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Quiz on Salesforce ADM 201 II, created by mito_zgb on 07/03/2015.

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Salesforce ADM 201 II

Question 1 of 131

1

Inline editing updates the field when

Select one of the following:

  • The field is saved/updated

  • When the record is saved/updated

  • When the return key is pressed

  • None of the above

Explanation

Question 2 of 131

1

If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.

Select one of the following:

  • True
  • False

Explanation

Question 3 of 131

1

Which of the following are not standard objects?

Select one of the following:

  • Opportunities

  • Solutions

  • Job Applicants

  • Accounts

  • Campaigns

Explanation

Question 4 of 131

1

Which of the following are part of the Service Cloud offering?

Select one or more of the following:

  • Opportunities

  • Knowledge

  • Entitlements

  • Campaigns

  • Quotes

Explanation

Question 5 of 131

1

Locale settings control how users view date formats, time formats and number formats.

Select one of the following:

  • True
  • False

Explanation

Question 6 of 131

1

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

Select one of the following:

  • True
  • False

Explanation

Question 7 of 131

1

If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 131

1

In order to enable multi-currency feature in Salesforce, you must

Select one of the following:

  • Contact Salesforce.com

  • Check the Enable Multi-currency checkbox in your Chatter profile

  • Operate your business in at least two different countries

  • You cannot enable this feature once you've implemented Salesforce.

Explanation

Question 9 of 131

1

Which feature effectively allows you to "lock" the converted amount on closed opportunities?

Select one of the following:

  • Locale

  • Company Profile

  • Multi-currency

  • Advanced Currency Management

  • None of the above

Explanation

Question 10 of 131

1

User interface settings are global settings and apply to all users of an org.

Select one of the following:

  • True
  • False

Explanation

Question 11 of 131

1

Which of the following are true about List Views?

Select one or more of the following:

  • Save list views for future use.

  • Specify which groups of users have access to the list view.

  • Print list views

  • Follow records and view related Chatter posts.

  • Export List View data to Excel

  • All of the above

Explanation

Question 12 of 131

1

A _____________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

Select one of the following:

  • Role

  • Chatter feed

  • Profile

  • Company Profile

Explanation

Question 13 of 131

1

Which of the following is not a standard Profile?

Select one or more of the following:

  • System Administrator

  • Read only

  • Marketing Director

  • Partner Portal User

  • Standard Administrator

Explanation

Question 14 of 131

1

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

Select one of the following:

  • True
  • False

Explanation

Question 15 of 131

1

Standard profile permissions cannot be edited.

Select one of the following:

  • True
  • False

Explanation

Question 16 of 131

1

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).

Select one of the following:

  • True
  • False

Explanation

Question 17 of 131

1

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

Select one of the following:

  • Delete their user record

  • De-activate their user record

  • Delete any accounts or contacts owned by that user

  • None of the above

Explanation

Question 18 of 131

1

An active user record consumes a license.

Select one of the following:

  • True
  • False

Explanation

Question 19 of 131

1

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.

Select one of the following:

  • True
  • False

Explanation

Question 20 of 131

1

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)

Select one or more of the following:

  • The Login History related list on the user's record

  • The user's profile

  • Manage Users | Login History

  • Call salesforce.com Support

Explanation

Question 21 of 131

1

What should a system administrator use to disable an application for a group of users?

Select one of the following:

  • Sharing Rules

  • Web tabs

  • Page layouts

  • Profiles

  • Roles

Explanation

Question 22 of 131

1

To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:

Select one of the following:

  • The user record

  • The user's profile record

  • Network settings

  • The role hierarchy

  • None of the above

Explanation

Question 23 of 131

1

If a user tries to login outside the IP range specified in their profile, the result will be.

Select one of the following:

  • They will be logged in as normal

  • They will have to reset their password

  • They will be prompted to activate their computer

  • They will be denied access

  • None of the above

Explanation

Question 24 of 131

1

When a user logs in the first time to Salesforce, the following takes place (check all that apply)

Select one or more of the following:

  • A cookie is placed in the their browser

  • Pop ups are automatically disabled

  • Their IP address is added to a trusted list

  • They are prompted to answer a security question

Explanation

Question 25 of 131

1

The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.

