null

US

Info
Ratings
Comments

Quiz by Caya Evans, created more than 1 year ago

Customer Service Quiz on Customer Call Quiz, created by Caya Evans on 05/03/2020.

Pinned to

0

0

0

No tags specified

customer service

	Created by Caya Evans over 4 years ago

Close

21164755

quiz

2020-03-05T16:31:33Z

Customer Call Quiz

Customer Call Quiz

This is a timed quiz.

You have 15 minutes to complete the 5 questions in this quiz.

Begin Quiz

Question 1 of 5

1

You should always pick up the phone on the first ring.

Select one of the following:

True
False

Explanation

Question 2 of 5

1

You should answer the phone and say....

Select one or more of the following:

"Good morning, Edward J Rice, my name is ____, what's up?"
"Good morning, Edward J Rice Company this is _____, how may I help you

Explanation

Question 3 of 5

1

You should NEVER fill out a yellow sheet for phone calls

Select one of the following:

True
False

Explanation

Question 4 of 5

1

When answering the phone you should have what already pulled up?

Select one of the following:

Quantum
Quantum and yellow sheet in hand

Explanation

Question 5 of 5

1

After filling out your yellow call sheet you should set it aside and continuing what you are doing.

Select one of the following:

True
False

Explanation

To go back and change any of your answers, use the progress bar above or
jump back to the previous question.

End of quiz. Calculating your score...

As this is a preview, your results will not be submitted at this time.

Restart Preview

[]

21164755

quiz

2020-03-05T16:31:33Z

You need to log in to complete this action!

Register for Free