Final

Question 1 of 360

1

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Select one of the following:

Decision making and responsibility structure are shared
Decisions are made according to the decision-making authority assigned each position in the hierarchy
Emphasis is on structure and the status quo
Procedures and processes are highly valued

Explanation

Question 2 of 360

1

A system’s tendency to move from a more simplified to a more complex existence is called:

Select one of the following:

Differentiation
Equifinality
Entropy
Homeostasis

Explanation

Question 3 of 360

1

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

Select one of the following:

Reward
Expert
Legitimate
Coercive
Referent

Explanation

Question 4 of 360

1

_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

Select one of the following:

Immigrants
Migrants
Refugees

Explanation

Question 5 of 360

1

Goal _____ occurs when an organization moves in different directions from its original purpose.

Select one of the following:

Displacement
Deposition
Demolition
Dissolution

Explanation

Question 6 of 360

1

_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

Select one of the following:

Diversity
Human rights
Economic justice
Karma

Explanation

Question 7 of 360

1

____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.

Select one of the following:

Postmodern
Radical
Liberal
Socialist

Explanation

Question 8 of 360

1

_____ power is that held as a result of other group members’ respect and high esteem.

Select one of the following:

Referent
Reward
Expert
Legitimate
Coercive

Explanation

Question 9 of 360

1

The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.

Select one of the following:

Advocate
Broker
Case manager
Facilitator

Explanation

Question 10 of 360

1

Factors working against client empowerment on a macro level include:

Select one of the following:

Expectations of funding sources
Administrative leadership and support
An enhanced collaborative approach
Staff development

Explanation

Question 11 of 360

1

A probation and parole department is an example of a(n) ______ organization.

Select one of the following:

Centralized
Decentralized
Equatorial
Calefactory

Explanation

Question 12 of 360

1

______ is when the external environment provides an agency with the authorization to perform its function.

Select one of the following:

Legitimation
Appropriation
Sanction
Adjudication

Explanation

Question 13 of 360

1

n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.

Select one of the following:

Zealot
Conserver
Advocate
Statesperson
Climber

Explanation

Question 14 of 360

1

When identifying problems to address during the assessment of organizational change potential, it is important to:

Select one of the following:

Define and prioritize problems
Translate problems into needs
Determine what need(s) you will address
All of the above
None of the above

Explanation

Question 15 of 360

1

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

Select one of the following:

Seriously straining work relationships
Decreasing your potential for upward mobility
Losing your job
All of the above
a and c only

Explanation

Question 16 of 360

1

Problematic agency policies may involve:

Select one of the following:

Reinforcing goal displacement
Requiring undue paperwork on the part of clients
Workload requirements
All of the above
None of the above

Explanation

Question 17 of 360

1

Step 7 of the PREPARE process is:

Select one of the following:

Estimate the administrative support you will receive from your agency
Establish a definite plan of action to pursue macro change
Evaluate the potential success of a macro change process

Explanation

Question 18 of 360

1

The following characterize(s) projects:

Select one of the following:

They are undertaken under long periods of time, usually three years or more
They are temporary
They are very specific regarding what client population they will serve and what final objectives they will pursue
a and c only
b and c only

Explanation

Question 19 of 360

1

When evaluating the potential success of a macro change process, the negative aspects include:

Select one of the following:

Your own weaknesses
Potential resistance
Financial costs
All of the above
b and c only

Explanation

Question 20 of 360

1

A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):

Select one of the following:

Project
Program
Organizational goal
Policy change

Explanation

Question 21 of 360

1

Step 6 in the PREPARE process is:

Select one of the following:

Review professional and personal risk
Relate findings to agency administrators
Provide a rationale for the proposed macro change

Explanation

Question 22 of 360

1

What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?

Select one of the following:

Two
Three
Four
Five

Explanation

Question 23 of 360

1

People of influence who might help in a macro change include:

Select one of the following:

Individuals in the organization
Groups in the organization
Individuals and groups in the community
All of the above
a and b only

Explanation

Question 24 of 360

1

A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):

Select one of the following:

Force field analysis
Unofficial correctional process
Resource resuscitation plan
Resource reallocation demonstration project

Explanation

Question 25 of 360

1

Step 3 in the PREPARE process is:

Select one of the following:

Establish primary goals
Estimate your risks
Eliminate enemies
Educate potential advocates

Explanation

Question 26 of 360

1

Substep 3 of Step 1 in PREPARE is:

Select one of the following:

Translate problems into needs
Determine which need or needs you will address
Decide to seriously evaluate the potential for macro level intervention
Define and prioritize problems

Explanation

Question 27 of 360

1

When evaluating the potential success of a macro change process, the positive aspects include:

Select one of the following:

Positive organizational and other macro variables
Your own strengths
Potential resistance
All of the above
a and b only

Explanation

Question 28 of 360

1

All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:

Select one of the following:

Will I strain interpersonal relationships at work?
Who gets the benefits and who pays the costs?
Will the results be worth the effort?
Might alternative solutions produce more benefits at lower cost?

Explanation

Question 29 of 360

1

Step 2 in the assessment of organizational change potential using PREPARE is:

Select one of the following:

Review your macro and personal reality
Read all available documentation
Refer any problems you can to other resources
Reallocate resources

Explanation

Question 30 of 360

1

Which of the following statements is accurate regarding macro practice:

Select one of the following:

Your own strengths and weaknesses may act against a successful change effort
Your own mannerisms will work against you more so than in micro practice
Your own characteristics are more important in mezzo practice than in macro practice
Your weaknesses are of more importance in macro practice than are your strengths

Explanation

Question 31 of 360

1

In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

Select one of the following:

Resources and funding
Constraining regulations or laws
External political climate
All of the above
a and b only

Explanation

Question 32 of 360

1

According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):

Select one of the following:

Innovation
Organizational policy
Initial program
Informal agency policy

Explanation

Question 33 of 360

1

Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:

Select one of the following:

Change agent
Action system
Action plan
Innovator

Explanation

Question 34 of 360

1

An administrator with a leadership style of the _____ tends to closely control subordinates to ensure nobody else is seen as a rising star.