Select one of the following:

  • There is not way to do this

  • Setup | Security Controls | Network Access and specify the team's range of IP addresses

  • Add the range of IP addresses to the team's profile(s)

  • Contact salesforce.com as this feature must be enabled

Explanation

Question 26 of 131

1

Permission sets can replace the need for profiles.

Select one of the following:

  • True
  • False

Explanation

Question 27 of 131

1

Only 1 permission set can be assigned to a user.

Select one of the following:

  • True
  • False

Explanation

Question 28 of 131

1

Used to set the default levels of access for users to records they do not own.

Select one of the following:

  • Organization Wide Defaults

  • Roles Hierarchy

  • Profiles

  • Sharing Rules

  • Manual Sharing

Explanation

Question 29 of 131

1

If a user has public read-only access to records [that he/she does not own], the following are true.

Select one or more of the following:

  • The user can view the record but not edit it

  • The user can view and delete the record, but not edit it

  • The user can change the owner of the record

  • The user can search for the record

  • The user can report on the record

Explanation

Question 30 of 131

1

If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to

Select one of the following:

  • Public Read Only

  • Public Read/Write/Transfer

  • Private

  • None of the above

Explanation

Question 31 of 131

1

In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply)

Select one or more of the following:

  • Forecasting

  • Sharing rules

  • Manual Sharing

  • Teams (Account, Sales and Case)

  • Apex Triggers

Explanation

Question 32 of 131

1

Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

Select one of the following:

  • True
  • False

Explanation

Question 33 of 131

1

Public groups can be used to simplify the creation of sharing rules for Administrators

Select one of the following:

  • True
  • False

Explanation

Question 34 of 131

1

Public groups can be any combination of other public groups, users, roles and ___________.

Select one of the following:

  • Profile

  • Roles & subordinates

  • Managers

  • None of the above

Explanation

Question 35 of 131

1

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

Select one of the following:

  • Notify the product manager using opportunity update reminders

  • Use similar opportunities to show opportunities related to the product manager

  • Enable account teams and allow users to add the product manager

  • Enable sales teams and allow users to add the product manager

Explanation

Question 36 of 131

1

Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

Select one of the following:

  • True
  • False

Explanation

Question 37 of 131

1

Who can manually share records?

Select one of the following:

  • The record owner

  • The record owner's manager

  • The record owner's manager's manager

  • The system administrator

  • All of the above

  • None of the above

Explanation

Question 38 of 131

1

If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)

Select one of the following:

  • In a related list

  • In search results

  • In reports

  • In list views

  • All of the above

  • None of the above

Explanation

Question 39 of 131

1

The following can be done by a System Admin to a standard field.

Select one or more of the following:

  • Change the field label

  • Add help text

  • Add/edit values of a picklist

  • Delete the field

  • All of the above

  • None of the above

Explanation

Question 40 of 131

1

Use a ________ picklist to filter the values of one picklist based on the value of another picklist.

Select one of the following:

  • Controlling

  • Multi-select

  • Dependent

  • Independent

Explanation

Question 41 of 131

1

A checkbox can be the controlling field to a dependent picklist.

Select one of the following:

  • True
  • False

Explanation

Question 42 of 131

1

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

Select one of the following:

  • Create a multi-select picklist field that includes both manufacturers and models

  • Create a lookup field from the manufacturer object to the model object

  • Create a manufacturer field as a controlling picklist and the model as a dependent picklist

  • Create a manufacturer field as the dependent picklist and the model as the controlling picklist

Explanation

Question 43 of 131

1

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

Select one of the following:

  • True
  • False

Explanation

Question 44 of 131

1

Which of the following are true about formula fields?

Select one or more of the following:

  • They are read-only

  • They will not display on record edit pages

  • They will not display on record detail pages

  • They are not searchable

  • They will not display on reports

Explanation

Question 45 of 131

1

A cross object formula references fields from parent objects.

Select one of the following:

  • True
  • False

Explanation

Question 46 of 131

1

Page layouts are assigned to _____________

Select one of the following:

  • Users

  • Profiles

  • Roles

  • Roles & subordinates

Explanation

Question 47 of 131

1

Use ___________ to filter or segment picklist values based on the user's profile.

Select one of the following:

  • Record Types

  • User Profiles

  • Role Hierarchy

  • Business Processes

  • Field Level Security

Explanation

Question 48 of 131

1

Which of the following objects support business processes?

