. Where is the harness identified?

Select one of the following:

On the Flow Action connectors
On the Start shape
On each Assignment shape
On the Design tab of the screen flow

Explanation

Question 26 of 98

1

A new system architect questions the value of allowing attachments to cases. What would be your best response?

Select one of the following:

Case flow is dependent on attachments because attachments provide information essential to a case.
Pega provides attachment functionality out-of-the-box, so it must be important
Adding attachments to cases is the method of choice for storing case documentation.
Attachments can provide additional information required to process a case.

Explanation

Question 27 of 98

1

Pega provides a feature to upload attachments out-of-the-box. Which attachment feature must be configured by a system architect?

Select one of the following:

User access to attachments and document security
The attachment ruleset
The steps in which attachments are allowed
The uploaded attachments are read-only

Explanation

Question 28 of 98

1

A new system architect asks you how user access to attachments is managed. In you response, you indicate there are two ways to configure attachment access. Which statement is the best next sentence of your response?

Select one of the following:

User access can be configured by circumstancing the attachment category.
User access can be configured by privilege and/or when rule.
User access can be configured by when rule or case type
User access can be configured by attachment class.

Explanation

Question 29 of 98

1

You created a data transform to concatenate a user's first and last name values. you add the concatenate data transform to a flow action as a post-processing action. What occurs when the flow runs?

Select one of the following:

The data transform runs after the flow action runs if the user enters data in the first and last name fields.
The data transform runs after the user enters data in the first name and last name fields.
The data transform runs every time the user performs the flow action run.
The data transform runs before every flow action run.

Explanation

Question 30 of 98

1

Which two statements about adding a pre-processing action to a flow action are true? (Choose Two)

Select one or more of the following:

The action only runs the first time the flow action is performed on an assignment.
The action automatically runs if the flow action has the highest likelihood for the assignment in the process flow.
The action runs each time the user returns to the assignment.
The user can opt to skip the pre-processing action.

Explanation

Question 31 of 98

1

The purpose of a Circumstance Template is to ___________.

Select one of the following:

provide a template for business users to change circumstances when completing a task
define the values used in a circumstance
provide a list of all potential circumstances in one place
define the properties used in a circumstance

Explanation

Question 32 of 98

1

The purpose of a Circumstance Definition is to __________.

Select one of the following:

define the values used in a circumstance
define the list of all circumstance values for a rule
define the properties used in a circumstance
define the values available to an end user in the application

Explanation

Question 33 of 98

1

Consider the following table where a correspondence is circumstanced based on country.

Version Circumstance
01-01-01 None
01-01-01 .Country = USA
01-01-01 .Country = CAN
01-01-15 None
01-01-20 .Country = CAN
01-01-25 None, Base rule Checked
01-01-30 .Country = USA
01-01-35 None

If .Country = CAN, which version of the correspondence will run?

Select one of the following:

01-01-35
01-01-20
01-01-25
01-01-01

Explanation

Question 34 of 98

1

Consider the following table where a correspondence is circumstanced based on country.

Version Circumstance
01-01-01 None
01-01-01 .Country = CAN
01-01-10 .Country = USA
01-01-15 None
01-01-20 .Country = USA
01-01-30 .Country = USA, Withdrawn
01-01-30 .Country = CAN

If .Country=USA, which version of the correspondence will run?

Select one of the following:

01-01-10
01-01-30
01-01-20
01-01-15

Explanation

Question 35 of 98

1

Which two steps do you perform to update the logo in a portal header? (Choose Two)

Select one or more of the following:

Reference the image in the portal skin
Update the portal header to reference the new image
Upload the new image to a binary file record
Reference the image in the application record

Explanation

Question 36 of 98

1

Which two options do you configure on a portal record? (Choose Two)

Select one or more of the following:

Configure the positioning of the navigation pane within the portal.
Determine which skin to use to apply branding to the portal.
Change the application(s) available to users.
Identify the user role of the type of user who would access the portal.

Explanation

Question 37 of 98

1

Select two of the following best practices to follow when designing mobile applications. (Choose Two)

Select one or more of the following:

Layout widths should be specified in pixels since the response breakpoint is set in pixels.
Avoid sourcing controls and grids from data pages.
Use controls that allow tapping.
Use layout groups instead of containers to group sections in harnesses.