Select one of the following:

Advocate
Climber
Zealot
Statesperson
Conserver

Explanation

Question 35 of 360

1

The following is (are) true about agency policies:

Select one of the following:

They dictate what should and should not be done within the agency setting
They are always formal in that they are written down and clearly specified often in a policy manual
They provide both internal operation and provision of services to clients
All of the above
a and c only

Explanation

Question 36 of 360

1

An administrator with a leadership style of the _____ is a person who has exceptionally high commitment to the goals of the organization or unit of which she or he is a member, or to a client population serviced by the agency

Select one of the following:

Advocate
Climber
Zealot
Statesperson
Conserver

Explanation

Question 37 of 360

1

The ______ is the detailed blueprint for how to go about achieving the desired macro change.

Select one of the following:

Action plan
Action system
Innovation proposal
Change agent

Explanation

Question 38 of 360

1

Software packages that allow us to maintain various kinds of financial or numerical information are called:

Select one of the following:

Managed retrieval system
Database software
Spreadsheets
PowerPoint

Explanation

Question 39 of 360

1

Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:

Select one of the following:

Integrated
Sophisticated
IBM-Compatible
Disk Operating Systems

Explanation

Question 40 of 360

1

All of the following are possible sources of funding for an agency except:

Select one of the following:

Individual donors
Benefits
Membership dues
Management systems

Explanation

Question 41 of 360

1

A budget which depicts costs of a project broken down into two categories—drug education program and drug treatment program—is most likely not a:

Select one of the following:

Line-item budget
Functional budget
Program budget

Explanation

Question 42 of 360

1

Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:

Select one of the following:

Benefit
Public charity
Corporate Sponsor

Explanation

Question 43 of 360

1

_____ allows us to maintain extensive records and retrieve that data quickly.

Select one of the following:

PowerPoint
Spreadsheets
Database software
Managed retrieval system

Explanation

Question 44 of 360

1

The ability to send out newsletters and brochures for the agency is enhanced if ______ software is available.

Select one of the following:

Desktop publishing
Networked
Spreadsheet
Database

Explanation

Question 45 of 360

1

Which of the following represents a potential way the media can help an agency:

Select one of the following:

Make the public aware of the agency
Publicize fundraising efforts
Publicize agency and management shortcomings
a and b

Explanation

Question 46 of 360

1

A brief summary found at the beginning of a grant proposal is referred to as a(n):

Select one of the following:

Abstract
Table of contents
Budget summary
All of the above

Explanation

Question 47 of 360

1

_____ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.Outcome statistics

Select one of the following:

Outcome statistics
Procedure studies
Process evaluations
Program evaluations

Explanation

Question 48 of 360

1

The process whereby public agencies contract many or most of their services to nonprofit agencies is called:

Select one of the following:

Privatization of services
Passing the buck
Downsizing
Technical assistance

Explanation

Question 49 of 360

1

Agencies wishing to provide grant money for specific projects will usually issue a (an):

Select one of the following:

RFP
prospectus
PFR
RDA

Explanation

Question 50 of 360

1

The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:

Select one of the following:

Equality funding
Soft match
Cost sharing
Institutional cooperation

Explanation

Question 51 of 360

1

The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:

Select one of the following:

www.socialworkcafe.net
www.geocities.net
www.spincity.com
www.socialworkdeli.com

Explanation

Question 52 of 360

1

A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:

Select one of the following:

Certifications of compliance
Institutional adherence
Human rights directive
Constitutional endorsements

Explanation

Question 53 of 360

1

____ is an example of a foundation grant.

Select one of the following:

Carnegie
National Institute on Aging
National Association of Social Workers

Explanation

Question 54 of 360

1

An example of a government grant is:

Select one of the following:

National Institute on Aging
Carnegie
National Association of Social Workers

Explanation

Question 55 of 360

1

Agency systems for gathering, analyzing, and evaluating data are referred to as:

Select one of the following:

Management information systems
Data systems
Macro systems
Management server systems

Explanation

Question 56 of 360

1

A meeting where grantors provide more information to interested parties is called a:

Select one of the following:

Bidder’s conference
Request for proposal
Prospector convention

Explanation

Question 57 of 360

1

Unusual or questionable costs should be fully described in the _____ of a grant proposal.

Select one of the following:

Budget narrative
Abstract or summary
Budget
Certification of compliance

Explanation

Question 58 of 360

1

Which of the following is not a general guideline for working with the media:

Select one of the following:

Single out a specific media representative
Recognize that the media make mistakes
Learn media time schedules
All are general guidelines to follow

Explanation

Question 59 of 360

1

News releases for the print media should:

Select one of the following:

Not be handwritten
Provide a telephone number for further information
Include a release date
All of the above

Explanation

Question 60 of 360

1

A _____ information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.