Select one or more of the following:

  • Cases

  • Opportunities

  • Campaigns

  • Knowledge

Explanation

Question 49 of 131

1

When creating a sales process, the System Administrator will be modifying/filtering the values of the ________ field.

Select one of the following:

  • Amount

  • Stage

  • Next Steps

  • Status

  • Close Date

Explanation

Question 50 of 131

1

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

Select one of the following:

  • A cross object formula displaying Opportunity ID on the Shipment record

  • A Master - Detail relationship on the Shipment object to the Opportunity object

  • A lookup relationship on the Opportunity object to the Shipment object

  • A lookup relationship with a lookup filter from Opportunity to Shipment

Explanation

Question 51 of 131

1

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects

Select one of the following:

  • True
  • False

Explanation

Question 52 of 131

1

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

Select one of the following:

  • True
  • False

Explanation

Question 53 of 131

1

In order to update records using the Data Loader, what field must be present in the csv file?

Select one of the following:

  • Owner

  • Salesforce ID

  • Record Owner

  • Object Name

Explanation

Question 54 of 131

1

You will need a security token to access Salesforce via (choose all that apply)

Select one or more of the following:

  • Import Wizard

  • Data Loader

  • Salesforce for Outlook

  • All of the above

Explanation

Question 55 of 131

1

The Data Loader can de-duplicate records during import

Select one of the following:

  • True
  • False

Explanation

Question 56 of 131

1

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

Select one of the following:

  • True
  • False

Explanation

Question 57 of 131

1

What should a system administrator consider before importing a set of records into Salesforce.

Select one or more of the following:

  • The import file should include a record owner for each record

  • Validation rules are not triggered when importing data using the import wizard

  • Data should be de-duplicated in the import file prior to import

  • Currency field values will default to the personal currency of the record owner

Explanation

Question 58 of 131

1

Which of the following can be used to create a back up of data from Salesforce?

Select one or more of the following:

  • Weekly Data Export

  • Data Loader

  • Import Wizard

  • Reports

  • Dashboards

Explanation

Question 59 of 131

1

Deleted records will be stored in the Recycle Bin for up to 15 days.

Select one of the following:

  • True
  • False

Explanation

Question 60 of 131

1

Which report type provides a simple list of data with no subtotals?

Select one of the following:

  • Matrix

  • Summary

  • Tabular

  • Custom

  • Standard

Explanation

Question 61 of 131

1

Use Custom Summary Formulas to create calculated summaries on numerical fields in ____________ and ________ reports.

Select one of the following:

  • Tabular and Summary

  • Custom and Standard

  • Summary and Matrix

  • Matrix and Tabular

Explanation

Question 62 of 131

1

Which statement about custom summary formulas is true?

Select one or more of the following:

  • Reports can be grouped by a custom summary formula result

  • Custom summary formulas can reference a formula field within a report

  • Custom summary formulas can reference another custom summary formula

  • Custom summary formulas can be used in a report built from a custom report type

Explanation

Question 63 of 131

1

The following are true about scheduling and emailing reports.

Select one of the following:

  • The running user determines whose data is visible on the report.

  • The running user must have access to the folder in which the report is saved

  • All email recipients must have access to the same folder

  • The report is emailed within 30 minutes of the Preferred Start Time

  • All of the above

Explanation

Question 64 of 131

1

A Dashboard is a visual representation of data from multiple reports and (choose all that apply)

Select one or more of the following:

  • Is comprised of up to 20 components

  • Displays data from standard reports

  • Has a running user to determine what data is visible

  • Displays data as of the last time the dashboard was refreshed

  • Always shows up to date data

  • Can be scheduled to be refreshed and emailed automatically

Explanation

Question 65 of 131

1

Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

Select one of the following:

  • Dashboard Component Snapshot

  • The Running User

  • Chatter Groups

  • Dashboard Component

  • Dynamic Dashboards

Explanation

Question 66 of 131

1

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

Select one of the following:

  • True
  • False

Explanation

Question 67 of 131

1

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

Select one of the following:

  • Dynamic Dashboards

  • Dashboard Filters

  • Dashboard Snapshots

  • This is not possible

Explanation

Question 68 of 131

1

The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

Select one of the following:

  • When a record is created

  • When a record is created or updated

  • When a record is created/updated and didn't previously meet the trigger criteria

  • None of the above

Explanation

Question 69 of 131

1

The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

Select one of the following:

  • Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan
    Expiration Date and use an email action to notify the assigned Support Rep

  • Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date

  • Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep

  • This cannot be done

Explanation

Question 70 of 131

1

The system administrator was testing workflow rules and needs to delete pending time- based workflow actions. How can he/she do this?

