Sarah Mimnaugh
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1. SHRM - Leadership (Leadership & Navigation) Quiz on Influencing Quiz, created by Sarah Mimnaugh on 16/07/2019.

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Sarah Mimnaugh
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Influencing Quiz

Question 1 of 6

1

Executives at a company have identified the need to promote diversity and develop a global mindset within the organization. According to Goleman, what leadership ability would be compliment this initiative?

Select one of the following:

  • Effective Communication

  • Adaptability to change

  • Emotional Intelligence

  • High Intellectual Capability

Explanation

Question 2 of 6

1

What action would be most important in building trust with a colleague?

Select one of the following:

  • Developing one’s professional expertise

  • Clarifying roles and authority

  • Socializing outside work more frequently

  • Acting consistently in line with shared values

Explanation

Question 3 of 6

1

Which HR manager is demonstrating emotional intelligence?

Select one of the following:

  • One who finds ways to steer conversations toward the current objectives

  • One who sees herself getting angry and tells the person she is taking a time out

  • One who forms connections if there appears to be a direct benefit to do so

  • One who listens with an ear for what could convince another person to develop shared values

Explanation

Question 4 of 6

1

Over the past 12 months, a global hotel franchise has been experiencing steady, significant growth and needs to hire many more employees at all levels. The executive leadership team asks the HR department to transition into a strategic business partner role to ensure the franchise can meet current and future demands. However, some senior managers within the franchise believe HR should only focus on administration of traditional HR activities such as recruiting, payroll and benefits, and the senior managers refuse to include HR in business conversations. As a result, many HR staff have adopted a strict policy-enforcement role which has only made it more difficult for the HR department to make the transition. An HR manager is tasked with identifying ways to expand the role of the HR function within the organization and aligning it with business strategy. The HR manager is also charged with presenting an HR transformation plan to the executive leadership team.

Which action should the HR manager take to identify opportunities for the HR department to expand its role within the company?

Select one of the following:

  • Submit a proposal to the executive leadership team to increase the total HR budget

  • Invite senior managers to participate in a team-building exercise with HR staff members

  • Meet with senior managers to discuss ways the HR department can improve its services

  • Hire an outside consultant to review and suggest improvements to HR services

Explanation

Question 5 of 6

1

Over the past 12 months, a global hotel franchise has been experiencing steady, significant growth and needs to hire many more employees at all levels. The executive leadership team asks the HR department to transition into a strategic business partner role to ensure the franchise can meet current and future demands. However, some senior managers within the franchise believe HR should only focus on administration of traditional HR activities such as recruiting, payroll and benefits, and the senior managers refuse to include HR in business conversations. As a result, many HR staff have adopted a strict policy-enforcement role which has only made it more difficult for the HR department to make the transition. An HR manager is tasked with identifying ways to expand the role of the HR function within the organization and aligning it with business strategy. The HR manager is also charged with presenting an HR transformation plan to the executive leadership team.

Which action should the HR manager take to align the HR departments function with the organization's strategy?

Select one of the following:

  • Recommend to executive leadership to invite HR staff to strategic planning meetings

  • Create a vision statement for the HR department that uses keywords from the franchises vision statement

  • Review and revise existing HR products to ensure they use industry-specific terminology

  • Redesign the HR departments performance management system to base

Explanation

Question 6 of 6

1

Over the past 12 months, a global hotel franchise has been experiencing steady, significant growth and needs to hire many more employees at all levels. The executive leadership team asks the HR department to transition into a strategic business partner role to ensure the franchise can meet current and future demands. However, some senior managers within the franchise believe HR should only focus on administration of traditional HR activities such as recruiting, payroll and benefits, and the senior managers refuse to include HR in business conversations. As a result, many HR staff have adopted a strict policy-enforcement role which has only made it more difficult for the HR department to make the transition. An HR manager is tasked with identifying ways to expand the role of the HR function within the organization and aligning it with business strategy. The HR manager is also charged with presenting an HR transformation plan to the executive leadership team.

What approach should the HR manager use to evaluate the success of the HR transformation plan?

Select one of the following:

  • Estimate the cost savings associated with reduced HR involvement in transactional HR activities

  • Measure trends in HR department employee absenteeism before and after the transformation

  • Assess the extent of change in key HR performance metrics over time

  • Administer an engagement survey to all HR department employees

Explanation

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