Select one of the following:

Demographic
Management
Community
Geographic

Explanation

Question 61 of 360

1

Short passages or statements that convey memorable ideas or information are often called:

Select one of the following:

Sound bytes
Candid statements
Media interviews
Focused interviews

Explanation

Question 62 of 360

1

_____ proposals involve studying a particular problem or testing a specific intervention approach.

Select one of the following:

Research
Program
Technical assistance
Planning

Explanation

Question 63 of 360

1

An example of a business and/or corporate grant is:

Select one of the following:

National Association of Social Workers
Carnegie
National Institute on Aging

Explanation

Question 64 of 360

1

_____ proposals provide for specialized help, allowing organizations or individuals to carry out a program.

Select one of the following:

Technical assistance
Program
Research
Planning

Explanation

Question 65 of 360

1

The ______ role involves giving information and teaching skills to other systems.

Select one of the following:

Educator
Mediator
Enabler
Facilitator
Mobilizer

Explanation

Question 66 of 360

1

The PREPARE process leads you through _____ in macro practice.

Select one of the following:

Assessment and planning
Implementation and evaluation
Planning and implementation
Assessment and evaluation

Explanation

Question 67 of 360

1

Historically, casework involved:

Select one of the following:

Working primarily on a direct level with individual clients and their families
Working with organizations and communities
Organizing and running a wide variety of groups

Explanation

Question 68 of 360

1

The system that social workers must modify or influence in order to accomplish their goals is the ______ system.

Select one of the following:

Target
Change agent
Action
Macro client

Explanation

Question 69 of 360

1

A(n) ______ is an intermediary who acts to settle disputes and/or resolve disagreements.

Select one of the following:

Negotiator
Analyst/evaluator
Broker
Facilitator
Initiator

Explanation

Question 70 of 360

1

The professional role that provides support, encouragement, and suggestions to members of a macro client system so that the system may proceed more easily and successfully in completing tasks or solving problems is the ______ role.

Select one of the following:

Enabler
Mediator
Educator
Facilitator
Mobilizer

Explanation

Question 71 of 360

1

The ______ role involves linking any size system with community resources and services.

Select one of the following:

Broker
Manager
Integrator/coordinator
Analyst/evaluator

Explanation

Question 72 of 360

1

Traditional social casework developed from the ______ approach.

Select one of the following:

Charity Organization Society
Settlement house
Public welfare

Explanation

Question 73 of 360

1

The individual who initiates the macro change process is the ______ system.

Select one of the following:

Change agent
Target
Action
Macro client

Explanation

Question 74 of 360

1

Critical thinking in social work practice involves:

Select one of the following:

A predisposition to question conclusions that concern client care and welfare
Believing what is published
Recognizing what information is missing
b and c only
a and c only

Explanation

Question 75 of 360

1

The first step in the planned change process is:

Select one of the following:

Engagement
Planning
Assessment
Evaluation

Explanation

Question 76 of 360

1

The final step in the defined planned change process is:

Select one of the following:

Follow-up
Evaluation
Termination
Review progress

Explanation

Question 77 of 360

1

_____ is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship.

Select one of the following:

Resiliency
Recovery
Strength training
Protection

Explanation

Question 78 of 360

1

Which of the following is considered a traditional model of community organization:

Select one of the following:

Locality development
Community capacity development
Planning and policy practice
Social advocacy

Explanation

Question 79 of 360

1

The social work knowledge base includes content on the following:

Select one of the following:

Research-informed practice
Human diversity
Management of ethical dilemmas
a and b only

Explanation

Question 80 of 360

1

_____ concerns the distribution of resources in a fair and equitable manner.

Select one of the following:

Economic justice
Political ideology
Cultural justice
Monetary rights

Explanation

Question 81 of 360

1

The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is entitled:

Select one of the following:

Organizational structure
Agency culture
Agency hierarchy
Organizational channels

Explanation

Question 82 of 360

1

_____ is the act of representing, championing, or defending the rights of others.

Select one of the following:

Advocacy
Brokering
Networking
Orientation

Explanation

Question 83 of 360

1

The ______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.

Select one of the following:

Manager
Integrator/coordinator
Analyst/evaluator
Broker

Explanation

Question 84 of 360

1

All of the following are core values of the National Association of Social Workers Code of Ethics except:

Select one of the following:

Intuition
Competence
Social justice
Dignity and worth of the person
Service

Explanation

Question 85 of 360

1

_____ means assigning responsibility or authority to others.

Select one of the following:

Delegation
Supervision
Shirking
Consultation

Explanation

Question 86 of 360

1

_____ involves briefly covering the main points of a discussion or series of communications

Select one of the following:

Summarization
Paraphrasing
Interpretation
Reflective responding

Explanation

Question 87 of 360

1

______ refers to not only being in tune with how the other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

Select one of the following:

Empathy
Warmth
Genuineness
Informality

Explanation

Question 88 of 360

1

The following is (are) among your assertive rights:

Select one of the following:

You have the right not to be liked by everybody
You have the right to be wrong
You have the right to ask for information when you need it
b and c only
All of the above

Explanation

Question 89 of 360

1

The personal zone of personal space ranges from:

Select one of the following:

About eighteen inches to approximately four feet
Skin contact to about eighteen inches
About four to twelve feet
About twelve feet to twenty feet

Explanation

Question 90 of 360

1

The first step in conflict resolution is:

Select one of the following:

The confrontation
Emphasizing the importance of communication
Establishing common ground
Evaluating both your and your opponent’s motivation in addressing the conflict
Emphasizing your willingness to cooperate

Explanation

Question 91 of 360

1

The following is (are) true about summarization:

Select one of the following:

It can be done periodically throughout a discussion
It can be used to bring a discussion to a close
It is future versus past oriented
All of the above
a and b only

Explanation

Question 92 of 360

1

All of the following are positive aspects of conflict except:

Select one of the following:

Conflict takes a lot of energy
Conflict can cause daily routines to become more exciting
Conflict can be fun when it is not taken too seriously
Conflict can facilitate the development and depth of relationships

Explanation

Question 93 of 360

1

When working with people with mobility disabilities:

Select one of the following:

Focus on the person, not the disability
You should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills
Be sure to stand as often as possible so you will be ready to lend assistance when needed
Always provide assistance, even when it is not asked for by the client

Explanation

Question 94 of 360

1

______ means translating into words what you think the other person is feeling.

Select one of the following:

Reflective responding
Providing information
Eliciting information
Clarification

Explanation

Question 95 of 360

1

______ means seeking meaning beyond that of clarification.

Select one of the following:

Interpretation
Simple encouragement
Reflective responding
Rephrasing

Explanation

Question 96 of 360

1

Contact with other people in a macro context most likely should occur in:

Select one of the following:

The closer half of the social zone
The outer half of the personal zone
The outer half of the intimate zone
The closer half of the public zone

Explanation

Question 97 of 360

1

______ is used when there is a question about what another person means.

Select one of the following:

Clarification
Summarization
Rephrasing
Interpretation

Explanation

Question 98 of 360

1

The following is (are) true about direct eye contact:

Select one of the following:

It is essentially the same as continuous eye contact
It establishes a rapport between you and the other person
It conveys that you are attending to what the other is saying
All of the above
b and c only

Explanation

Question 99 of 360

1

Barriers to communication can exist in:

Select one of the following:

The sender’s intent
The receiver’s impact
The external environment
All of the above
a and c only

Explanation

Question 100 of 360

1

The following is true about conveying warmth to another person:

Select one of the following:

It can be communicated both verbally and nonverbally
Behaviors involved can be defined, practiced, and learned
It promotes a sense of comfort and well-being to that other person
All of the above
Both a and c only

Explanation

Question 101 of 360

1

The following is (are) suggestions for using supervision effectively:

Select one of the following:

Never plan your supervisory agenda ahead of time; let your supervisor assume full responsibility
Demonstrate a liking for your work
Give your supervisor feedback
All of the above
b and c only

Explanation

Question 102 of 360

1

In conflict resolution it is important to:

Select one of the following:

Emphasize your willingness to cooperate
Empathize with your opponent’s perspective
Evaluate only your opponent’s motivation to address the conflict, because you already know your own motivation
a and b only

Explanation

Question 103 of 360

1

The following is (are) problems that you may have with supervisors:

Select one of the following:

They may take credit for your work
They may be incompetent
They may be unable to deal with conflict
All of the above
a and c only

Explanation

Question 104 of 360

1

The game that supervisors and supervisees play when a supervisor feels uncomfortable holding a “superior” position over workers is called:

Select one of the following:

Good buddies don’t evaluate
Poor, helpless little old me
Of course, I know much more than you do
Information is power

Explanation

Question 105 of 360

1

The text noted that _____ describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.

Select one of the following:

Malcolm X
Martin Luther King, Jr.
Cesar Chavez
Jesse Jackson

Explanation

Question 106 of 360

1

A meeting should be ended under each of the following circumstances except:

Select one of the following:

The participants don’t like each other
More facts are required to resolve an issue
The meeting needs the input of people who could not be present
Future events may change drastically what the group decides

Explanation

Question 107 of 360

1

Which of the following is not a characteristic of effective teams:

Select one of the following:

Competitive environment
Clear goals
Commitment of all members
Membership tied to goals

Explanation

Question 108 of 360

1

A(n) _____ team is brought in to come up with a variety of possible products or ideas and who will need the autonomy to consider alternatives.

Select one of the following:

Creative
Tactical
Problem-solving
Interdisciplinary

Explanation

Question 109 of 360

1

Parents Anonymous and Alcoholics Anonymous are examples of:

Select one of the following:

Mutual aid networks
Formal resource systems
Nominal groups
Nonfunctional role groups

Explanation

Question 110 of 360

1

Which of the following is not a potential source of trouble affecting networks:

Select one of the following:

Social workers according informal networks high status
Failure of social workers to value informal networks
Negative relationships among network members
Failure to share information among different networks

Explanation

Question 111 of 360

1

Misattributed conflict occurs in which of the following situations:

Select one of the following:

When an honest mistake has been made
When conflict is created in order to gain support from one group against another
When the interests of two groups are different
All of the above

Explanation

Question 112 of 360

1

Regarding use of self as a leadership skill:

Select one of the following:

Purposefulness is the capacity to engage in goal-seeking behaviors
Purposefulness is usually random in nature
When using self-disclosure, you should not admit vulnerability
You need to be aware of your own ideas and always stick to them

Explanation

Question 113 of 360

1

Helpful techniques for making meetings more effective include:

Select one of the following:

Clarifying the purpose and objectives of the meeting
Selecting those who will participate
Selecting a time and place for the meeting
Preparing an agenda
All of the above

Explanation

Question 114 of 360

1

Which is the correct way to place a motion on the floor for discussion:

Select one of the following:

I move we authorize the President to negotiate an agreement with the Director of the Unicap agency
I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency
I move we let the President work things out
I motion we let the President work things out

Explanation

Question 115 of 360

1

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of:

Select one of the following:

Group think
Territoriality
Support groups
Informal networks

Explanation

Question 116 of 360

1

A collaborative climate in a team can be threatened by all of the following except:

Select one of the following:

Consistent behavioral expectations
Blurred roles
Territoriality
Extremely rigid roles

Explanation

Question 117 of 360

1

Use of self was discussed in the text as involving all of the following skills except:

Select one of the following:

Self-consciousness
Purposefulness
Self-disclosure
Self-awareness

Explanation

Question 118 of 360

1

Networks may be classified upon which of the following bases:

Select one of the following:

Type of relationship among members
Degree of intimacy shared by members
Difficulty level of help needed
Size
All of the above

Explanation

Question 119 of 360

1

Which category of motions have the highest priority:

Select one of the following:

Privileged motions
Incidental motions
Subsidiary motions
Main motions

Explanation

Question 120 of 360

1

Skills needed to be effective as a leader include:

Select one of the following:

Aggressiveness
Communication skills
Understanding the media
b and c only
a and c only

Explanation

Question 121 of 360

1

Conflict may occur in which of the following situations:

Select one of the following:

Between persons representing the interests of others
Between two or more groups
Between two or more people who disagree about how to do something
All of the above
None of the above

Explanation

Question 122 of 360

1

All of the following are acceptable roles for social workers involved with self-help groups except:

Select one of the following:

Controlling the group members
Training members as leaders
Providing referrals to the group
Accepting referrals from the group

Explanation

Question 123 of 360

1

Which motion would be appropriate when the group has begun discussing an item not on the agenda:

Select one of the following:

Point of order
Point of information
Motion to adjourn
Motion to recess

Explanation

Question 124 of 360

1

Conflict management by _____ occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.

Select one of the following:

Negotiated agreement
Exercise of authority/power
Emergent agreement
Coactive disputation

Explanation

Question 125 of 360

1

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say “Point of _____.”

Select one of the following:

Information
Order
Seriatim
Plurality

Explanation

Question 126 of 360

1

The minimum number or proportion of members needed to legally transact business is a:

Select one of the following:

Quorum
Filibuster
Point of order
Seriatim
Proxy

Explanation

Question 127 of 360

1

Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is entitled a:

Select one of the following:

Filibuster
Point of order
Seriatim
Quorum
Proxy

Explanation

Question 128 of 360

1

Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence. The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ________ conflict.

Select one of the following:

Illusionary
Expressive
Data
Interest/commitment
Structural

Explanation

Question 129 of 360

1

Considering a document such as a set of bylaws one section at a time is called:

Select one of the following:

Seriatim
Nauseam
Filibuster
Sectional

Explanation

Question 130 of 360

1

All of the following are primary concepts that characterize the learning organization except:

Select one of the following:

Emphasis on the process of service provision
Nurturance of the development of new ideas
Open information is promoted
The use of teams is encouraged

Explanation

Question 131 of 360

1

Employees who work for _____ -type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers.

Select one of the following:

Y
Z
W
V

Explanation

Question 132 of 360

1

In systems theories, _____ refers to the fact that there are many different means to the same end.

Select one of the following:

Equifinality
Boundary
Relationship
Homeostasis

Explanation

Question 133 of 360

1

The leading peer reviewed journal in the field of macro practice is the:

Select one of the following:

Journal of Community Practice
Community Action
Macro Practice Newsletter
Global Policy Journal

Explanation

Question 134 of 360

1

_____ managers view employees as incapable of much growth.

Select one of the following:

Theory X
Systems
Theory Y
Theory w

Explanation

Question 135 of 360

1

_____ objectives are designed to provide a tangible outcome to benefit a target population.

Select one of the following:

Product
Service
Operational
Impact

Explanation

Question 136 of 360

1

Organizational ______ is the set of key values, beliefs, understandings, and norms that members of an organization share.

Select one of the following:

Culture
Credo
Principle
Conviction

Explanation

Question 137 of 360

1

Classical management theories emphasize:

Select one of the following:

That specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well
The role of the informal psychosocial components of organizational functioning
That organizational leaders should strive to enhance their workers’ morale
All of the above
a and c only

Explanation

Question 138 of 360

1

Power that is attained because of one’s position and vested authority is called _____ power.

Select one of the following:

Legitimate
Reward
Expert
Coercive
Referent

Explanation

Question 139 of 360

1

The administrative theory of management includes all of the following basic principles except:

Select one of the following:

Empowerment
Centralization
Delegation of authority
Unity of command
Unity of direction

Explanation

Question 140 of 360

1

_____ identify the organization’s basic reason for existence.

Select one of the following:

Mission statements
Operative goals
Gradient initiatives
Official goals

Explanation

Question 141 of 360

1

_____ is a “sin of service” defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.

Select one of the following:

Robotism
Rule Book
Condescension
Runaround

Explanation

Question 142 of 360

1

Power based on established authority or expertise in a particular domain is entitled _____ power.

Select one of the following:

Expert
Reward
Legitimate
Coercive
Referent

Explanation

Question 143 of 360

1

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Select one of the following:

Decision making and responsibility structure are shared
Decisions are made according to the decision-making authority assigned each position in the hierarchy
Emphasis is on structure and the status quo
Procedures and processes are highly valued

Explanation

Question 144 of 360

1

A system’s tendency to move from a more simplified to a more complex existence is called:

Select one of the following:

Differentiation
Equifinality
Entropy
Homeostasis

Explanation

Question 145 of 360

1

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

Select one of the following:

Reward
Expert
Legitimate
Coercive
Referent

Explanation

Question 146 of 360

1

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

Select one of the following:

Will the change result in clear and measurable goals, objectives, and action steps?
Will the change result in improved service delivery and resources to clients?
Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Explanation

Question 147 of 360

1

The case example involving Spiro and Farica focused on:

Select one of the following:

Increasing or reallocating agency personnel
Changing agency goals
Changing how clients’ problems were assessed
Changing agency record-keeping procedures

Explanation

Question 148 of 360

1

Strategies to pursue when pressuring for macro change include all of the following except:

Select one of the following:

Suggesting to decision-makers that a committee be formed to discuss and consider the proposed plan
Circulating a petition to gain collective support and submitting it to administration for consideration
Going to the newspapers, television, and radio with information that will bring agency problems to public attention

Explanation

Question 149 of 360

1

“Henrietta will meet with the volunteer coordinator to explain the painting project” is considered a(n):

Select one of the following:

Action step
Goal
Objective

Explanation

Question 150 of 360

1

The following is (are) true about organizational goals:

Select one of the following:

Sometimes formal goals reflect an agency’s real goals and sometimes they do not
Informal agency goals can replace formally stated goals
Agency goals never become too complex or numerous to be accomplished realistically
All of the above
a and b only

Explanation

Question 151 of 360

1

The ______ system includes those people who agree and are committed to work together in order to attain the proposed macro change.