Select one of the following:

  • Delete the workflow rule

  • Deactivate the workflow rule

  • Delete the actions in the Time-based Workflow queue

  • Reset passwords for all users of the org

  • None of the above

Explanation

Question 71 of 131

1

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

Select one of the following:

  • Auto Response Rules

  • Assignment Rules

  • Web-to-Lead

  • Escalation Rules

Explanation

Question 72 of 131

1

When a Lead is converted, an Account, Contact and record are created.

Select one of the following:

  • Lead

  • Case

  • Campaign

  • Opportunity

Explanation

Question 73 of 131

1

Queues can be made up of the following

Select one or more of the following:

  • Users

  • Public Groups

  • Roles

  • Profiles

  • External Chatter Users

Explanation

Question 74 of 131

1

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

Select one of the following:

  • True
  • False

Explanation

Question 75 of 131

1

What can you edit in the UI?

Select one or more of the following:

  • Enable Chatter

  • Enable Spell Check

  • Enable Inline Editing

  • Enable Hover Details

Explanation

Question 76 of 131

1

For lead conversion what permissions must you have?

Select one or more of the following:

  • Create and edit permission for leads

  • Import Leads profile permission

  • Transfer access for leads, Accounts, Contacts, and Opportunities, Contact ?

  • Convert leads profile permission

Explanation

Question 77 of 131

1

After lead is converted, which objects are created?

Select one or more of the following:

  • Contacts

  • Accounts

  • Opportunities

Explanation

Question 78 of 131

1

Under opportunities, when a lead is converted and the Stage is changed what is directly affected?

Select one of the following:

  • Sales Quota

  • Forecast Category

  • Probability

  • Account Rating

Explanation

Question 79 of 131

1

After converting Leads to Opportunity which objects are automatically related?

Select one or more of the following:

  • Leads

  • Contacts

  • Accounts

  • Campaigns

  • Cases

  • Opportunities

Explanation

Question 80 of 131

1

Which statement about custom summary formulas in reports is true? (There are two correct answers.)

Select one or more of the following:

  • Reports can be grouped by a custom summary formula result.

  • Custom summary formulas can reference a formula field within a report.

  • Custom summary formulas can reference another custom summary formula.

  • Custom summary formulas can be used in a report built from a custom report type.

Explanation

Question 81 of 131

1

Select the order of how the rules fire off once a new record is created.
Validation rule, Assignment Rule, Workflow rule, Escalation rule.

Select one of the following:

  • Validation rule, Assignment Rule, Workflow rule, Escalation rule.

  • Validation rule, Workflow rule, Assignment Rule, Escalation rule.

Explanation

Question 82 of 131

1

What does Salesforce authenticate before allowing a user to log in through the user interface?
Choose 3

Select one or more of the following:

  • Whether the user's profile has specified business hours

  • Whether the user's profile is API enabled

  • Whether the user's profile has IP address restrictions

  • Whether the user's profile has login hou

  • Whether the organization has trusted IP addresses

Explanation

Question 83 of 131

1

The cloud scheduler has which capability? Choose 2:

Select one or more of the following:

  • The cloud scheduler can be enabled at the user profile level

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

  • A custom logo can be added to the meeting request email sent to a contact or lead.

Explanation

Question 84 of 131

1

Which statement about Community experts is true? Choose 2

Select one or more of the following:

  • Community experts can be designated for Salesforce Ideas

  • Community experts can manage Salesforce Ideas categories

  • Community experts are designated by an icon

  • Community experts can delete inappropriate community content

Explanation

Question 85 of 131

1

What is affected by changing the default locale for an Organization?

Select one of the following:

  • Date fields

  • Currency

  • Time zone

  • Language

Explanation

Question 86 of 131

1

A user is unable to sign to Salesforce. As a System Administrator what should be the first step to take?