Explanation

Question 38 of 98

1

How is the signature stored in the application when using a Signature Capture control?

Select one of the following:

A page list
A class
A field value
An attachment

Explanation

Question 39 of 98

1

Which two of the following options are user interface best practices to display a list of items to a user who may access the application on mobile and non-mobile devices? (Choose Two)

Select one or more of the following:

Define the layout widths in pixels.
Source the list using a data page.
Use a repeating dynamic layout.
Use a grid and mark the columns in the grid as primary, secondary, and other.

Explanation

Question 40 of 98

1

A __________ defines the look and fell of an application.

Select one of the following:

control
skin
format
mixin

Explanation

Question 41 of 98

1

You want to create a reusable font style for buttons and links. To do this, you would create a __________.

Select one of the following:

format
mixin
control
overlay

Explanation

Question 42 of 98

1

Which option represents the relationship between mixins, controls, and formats.

Select one of the following:

A format uses a mixin that defines a control.
A control specifies a mixin which defines a format.
A control specifies a format which uses a mixin.
A mixin specifies a control which defines a format.

Explanation

Question 43 of 98

1

Which two of the following options are benefits of using skin inheritance? (Choose Two)

Select one or more of the following:

Creating standard styles in a parent skin are easier to maintain.
In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
Child skins can reuse mixins and formats from other child skins with the same parent.
Child skins only need to customize the parent skin.

Explanation

Question 44 of 98

1

You are creating a report that uses data from two classes. Which of the following reporting requirements mandates the use of a subreport?

Select one of the following:

Columns to display are: Operator Name, Operator Division, Count of Purchase Requests created by the operator. Filter the results by unresolved status.
Columns to display are: Manager, Name, Count of operators that report to each manager.
Columns to display are: Operator Name, Last updated Case ID, Last updated Case Status, Update Date.
Columns to display are: Operator Name, Operator Division, Count of Purchase Requests created.

Explanation

Question 45 of 98

1

You are creating a report in a work class that displays for each open case the assigned operator and task name. Which two ways can you combine data in the assign class for your report? (Choose Two)

Select one or more of the following:

Use a Workbasket Assignment association rule to join the Work class to the Assign-Workbasket class.
Use a class join to the Assign-Workbasket class. Specify a join filter where the Workbasket Assignment association rule is equal to an object identifier in the work class.
Use a class join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.
Use a Workbasket Assignment association rule to join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.

Explanation

Question 46 of 98

1

You are asked to create four reports. Which report would require joining classes?

Select one of the following:

Average turnaround time of flow actions, categorized by Performer.
A list of all workbasket assignments grouped by the operator who is performing the action.
A list of all cases categorized by the cover ID that the cases are part of.
A list of all cases created by the operator along with the work status.

Explanation

Question 47 of 98

1

In which order are rules and data instances applied for a service?

1. Service rule
2. Service Package
3 .Service Activity
4 .Mapping rule (from format received by the service to Clipboard structure)
5 .Mapping rule (from Clipboard structure to format specified by service type)

Select one of the following:

1, 2, 3, 4, 5
1, 2, 4, 3, 5
2, 1 4, 3, 5
2, 1, 3, 4, 5

Explanation

Question 48 of 98

1

Which two things can you do with the Pega API? (Choose Two)

Select one or more of the following:

Update a decision table.
Create a new case.
Add a property to a data class.
Access data from a data page.

Explanation

Question 49 of 98

1

Match each condition with the correct definition.

Condition Definition
Security (A) A When rule returns true the request is queued.
Mapping (B) Authentication fails when using the service.
Queue When (C) A valid instance of the service activity cannot be found.
Service (D) Error occurs while transforming incoming data from the request message to the clipboard

Select one of the following:

Security (D)
Mapping (B)
Queue When (A)
Service (C)
Security (B)
Mapping (D)
Queue When (A)
Service (C)
Security (C)
Mapping (D)
Queue When (A)
Service (B)
Security (B)
Mapping (A)
Queue When (D)
Service (C)

Explanation

Question 50 of 98

1

Which record does not get created by the External Database Table Class mapping wizard?