Select one of the following:

Action
Agency
Target
Macro client

Explanation

Question 152 of 360

1

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

Select one of the following:

Role determination
Articulation of the formulated plan
Practicing a role play of the meeting
All of the above
a and b only

Explanation

Question 153 of 360

1

"Improving conditions in a unit at a residential treatment center” is considered a(n):

Select one of the following:

Goal
Action step
Objective

Explanation

Question 154 of 360

1

The third step in the IMAGINE process is:

Select one of the following:

Identify assets
Assess macro variables
Assimilate support
Assist administrators in implementation

Explanation

Question 155 of 360

1

The process for organizational change discussed in the text is called:

Select one of the following:

IMAGINE
HELPMATE
WORKFOR
IMPROVO

Explanation

Question 156 of 360

1

The second step in the IMAGINE process is:

Select one of the following:

Muster support and formulate an action system
Make plans to gain support
Master the necessary skills
Manipulate the macro situation

Explanation

Question 157 of 360

1

Examples of agency policies on practice procedures include

Select one of the following:

Rules governing intervention approaches
Record-keeping methods
Staff evaluation criteria
All of the above
None of the above

Explanation

Question 158 of 360

1

When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

Select one of the following:

First
Second
Third
Fourth

Explanation

Question 159 of 360

1

The following is (are) true about the macro client system:

Select one of the following:

It includes those people who will ultimately benefit from the change process
It usually involves some particular client population with similar characteristics that receives similar agency services
It is made up of only one individual client system
All of the above
a and b only

Explanation

Question 160 of 360

1

Regarding communication within organizations, which of the following is most accurate:

Select one of the following:

Paper-based interoffice memos are currently the chief form of internal communication within organizations
E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures
E-mail has become an acceptable substitute for face-to-face conversations
E-mail is inappropriate for sensitive, confidential, or lengthy documents

Explanation

Question 161 of 360

1

The individual who initiates the macro change process is:

Select one of the following:

The change agent
The target system
The macro client system
The service provision system

Explanation

Question 162 of 360

1

The following factors differentiate macro generalist practice from micro and mezzo practice:

Select one of the following:

Macro practice never seeks change to help individual clients
The change process involves many more people and systems than problem-solving with individual clients or groups of clients
A major part of macro generalist practice involves mustering support from colleagues and influencing decision-makers to affect change at the macro level
All of the above
b and c only

Explanation

Question 163 of 360

1

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

Select one of the following:

Articulate the problem clearly and succinctly
Allow time to discuss, mull over, and answer decision-makers’ questions
Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed
State your macro change proposal

Explanation

Question 164 of 360

1

Questions one might ask to assess an organization’s cultural competence include:

Select one of the following:

In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?
What is the vision of services to the culturally diverse community?
How might you determine that the goal of cultural competence has been achieved?
All of the above
a and b only

Explanation

Question 165 of 360

1

The case example presented by Isaacs-Shockley about an organization lacking cultural competence involved:

Select one of the following:

The juvenile justice system
The social security system
The public school system
The public welfare system

Explanation

Question 166 of 360

1

The first step in the IMAGINE process is:

Select one of the following:

Start with an innovative idea
Identify the issues involved
Introduce the change process
Inspect the macro context

Explanation

Question 167 of 360

1

Methods to initiate persuasion include the following:

Select one of the following:

Establishing something in common and starting from there
Straightforwardly sharing your own feelings
The blunt assault where greater pressuring is used
All of the above
a and b only

Explanation

Question 168 of 360

1

Step seven in the IMAGINE process is:

Select one of the following:

Evaluate progress
Encourage support systems
Engage in relationships with action system member
Establish agency potential to participate in the macro change process

Explanation

Question 169 of 360

1

When approaching a target system with a macro change proposal, in the _____ stage there is some conflict and decision-makers must decide whether to go with the proposal or not.

Select one of the following:

First stage
Second stage
Third stage
Fourth stage

Explanation

Question 170 of 360

1

You should only use the technique of pressuring to achieve a macro change when the following conditions are present:

Select one of the following:

You have tried everything else you could think of including persuasion, and nothing has worked
You are hesitant about pursuing the macro change
You feel you have very little chance of achieving your goals
All of the above
a and c only

Explanation

Question 171 of 360

1

Which of the following is true regarding memos and e-mails:

Select one of the following:

E-mail is most appropriate for short messages that deliver routine requests
Memos are especially effective for messages to multiple receivers
E-mails are especially appropriate for explaining organizational procedures
Memos are most appropriate for short messages that deliver routine responses

Explanation

Question 172 of 360

1

Step five in the IMAGINE process is:

Select one of the following:

Implement the plan
Identify potential problems
Inspect opposition
Individualize your tasks

Explanation

Question 173 of 360

1

During the macro change process, engagement

Select one of the following:

Is the clearly defined first phase of intervention as it is with individual clients
Is a potentially ongoing process
May occur over long periods of time
All of the above
b and c only

Explanation

Question 174 of 360

1

The reputational approach is used when one is trying to determine who has the ______ in the community.