Select one of the following:

  • Reset password

  • Check login history

  • Check trusted IP

  • Check login-IP restriction

  • Check for API permission

Explanation

Question 87 of 131

1

What can a System admin do? Select 3 options.

Select one or more of the following:

  • Assign Password to a set of user

  • Customize message for locked out user (Login attempts and lockout periods)

  • Enforce all numeric passwords

  • Reset password all at once

  • Provide "password never expires" permission

Explanation

Question 88 of 131

1

A System Administrator can (select all true):

Select one or more of the following:

  • Reset all users passwords at one time

  • Expire all user passwords

  • View users login history

  • Send a mass email to your users

  • Change email template to send customized email to all users

Explanation

Question 89 of 131

1

A System Administrator made a mistake of importing the wrong files. What tools can he use to fix the problem?

Select one or more of the following:

  • Data Loader

  • Import Wizard

  • Mass delete

  • Excel Connect

Explanation

Question 90 of 131

1

How can you keep records synchronized between SalesForce and customers financial system?

Select one of the following:

  • Excel Connect

  • External ID field

  • Data Loader

  • Something

Explanation

Question 91 of 131

1

How can a System Administrator restrict users from viewing certain fields in list views, search and reports?

Select one of the following:

  • Profile

  • Sharing Rule

  • Role Hierarchy

  • Set the Org Wide Defaults to Public

Explanation

Question 92 of 131

1

The marketing team at Universal Containers is responsible for creating new leads and distributing them to regional sales groups. How can a system administrator automate this process?

Select one of the following:

  • Create a Web-to-lead and embed it to the website

  • Create an escalation rule for Marketing Team

  • Create a Lead Assignment rule

  • Create an Account Assignment Rule

Explanation

Question 93 of 131

1

To clean up any web-generated leads that were created incorrectly, or to delete accounts and contacts with whom you no longer do business, which of the following can be used?

Select one of the following:

  • Mass transfer records

  • Mass delete records

  • Mass re-assign workflow approvals

  • Mass tag records

  • None of the above

Explanation

Question 94 of 131

1

Can you change picklist values in standard field?

Select one of the following:

  • True
  • False

Explanation

Question 95 of 131

1

Can we change the name, label of a standard field?

Select one of the following:

  • True
  • False

Explanation

Question 96 of 131

1

Which customization option is available for standard fields?Choose 3 answers.

Select one or more of the following:

  • Delete standard fields

  • Edit picklist values for standard fields

  • Change the field type of standard fields

  • Rename standard field labels in the user interface

  • Remove non-required standard fields from a page layout

Explanation

Question 97 of 131

1

When you delete a custom field, which statement is true? Select 3.

Select one or more of the following:

  • Data in the custom field must be archived before deleting

  • It stays in the recycle bin for 15 days

  • Existing values must be transferred to a new custom field

  • If it is used in a custom formula, it cannot be deleted

  • Must be removed from the Page Layout

Explanation

Question 98 of 131

1

Marketing users with the "Manage Member Button" on a Campaign record can:
Choose 2.

Select one or more of the following:

  • Import newLeads and assign with the campaign

  • Import new leads and assign with the campaign

  • Assign existing contacts with the campaign

  • Create custom report including all campaign members

Explanation

Question 99 of 131

1

If a user selects the Manage Members button on a Campaign, they will be able to select:

Select one or more of the following:

  • Add Members - Search

  • Add Members - Import

  • Edit Members - Search

  • Add member - profile

  • Update and Add members via Import File

Explanation

Question 100 of 131

1

Which statement is true regarding Chatter groups?

Select one of the following:

  • Private groups are not displayed in the Groups tab.

  • Private group posts are visible to the owner and anyone above in the role hierarchy.

  • Users with the "Manage Chatter Groups" profile permission can create groups.

  • Any Chatter user can create public or private groups.

Explanation

Question 101 of 131

1

What would track the Influence on an Opportunity related to a campaign? Choose 2

Select one or more of the following:

  • Opportunity sales process

  • Primary Campaign source field

  • Campaign influences related list

  • Campaign Hierarchy

Explanation

Question 102 of 131

1

What is true about Chatter?