Select one of the following:

The Database data instance
The property rules used to map the table columns
The Database Table data instance
The External Class rule

Explanation

Question 51 of 98

1

Which two of the following are good uses of Connect SQL rules? (Choose Two)

Select one or more of the following:

Execute custom SQL statements to improve performance of queries and updates to the pegaRULES database
Update an external table as part of a distributed transaction
Execute a complex SQL statement such as a join or a stored procedure against an external database
Execute SQL statements that contain database vendor specific syntax

Explanation

Question 52 of 98

1

Which statement about external classes is false?

Select one of the following:

External classes do not contain the pzInsKey and pxObjClass properties.
An external table can be part of a class group
It is possible to create declare index rules on external classes.
An external class always has an associated database table instance.

Explanation

Question 53 of 98

1

In which of the following situations would you simulate a data page?

Select one of the following:

When a large amount of data needs to be simulated
When the interface definition is not finalized
When the connector is available for the integration
When the data page writes data to the external system

Explanation

Question 54 of 98

1

What does the orange triangle in the picture indicate?

Select one of the following:

The data page's connector is not properly configured
The service returned an error
The data page's source system is simulated
The service could not be reached

Explanation

Question 55 of 98

1

Which two of the following situations require an activity? (Choose Two)

Select one or more of the following:

Call a connector from a flow
Simulate a connector
Call a connector from a data page
Simulate a data page

Explanation

Question 56 of 98

1

An error is generated as a connector invokes a remote service. Which of the following could be an example of a transient error?

Select one of the following:

The returned order total is incorrectly calculated.
The service is running on a system that is temporarily not available.
The request format is not understood by the service.
The request is sent to the wrong system.

Explanation

Question 57 of 98

1

Which two of the following steps are needed to implement Global Resource Settings? (Choose Two)

Select one or more of the following:

Create a data transform
Create a data page
Create a property for each environment
Create a report definition

Explanation

Question 58 of 98

1

Select two benefits of using Global Resource Settings. (Choose Two)

Select one or more of the following:

Global Resource Settings allow you to manage settings in one place.
Global Resource Settings improve the performance for integration with the external system.
Global Resource Settings allow you to define settings for all your different environments in one location.
Global Resource Settings allow you to manage settings without needing to unlock rulesets.

Explanation

Question 59 of 98

1

To help ensure application stability and scalability, during which two of the following times do you use Log Analyzer (PLA) to test Pest applications? (Choose Two)

Select one or more of the following:

User Acceptance Testing (UAT)
Immediately before deployment
Throughout the development cycle
Performance and stress testing
During the elaboration phase

Explanation

Question 60 of 98

1

Select the content that is included in the Pega log.

Select one of the following:

Warnings, errors, and information messages about internal operations
Performance data saved from services
Performance-related alerts triggered by the prconfig settings (or implicit, default values)
Extract functions of an ETL (extract, transform, and load) utility

Explanation

Question 61 of 98

1

What application do you use to perform remote logging?

Select one of the following:

Logging Level Settings tool
Performance Profiler
System Management Application (SMA)
Database trace

Explanation

Question 62 of 98

1

A declare expression returns the result of a decision tree. The decision tree evaluates a property set from a data page, which is populated by a report definition. If the declare expression returns an incorrect result, which rule should you test first?

Select one of the following:

Decision tree
Data page
Declare expression
Report defintion

Explanation

Question 63 of 98

1

Which answer best describes the benefit of unit testing rules?

Select one of the following:

Unit testing validates a rule configuration to ensure that any dependent rules are available to the application.
Unit testing identifies configuration issues that may impact application performance on a production system.
Unit testing identifies configuration issues that can propagate to other rules with potentially serious consequences.
Unit testing validates information that must be provided before the rule can be saved.

Explanation

Question 64 of 98

1

When unit testing a rule, you can identify a data transform to use during the test. What does the data transform do?

