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Advertising Standards
Authority (ASA)
AER
Annuity
Bad competition
Bank rate
Banking Act 2009
Barriers to entry
Barriers to expansion
Brand awareness
Brand extension
Brand loyalty
Branding
Broadsheets
Cashback
Catastrophe bonds
Catastrophic loss
Challenger banks
Closed question
Cold calling
Competition and Markets
Authority
Competitive market
Concentration ratio
Conduct of business
Consolidation loan
Consumer protection
Consumer protection
Corporate social
responsibility (CSR)
Counterparties
Credit union
Customer inertia
Customer retention
Customer-led approach
Cyberterroism
Deleveraging
Digital exclusion
Direct selling
Divestment
Economic climate
Economic sustainability
Effective competition
Environmental
sustainability
Equator Principles
Ethical investment
Ethical lending
Exogenous shocks
Expected loss
Expert bias
External secondary data
Financial Conduct
Authority (FCA)
Financial contagion
Financial exclusion
Financial inclusion
Financial intermediary
Financial intermediation
Financial Ombudsman
Service (FOS)
Financial Policy
Committee (FPC)
Financial Services Act
2010
Financial Services
(Banking Reform) Act
2013
Financial Services Act
2012
Financial Services
Compensation Scheme
(FSCS)
Focus group
Friendly society
FTSE 100
Genuine competition
Good competition
Gross domestic product
Gross interest
Help to buy scheme
HM Treasury
Ijara mortgage
Independent financial
adviser (IFA)
Index-linked
Internal secondary data
Interviews
Investment banks
Islamic mortgages
Leverage
Libor scandal
Liquid assets
Liquidation
Lloyd’s insurance market
Loan forbearance
Loan to value (LTV)
Long-term capital
markets
Loss leader
Market research
Market segmentation
Market segments
Market share
Marketing mix
Mass market
Mass media
Media bias
Middle-market press
Monetary policy
Monetary Policy
Committee (MPC)
Money laundering
Money laundering officer
Moral hazard
Mortgage equity
withdrawal
Mortgage forbearance
Mortgage Market Review
(MMR)
Murabaha mortgage
Mutual organisation
Mystery shopping
National Employment
Savings Trust (NEST)
Negative real interest
rate
Nominal interest rate
Objective report
Oligopoly
Omission bias
Open-ended questions
Packaged account
Pareto principle
Payday loan companies
Payment protection
insurance (PPI)
Peer-to-peer (P2P)
lenders
PESTEL analysis
Pressure group
Price sensitivity
Primary research
Product complexity
Product differentiation
Profit margin
Promotion
Provider sustainability
Prudential regulation
Prudential Regulation
Authority (PRA)
Public relations (PR)
Public sector
Pure risk
Qualitative research
Quantitative research
Real income
Real interest rate
Real terms
Relationship marketing
Restricted financial
adviser
Retail banks
Retail ring-fencing
Sales literature
Sampling
Secondary research
Sharia law
Short-term money
markets
Social inclusion
Social sustainability
Speculative risk
Speculators
Stakeholder groups
Subjective bias
Sustainable development
Sustainable financial
product
Sustainable financial
system
Systemic risk
Systemically important
financial institutions
Tabloid press
Teaser rate
Telematics technology
Think tank
'Too big to fail’
Transactional selling
Transparency
Unexpected loss
Unique selling point
(USP)
Volatility
Wasteful competition