Select one or more of the following:

  • System administrator must enable it

  • Chatter free license can be used outside Salesforce

  • Can be available to user without Chatter free license

  • Assign a chatter free user license to users in Salesforce

Explanation

Question 103 of 131

1

How can you share Dashboards to Groups?

Select one or more of the following:

  • Share folders to groups

  • Share folders to roles

  • Using role hierarchy

  • Use a sharing rule

Explanation

Question 104 of 131

1

Which feature does Salesforce CRM provide for restricting login access to the application? There are three correct answers.

Select one or more of the following:

  • Profile-based IP restrictions

  • Organization-wide IP restrictions

  • Profile-based login hour restrictions

  • Organization-wide login hour restrictions

Explanation

Question 105 of 131

1

What are the ways to restrict access to Salesforce.com?

Select one or more of the following:

  • Trusted IP Range (trusted IP Range)

  • Login IP Range

  • Business Hours

  • Profile Login Hours

Explanation

Question 106 of 131

1

When are data validation enforced when using Outlook?

Select one of the following:

  • When a user views a record

  • When data is sync with the server

  • When a record is saved

  • When a record is updated

Explanation

Question 107 of 131

1

Multi Language can be enabled in (2 answers)

Select one or more of the following:

  • Salesforce Content

  • Solutions tab search

  • Public Solutions

  • Self Service Portal

Explanation

Question 108 of 131

1

What is AppExchange site for? Choose 2.

Select one or more of the following:

  • To find answers for Salesforce Applications

  • Pre built custom applications

  • Standard Salesforce functionality that needs to be extended.

Explanation

Question 109 of 131

1

Which user is listed in the case history related list for case changes made for assignment and escalation rules?

Select one of the following:

  • The owner of the case when the rule was triggered

  • The default case owner specified in the assignment or escalation rule

  • The user who created the assignment or escalation rule

  • The automated case user specified in the support settings

Explanation

Question 110 of 131

1

Which dashboard component types are based on grand total of reports?

Select one of the following:

  • Metric & Chart

  • Gauge & Metric

  • Tabular & Metric

  • Tabular & Gauge

Explanation

Question 111 of 131

1

What would you use to export Accounts with attachments by the end of the week:

Select one of the following:

  • Data loader

  • Data export

  • Mass transfer

  • Something

Explanation

Question 112 of 131

1

What can do delegated administrators.Chose 2.

Select one or more of the following:

  • Create new users and profiles

  • Login as another user who granted administrator login

  • Add, remove users to roles and subroles

  • Something

Explanation

Question 113 of 131

1

What should a system administrator use to disable access to a custom application for a group of users?

Select one of the following:

  • Profiles

  • Sharing rules

  • Web Tabs

  • Page Layouts

Explanation

Question 114 of 131

1

Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?

Select one of the following:

  • Create the manufacturer field as a dependent picklist and the model as a controlling picklist

  • Create a lookup field from the manufacturer object to the model object.

  • Create the manufacturer field as a controlling picklist and the model as a dependent picklist.

  • Create a multi-select picklist field that includes both manufacturers and models.

Explanation

Question 115 of 131

1

Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?

Select one of the following:

  • Notify the product manager using opportunity update reminders.

  • Enable sales teams and allow users to add the product manager.

  • Use similar opportunities to show opportunities related to the product manager.

  • Enable account teams and allow users to add the product manager.

Explanation

Question 116 of 131

1

Which statement about custom summary formulas in reports is true? (There are two correct answers.)

Select one or more of the following:

  • Reports can be grouped by a custom summary formula result.

  • Custom summary formulas can reference a formula field within a report.

  • Custom summary formulas can reference another custom summary formula.

  • Custom summary formulas can be used in a report built from a custom report type.

Explanation

Question 117 of 131

1

The Marketing Team at Universal Containers is responsible for creating new leads and distributing them into different regional sales groups for qualification. How can system admin automate this process?

Select one of the following:

  • Create a queue for each regional group and lead assignement rule to route leads to the queues.

  • Create a default sales team for each regional group and leas assignment rule to route leads to the default sales team.

  • Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group.

  • Create a queue for marketing team and a workflow alert to notify the team each time a lead is assigned to the queue.

Explanation

Question 118 of 131

1

Which functionality is available when customizing tasks? Choose 2 answers.

