Karen Mizen
Quiz by , created more than 1 year ago

Fill the gaps with the correct words to produce a formal letter of complaint. What's missing? Who could you be writing to and how would you sign off?

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Karen Mizen
Created by Karen Mizen over 4 years ago
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Faulty Phone!

Question 1 of 5

1

I am writing to a and to about the service I have received.

Drag and drop to complete the text.

    request
    refund
    complain
    poor

Explanation

Question 2 of 5

1

Four days ago, I a Banana iPhone from your online store. The product but there is a problem with the touch screen: it only works and it misreads where I am pressing so another app opens which is annoying and .

Drag and drop to complete the text.

    purchased
    arrived
    promptly
    major
    occasionally
    inconvenient

Explanation

Question 3 of 5

1

I your help line but was put on hold for forty minutes. When I was eventually put through to a Customer Care Assistant, he me that this is a common problem in the winter due to cold temperatures. I was to warm my phone on a radiator.

Drag and drop to complete the text.

    telephoned
    immediately
    informed
    instructed

Explanation

Question 4 of 5

1

The product is obviously and when I requested a refund, the assistant advised me I would have to wait for his manager to from holiday in three months' time.

Drag and drop to complete the text.

    faulty
    return

Explanation

Question 5 of 5

1

This is totally . Not only is the phone of quality but also the Customer Service provided is inadequate. I would be if you could an immediate refund. I look forward to hearing from you as soon as possible.

Drag and drop to complete the text.

    unacceptable
    insufficient
    completely
    grateful
    arrange

Explanation