Select one of the following:

Power
Money
Official jobs
Prestige

Explanation

Question 175 of 360

1

All of the following are examples of oppression except:

Select one of the following:

A city job program that has clients help develop the policies
Refusal to hire women as police officers because they lack the strength of men
Domestic violence directed against women
A city hospital where poor patients are so badly treated they quit going there

Explanation

Question 176 of 360

1

Most decisions affecting funding for social work practice and programs are made:

Select one of the following:

In the political arena
In generalist agencies
At the local level
All of the above

Explanation

Question 177 of 360

1

The capacity to move people in a desired direction to accomplish some end is defined in the text as an example of:

Select one of the following:

Power
Social leverage
Political acumen
All of the above

Explanation

Question 178 of 360

1

All of the following are formal resource systems except:

Select one of the following:

Coworkers
Rotary Club
League of Women Voters
Churches

Explanation

Question 179 of 360

1

_____ are nonmetropolitan communities with predominantly residential in nature, with little if any industry or business.

Select one of the following:

Bedroom communities
Small towns
Small cities
Rural communities

Explanation

Question 180 of 360

1

A form of social and economic injustice in which realtors tamper with the natural buying and selling trends in a community or neighborhood is entitled:

Select one of the following:

Blockbusting
Redlining
Gentrification
Social stratification

Explanation

Question 181 of 360

1

What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men:

Select one of the following:

All are task functions of a community
All are system stressors
All represent examples of homeostasis
All are true

Explanation

Question 182 of 360

1

All of the following are common components of a community except:

Select one of the following:

Shared physical space
Social interaction
Shared sense of identity
All of the above

Explanation

Question 183 of 360

1

All of the following were listed in the text as functions of a neighborhood except:

Select one of the following:

Physical
Political
Social
Economic

Explanation

Question 184 of 360

1

_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.

Select one of the following:

Societal
Informal
Formal

Explanation

Question 185 of 360

1

The _____ perspective is useful in understanding the behavior of individuals and families and less useful for larger systems.

Select one of the following:

Human behavior
Ecological
Social systems
Social structural

Explanation

Question 186 of 360

1

_____ are nonmetropolitan communities with 15,000-50,000 population and legally organized entities, usually with their own police department and several other city departments.

Select one of the following:

Small cities
Bedroom communities
Small towns
Rural communities

Explanation

Question 187 of 360

1

According to the National Association of Social Workers Code of Ethics, social workers are expected to do all of the following except:

Select one of the following:

Ensure that only the most severely in need have total access to resources
Promote social justice and social change with and on behalf of clients
Attend to the environmental forces that create, contribute to, and address problems in living
Focus on individual well-being in a social context and the well-being of society

Explanation

Question 188 of 360

1

The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.

Select one of the following:

Urbanization
Suburbanization
Gentrification
Social stratification

Explanation

Question 189 of 360

1

Regarding rural and urban environments:

Select one of the following:

In a crisis, rural dwellers are more likely to consult their spiritual advisor than a mental health professional
Urban areas are more likely to experience higher rates of death for children than compared to rural areas
Poverty rates tend to be higher in rural areas, particularly in the northeast
Rural areas are more likely to experience lower rates of death for young adults than urban areas

Explanation

Question 190 of 360

1

The text defines a _____ community as one that will identify community needs and assets, define common goals and objectives, set priorities, develop strategies for collective action, implement actions consistent with agreed-upon strategies and monitor results.

Select one of the following:

Competent
Comprehensive
Consistent
Collective

Explanation

Question 191 of 360

1

_____ are nonmetropolitan communities with under 10,000 population and often consist of a very small town surrounded by townships.

Select one of the following:

Rural communities
Bedroom communities
Small towns
Small cities

Explanation

Question 192 of 360

1

_____ is the link between the operation of formal and informal networks of social care in the community and the actual results achieved by these networks.

Select one of the following:

Community capacity
Collective competence
Power distribution
Commerce acculturation

Explanation

Question 193 of 360

1

_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.

Select one of the following:

Invasion
Competition
Succession
Gentrification

Explanation

Question 194 of 360

1

The refusal of neighborhood residents to go out on the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.

Select one of the following:

Human behavior
Organizational
Social structural
Communication

Explanation

Question 195 of 360

1

_____ are nonmetropolitan communities with 8,000-20,000 population and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.

Select one of the following:

Small towns
Bedroom communities
Small cities
Rural communities

Explanation

Question 196 of 360

1

The _____ perspective states that a community can be viewed with all the associated characteristics such as boundaries.

Select one of the following:

Social systems
Ecological
Social structural
Human behavior

Explanation

Question 197 of 360

1

_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.

Select one of the following:

Competition
Concentration
Succession
Gentrification

Explanation

Question 198 of 360

1

Which of the following is a typical purpose of a neighborhood organization:

Select one of the following:

Seeking improved police protection
Improving and maintaining property values
Providing mutual help for residents
All of the above

Explanation

Question 199 of 360

1

Which of the following political activities is (are) appropriate for social workers:

Select one of the following:

Contributing money to political campaigns
Working for political candidates
Demonstrating against a proposed law
All of the above

Explanation

Question 200 of 360

1

People, time, energy, and facilities are examples of:

Select one of the following:

Assets
Opposition
Goals
Action systems

Explanation

Question 201 of 360

1

Ideally, a goal should have all of the following characteristics except:

Select one of the following:

Be easily solved
Motivate participants
Be easily understood
Respond to a significant problem

Explanation

Question 202 of 360

1

Which of the following are potential risks of tackling a community problem:

Select one of the following:

Those with power will fight to hold on to what they have
Community problems are usually easily overcome
You may be seen as a real problem solver
All of the above

Explanation

Question 203 of 360

1

“Review Professional and Personal Risk” is step _____ of the PREPARE process.