Select one or more of the following:

  • Record types can be created for tasks.

  • Roll up summary fields can be created for tasks

  • Recurring tasks can be assigned to more than one user

  • Validation rules can be created for tasks.

Explanation

Question 119 of 131

1

Which record type can be updated when converting a lead? Choose 2 answers.

Select one or more of the following:

  • An existing contact record

  • An existing account record

  • An existing opportunity record

  • An existing custom object record

Explanation

Question 120 of 131

1

Which statement is true about Mobile Lite? Choose 2 answers.

Select one or more of the following:

  • It must be enabled by the administrator

  • It is available to partner portal users

  • It is available to customer portal users

  • It is available to the users without a mobile licence.

Explanation

Question 121 of 131

1

Which functionality is available when using data export service? Choose 2 answers.

Select one or more of the following:

  • Schedule a recurring export

  • Include values of the formula fields

  • Include attachments

  • Export a subset of records for a given object.

Explanation

Question 122 of 131

1

Which step must system admin take before users can use the Salesforce for Outlook client? Choose 2 answers.

Select one or more of the following:

  • Run a first time sync for each user.

  • Assign users to Outlook configurations

  • Select sync direction and default behaviour.

  • Specify a user’s Outlook configuration folders.

Explanation

Question 123 of 131

1

Sales representatives at Universal Containers perform the initial steps in the lead qualification process and sales managers complete the final qualification steps. Universal Containers’ requirements include those listed below. - Sales Managers can access all lead status values. - Sales representatives can only access the first three lead status values. - Sales representatives cannot access the final two lead status values. How can System Administrator meet these requirements?

Select one of the following:

  • Use field level security to restrict access to the lead status values.

  • Create validation rule to prevent lead conversion.

  • Create two separate lead processes and record types.

  • Create two separate lead page layouts

Explanation

Question 124 of 131

1

Which filter option is available when creating list views? Choose 2 answers.

Select one or more of the following:

  • List views can be filtered by record owner profile.

  • List views can be filtered by record ownership.

  • List views can be filtered using AND, OR and NOT filters.

  • List views can be filtered by tags.

Explanation

Question 125 of 131

1

What is required to make a user an approver in the approval process?

Select one of the following:

  • The user must be in same role as the approval submitter in the role hierarchy.

  • The user must be set up as a delegated approver.

  • The user must opt in to receive email alerts when an approval is requested.

  • The user must have read permission for the object in the approval process.

Explanation

Question 126 of 131

1

Universal Containers has set OWD settings for accounts to private. Amy is a member of a “Sales West” public group and needs access to all accounts owned by Bob, a member of “Sales East” public group. How would an administrator grant Amy access to only Bob’s accounts?

Select one of the following:

  • Add Amy to the “Seals East” public group.

  • Add Amy to the role above Bob in role hierarchy.

  • Create sharing rule between “Sales West” and “Sales East” public groups.

  • Add Amy to Bob’s default account team.

Explanation

Question 127 of 131

1

Which statement is true about public groups? Choose two answers.

Select one or more of the following:

  • Public groups allow users to delete personal accounts.

  • Public groups can be used in sharing rules.

  • Public groups can be used when manually sharing a record.

  • Public groups can be created by any user.

Explanation

Question 128 of 131

1

Universal Containers populates the Industry field on each account record. The vice president of sales would like the industry information displayed on related opportunity records and updated when the value id updated on the account record. How can system administrator meet these requirements?

Select one of the following:

  • Create a cross-object formula field on the opportunity.

  • Create an account workflow rule with an opportunity field update.

  • Create a cross-object formula field on the account.

  • Create a roll-up summary field on the opportunity.

Explanation

Question 129 of 131

1

Universal Containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving case?

Select one of the following:

  • Case teams

  • Partner roles

  • Sales teams

  • Contact roles

Explanation

Question 130 of 131

1

Which schedule type can be defined for a product? Choose 2 answers.

Select one or more of the following:

  • Forecast

  • Quantity

  • Production

  • Revenue

Explanation

Question 131 of 131

1

What is used to create a relationship between an Opportunity object and Campaign object? Choose 2 answers.

Select one or more of the following:

  • Campaign influence related list.

  • Primary campaign source field.

  • Campaign hierarchy field

  • Opportunity sales process

Explanation