Select one of the following:

Provides initial values for properties used in rule evaluation
Records the result of the unit test
Identifies an automated test result to compare rule execution against
Copies test results to the clipboard

Explanation

Question 65 of 98

1

Which of the following tools is generally used first when analyzing system performance?

Select one of the following:

Clipboard
Performance Analyzer
Database Trace
Performance Profiler

Explanation

Question 66 of 98

1

The reason you want to run a process immediately before taking performance readings is ____________.

Select one of the following:

to allow the rules to assemble
to make sure there are no bugs in the system
to train the system which process we’re going to measure
to make sure we know which buttons to click so we can be quick

Explanation

Question 67 of 98

1

Which performance tool would you use to collect performance data for individual steps in a data transform?

Select one of the following:

Performance Profiler
Clipboard
Database Trace
Performance Analyzer (PAL)

Explanation

Question 68 of 98

1

You want to allow a user to run a specific flow action without conditions. Which two steps must you perform? (Choose Two)

Select one or more of the following:

Add the privilege to the user's access group.
Add the privilege to a user role that is available to the user's access group.
Add an Access When record to the flow action.
Add the privilege to the flow action record.

Explanation

Question 69 of 98

1

Which requirement do you satisfy with an Access When record?

Select one of the following:

Company policies require that you only allow managers to run reports on purchase requests.
Managers can perform an optional action to transfer a case to another workbasket, but users cannot.
Accountants can edit a purchase request only if the case was created by a member of their assigned department.
Government regulations require that you explicitly block user access to personally identifiable information.

Explanation

Question 70 of 98

1

For what reason would you configure an Access Deny record?

Select one of the following:

To prevent users from updating cases during a particular stage of the case life cycle.
To explicitly prevent users from deleting cases to satisfy a company policy.
To prevent users from deleting attachments to a case.
To prevent users from performing a specific flow action.

Explanation

Question 71 of 98

1

An agent runs every day at 7:00 A.M. You have been asked to update the agent so that it runs once every 300 seconds. How would you modify the agent schedule to meet this requirement?

Select one of the following:

Keep the Periodic pattern. In the Parameters dialog, update the schedule.
Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
Keep the Recurring pattern and update the Interval value.
Change the Recurring pattern to Periodic and enter the Interval value.

Explanation

Question 72 of 98

1

An agent in your system is running on three nodes. You have been asked to update the agent's schedule interval. How would you make your update?

Select one of the following:

For each node, copy the agent schedule instance and modify the interval.
Open the agent schedule for each node the agent is running on and update the interval.
Open the agents rule and update the interval.
In SMA, select a node, then select the agent, and finally update the interval.

Explanation

Question 73 of 98

1

You have configured an agent to automatically send correspondence. The agent runs in standard mode using AQM. As of the last agent run, entries failed to commit and the correspondence was not sent. Which two approaches could you take to troubleshoot the issue in SMA? (Choose Two)

Select one or more of the following:

Open the Broken Process queue, select an item, and run the Tracer.
Open the Requestor Management screen, select the requestor with a waiting message, and display the error message and stack trace information.
Open the Requestor Management screen, select the requestor with a waiting message, and run the Tracer.
Open the Broken Process queue, select the entry, and view the error message and stack trace information.

Explanation

Question 74 of 98

1

Which two of the following components can you automatically include when you generate an archive file? (Choose Two)

Select one or more of the following:

Checked-out rules
Data types
Data instances
JAR files

Explanation

Question 75 of 98

1

An application is being imported at a destination system. When may the system begin executing the imported rules on the destination system?

Select one of the following:

Pega 7 ensures that an entire ruleset is imported before the rules in it start executing.
Users can start executing rules as soon as the rules are imported.
Pega 7 ensures that the entire ZIP file is imported before users can execute the imported rules.
Users can start executing the new rules the next time they log in regardless of whether the import is complete or not.

Explanation

Question 76 of 98

1

You have created a product rule that is ready to be archived for export. Which two of the following actions would you perform before you create the archive? (Choose Two)

Select one or more of the following:

Associate application data elements with application rulesets.
Unlock the application rulesets.
Check in the rules that are in the application's rulesets.
Create a new version of the application.

