Credico Australia
Quiz by , created more than 1 year ago

Monthly Compliance Test

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Credico Australia
Created by Credico Australia almost 9 years ago
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Credico Regulations & Compliance Test

Question 1 of 15

1

The Australian Consumer Law provides a set of national laws that cover door to door sales, which gives the consumer specific protections except

Select one of the following:

  • Right to cancel a contract after a cooling off period

  • Right to ask sales agent to leave

  • Right to receive certain information

Explanation

Question 2 of 15

1

What is the first thing an agent should do when a customer answers the door?

Select one of the following:

  • Start pitching and completing a sales contract

  • Introduce yourself, state the purpose of your visit and ensure your photographic ID is visible

  • Tell them you are not there to "sell anything" but to gather information for a survey

Explanation

Question 3 of 15

1

If the customer firmly asks you to leave, what should you do?

Select one of the following:

  • Obtain permission from your team leader to remain on the property

  • Leave immediately and come back next week

  • Leave immediately and never to return

Explanation

Question 4 of 15

1

Joe is a sales agent and is finishing for the day. On the way to his car, he knocks one last door at 6.05 pm. The customer answers the door, she has a young child with her and a baby that is crying in the background. What is wrong with this scenario in terms of Australian Consumer Law?

Select one of the following:

  • Joe is working outside of his assigned territory.

  • Joe should not have knocked the door as it was past 6.00 pm.

  • Joe should have realise the customer is busy and should have left.

Explanation

Question 5 of 15

1

Does the following statement by sales agent would constitute a breach of ACL - "All of your neighbours have signed up and Jenny you next door neighbour has paid $200.00".

Select one of the following:

  • True
  • False

Explanation

Question 6 of 15

1

Does the following statement by sales agent would constitute a breach of ACL - "Please sign because if I don't get this sale, I will be sacked".

Select one of the following:

  • True
  • False

Explanation

Question 7 of 15

1

Does the following statement by sales agent would constitute a breach of ACL - "I understand you need to speak to your partner, so just sign here because it will let my boss know I visited you and I will not process the sale until you call me tomorrow".

Select one of the following:

  • True
  • False

Explanation

Question 8 of 15

1

Does the following statement by sales agent would constitute a breach of ACL - "Don't worry if you are not sure, just sign here for info with no obligation and the supplier will contact you anyway before proceeding".

Select one of the following:

  • True
  • False

Explanation

Question 9 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must leave immediately if asked to and not return for 10 days.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must inform the consumer of their right to cancel the contract without penalty within 10 business days if the consumer changes their mind.

Select one of the following:

  • True
  • False

Explanation

Question 11 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must force the customer to make a decision and sign an agreement with the sales agent.

Select one of the following:

  • True
  • False

Explanation

Question 12 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can request or accept payment from a consumer during cooling off period.

Select one of the following:

  • True
  • False

Explanation

Question 13 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can target disadvantaged or vulnerable customers using high pressure sales tactics.

Select one of the following:

  • True
  • False

Explanation

Question 14 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must provide a consumer with an agreement to sign that contains detailed information on product purchased, terms in full, the total cost, agent's and seller's contact details.

Select one of the following:

  • True
  • False

Explanation

Question 15 of 15

1

According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must not provide cancellation notice to customer to cancel the agreement.

Select one of the following:

  • True
  • False

Explanation

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