Explanation

Question 77 of 98

1

In which Communication Channels would Next-Best-Action Advisor apply?

Select one of the following:

Outbound / Batch
Inbound / real-time intelligent interactions
Email Mail / SMS
Television / Radio

Explanation

Question 78 of 98

1

To which types of decision can Pega Decision Management be applied? (Choose Three)

Select one or more of the following:

Determining why response rates for a campaign in one region are far below average
Determining which product to offer to a particular customer.
Determining which channel to use to communicate with a customer.
Determining how to improve your product portfolio to keep from losing market share.
Determining whether or not to up-sell a product to a customer in a busy call center.
Diagnosing and determining the cause of a customer’s problem.

Explanation

Question 79 of 98

1

Which of these best describes Next-Best-Action?

Select one of the following:

Provides insight into business activities.
Balances customer need and business objectives.
Ensures that the customer is always satisfied.
Ensures that every customer is treated the same.

Explanation

Question 80 of 98

1

Improving ____________ is the essence of Next-Best-Action.

Select one of the following:

Effectiveness
Efficiency
Response Rates
Customer Experience

Explanation

Question 81 of 98

1

Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)

Select one or more of the following:

Free of jargon
Contextual
Highly intuitive
Uniform
Timely

Explanation

Question 82 of 98

1

The Next-Best-Action strategy ____________.

Select one of the following:

can present all available offers
can only present the top three offers
always presents all available offers
can only present the top offer

Explanation

Question 83 of 98

1

Which are landing pages we associate with Pega Decision Management? (Choose Four)

Select one or more of the following:

Decisions
Monitoring
Predictive Analytics
Strategy
Infrastructure
Import

Explanation

Question 84 of 98

1

Decision components are grouped into categories. Which category contains the prioritization component?

Select one of the following:

Business Rules
Selections
Priority
Arbitration

Explanation

Question 85 of 98

1

Which is a decisioning specific flow shape? (Choose two)

Select one or more of the following:

Run Strategy
Subprocess
Run Interaction
Decision
Utility

Explanation

Question 86 of 98

1

Which decision rules can a Decision flows shape invoke? (Choose two)

Select one or more of the following:

Adaptive Model
Strategy
Scorecard
Decision Table

Explanation

Question 87 of 98

1

When invoking a decision strategy as part of the business process, where is the decision strategy defined?

Select one of the following:

Run interaction flow shape
Start shape
Interaction rule
Decision flow shape

Explanation

Question 88 of 98

1

Which component makes the propositions accessible to a strategy?

Select one of the following:

Proposition Import
Proposition Data
Offer Data
Data Import

Explanation

Question 89 of 98

1

Where are the propositions defined?

Select one of the following:

In a Decision Data rule
On the Decision Data landing page
In Visual Business Director
In a strategy

Explanation

Question 90 of 98

1

If a retention strategy is defined under 'Sales' issue then it can access properties ____________________. (Choose two)

Select one or more of the following:

As defined at the ‘Sales’ issue level
As defined in the interaction scope
As defined at the ‘All Strategies’ level
As defined at the ‘Sales’ issue and ‘Retention’ group level.
As defined at the ‘Service’ issue level

Explanation

Question 91 of 98

1

Which of the following is a valid proposition? (Choose Three)

Select one or more of the following:

A case opened to track and fulfill the change in customer’s home address
A message on the call center agent’s screen to redirect the customer call to the collections department
A complaint booking on wrong billing reported by a customer
A home insurance bundle shown on the website to people looking for a mortgage
A checking account upgrade offered to a savings account customer
A case to track the shipment of a replacement credit card to a customer.

Explanation

Question 92 of 98

1

Which is a standard interaction history report?

Select one of the following:

Reject Rate by Proposition Group
Volume by Group
List of propositions available to the system
Accept Rate by Proposition Group

Explanation

Question 93 of 98

1

Which of the following statements are true when using Test Run panel?

Select one of the following:

We must define a data transform before executing the strategy.
It enables us to explore the property values of any of the decision components.
The property values are only updated when a strategy is checked-in.
It enables us to explore the property values of only the proposition components.

Explanation

Question 94 of 98

1

Which of these decision components are part of the Arbitration group? (Choose Two)

Select one or more of the following:

Prioritization
Filter By
Filter
Switch
Contact Filter

Explanation

Question 95 of 98

1

The Set Property decision component can be found in the ________ category.

Select one of the following:

Property
Selection
Enrichment
Import

Explanation

Question 96 of 98

1

In order to use a new strategy in the TopOffers process you update the _______________.

Select one of the following:

Decision flow shape in the TopOffer process
process to access the new strategy
interaction rule to point to the new strategy
Select Strategy flow shape in the TopOffer process

Explanation

Question 97 of 98

1

When is a strategy executed?

Select one of the following:

When you select "Save & Run" during strategy testing
Each time the strategy is saved
Each time a component is updated
when you select the Results component

Explanation

Question 98 of 98

1

Which two of the following statements are the most accurate with respect to the error handler flow? (Choose Two)

Select one or more of the following:

The error handler flow is invoked if the error is not handled elsewhere.
The standard error handler flow is final and cannot be customized.
The error handler flow is the recommended way to handle all integration errors.
The standard connector error handler flow can help recover from transient errors.

	Created by Wendell Phipps about 7 years ago

	Copied by Colin Harvais 26 days ago

A quiz containing all pdn quiz questions from the senior system architect course (7.2), and all of the cssa practice exam questions (7.2)

PEGA CSSA Prep

PEGA CSSA Prep

Question 1 of 98

When a process is configured to create temporary cases, which of the following occurs when a user creates a case?

Select one of the following:

Explanation

Question 2 of 98

What task must you perform in order to persist a temporary case?

Select one of the following:

Explanation

Question 3 of 98

You have added weighted conditions to duplicate case search in a case type. How do you configure the condition fields to differentiate between fields on the current case and fields on the existing case?

Select one of the following:

Explanation

Question 4 of 98

You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?

Select one of the following:

Explanation

Question 5 of 98

Management reports that have an unacceptably large number of cases are incorrectly identified as duplicate cases. Which two approaches could you use to modify the duplicate case search process so that it produces fewer invalid duplicates? (Choose Two)

Select one or more of the following:

Explanation

Question 6 of 98

Field values enable you to ______________________.

Select one of the following:

Explanation

Question 7 of 98

How do you customize the allowed values for a property based on the context of the property using the field values?

Select one of the following:

Explanation

Question 8 of 98

Sourcing a data page directly from a UI control is an example of which pattern?

Select one of the following:

Explanation

Question 9 of 98

Which feature would you use to implement the System of Record (SoR) pattern?

Select one of the following:

Explanation

Question 10 of 98

You are extending your organization structure by adding a new work group. Which two organization rules do you update? (Choose Two)

Select one or more of the following:

Explanation

Question 11 of 98

Which requirement causes you to consider using Dynamic Class Referencing (DCR)?

Select one of the following:

Explanation

Question 12 of 98

You configure a cascading approval step for insurance claims. The request requires approval from the submitter's manager. However, approval from the operators in other units in the organization may be required. Which approval model would you use?

Select one of the following:

Explanation

Question 13 of 98

Select one of the following:

Explanation

Question 14 of 98

Select one of the following:

Explanation

Question 15 of 98

Select one of the following:

Explanation

Question 16 of 98

Select one or more of the following:

Explanation

Question 17 of 98

What effect does the "Use all workbasket assignments in user's work group" option have on how workbaskets are searched when using the Get Next Work functionality?

Select one of the following:

Explanation

Question 18 of 98

What two artifacts should you prepare in advance before delegating a rule? (Choose Two)

Select one or more of the following:

Explanation

Question 19 of 98

Select two benefits of adopting a rule delegation strategy. (Choose Two)

Select one or more of the following:

Explanation

Question 20 of 98

Select two reasons for organizing delegated rules in a separate, unlocked ruleset. (Choose Two)

Select one or more of the following:

Explanation

Question 21 of 98

You are tasked with configuring a screen flow. The requirement states that every step in the screen flow must be executed sequentially.

Which of the following two options do you select on each assignment shape to configure the screen flow to meet this requirement? (Choose Two)