Select one of the following:

6
3
4
5

Explanation

Question 204 of 360

1

Social _____ involves efforts by groups of individuals to create change in an organization or community and need not necessarily involve confrontation and conflict.

Select one of the following:

Action
Disorganization
Disobedience
Accommodation

Explanation

Question 205 of 360

1

Community capacity building involves all of the following except:

Select one of the following:

It is similar to the PREPARE process in that it involves identifying problems and thereby solving those problems
The central theme is to obliterate feelings of dependency and to replace them with attitudes of self-reliance and responsibility
It is based on the premise that neighborhood residents should establish the priorities that will be pursued
It emphasizes the value of identifying characteristics of the community that can be used to bring about change and involve members directly in the process

Explanation

Question 206 of 360

1

Civic clubs, property owner organizations, and neighborhood associations are typical mechanisms used in the _____ orientation to community problems.

Select one of the following:

Neighborhood maintenance
Power struggle
Consensual focus
Reality check

Explanation

Question 207 of 360

1

During the _____ step of the planned change model, you will begin using the social work principle entitled “professional use of self.”

Select one of the following:

Engagement
Planning
Intervention
Assessment

Explanation

Question 208 of 360

1

In the community asset mapping method to community change, all of the following were listed as categories except:

Select one of the following:

Business
Service
Natural
Social

Explanation

Question 209 of 360

1

In macro terminology, stabilizing change occurs during the _____ phase.

Select one of the following:

Evaluation
Implementation
Planning
Termination

Explanation

Question 210 of 360

1

The actual activities needed to achieve an objective are called:

Select one of the following:

Action steps
Goals
Boundaries
Social control

Explanation

Question 211 of 360

1

The sixth step in IMAGINE is:

Select one of the following:

Neutralize opposition
List negative consequences
Nominate members
Narrate objectives

Explanation

Question 212 of 360

1

In an assessment of possible tactics to employ in a macro change effort, which alternative carries the greatest risk:

Select one of the following:

Civil disobedience
Bargaining
Demonstrations
Negotiating

Explanation

Question 213 of 360

1

All of the following would be considered an objective (as opposed to an action step) for the primary goal of reducing gang and drug activity in the fourth ward except:

Select one of the following:

Mrs. Opium will lead the meeting on September 5th
Develop a neighborhood watch program in the third ward
Eliminate vacant house at the end of block as haven for gangs
Establish police substation in the third ward

Explanation

Question 214 of 360

1

Social workers must live within the boundaries posed by:

Select one of the following:

Professional values
The neighborhood
Community values
Contextual values

Explanation

Question 215 of 360

1

Violations of normative behaviors include all of the following except:

Select one of the following:

Debate
Demonstrations
Vigils
Dropping out of an organization

Explanation

Question 216 of 360

1

Identification of community problems may come through which of the following

Select one of the following:

News media reports
Identification by social service providers
Identification by beneficiaries
All of the above

Explanation

Question 217 of 360

1

According to the text, which of the following is not a way in which social workers may view the community:

Select one of the following:

The community is the solution to most major problems
The community is the context in which we practice
The community is the target of our change efforts
The community is the mechanism for causing change

Explanation

Question 218 of 360

1

Which of the following tactics mentioned by Specht might be illegal today

Select one of the following:

Haunting
Demonstrations
Boycotts
Renouncing honors

Explanation

Question 219 of 360

1

In which of the following problem-solving steps would you see answers to questions such as “How serious is the problem?” and “What efforts have already been made to deal with the problem?”

Select one of the following:

Researching the problem
Defining the problem
Assessing target systems
Establishing primary goals

Explanation

Question 220 of 360

1

During the implementation phase of a community change plan all of the following are true except:

Select one of the following:

Process-oriented helpers prefer to get right to the point and get things done
It is important to recognize the strengths of everyone involved in the process
Holding meetings is one of the most frequent activities during this phase
You will be using mezzo skills during this phase

Explanation

Question 221 of 360

1

“Assess your Macro and Personal Reality” is step _____ of the PREPARE process.

Select one of the following:

2
1
3
4

Explanation

Question 222 of 360

1

Conflict approaches include which of the following:

Select one of the following:

Labor strikes
Letter writing
Negotiating
All of the above

Explanation

Question 223 of 360

1

The first step in the planned change model is:

Select one of the following:

Engagement
Assessment
Planning
Intervention

Explanation

Question 224 of 360

1

The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.

Select one of the following:

Baseline
Experimental design
Independent variable
Quasi-experimental design

Explanation

Question 225 of 360

1

_____ methods are designed to learn the experiences of a particular group of people.

Select one of the following:

Qualitative
Quantitative
Empirical
Experimental

Explanation

Question 226 of 360

1

_____ measure general satisfaction with a service or with achievement of specific goals.

Select one of the following:

Client satisfaction surveys
Qualitative method
Pretest/posttest designs
Goal attainment scaling

Explanation

Question 227 of 360

1

A decrease in street shootings in a neighborhood after police begin patrolling the area daily is an example of:

Select one of the following:

Outcome
Output
Random sample
Reliability

Explanation

Question 228 of 360

1

Regarding ethics and values in social work evaluation, all of the following are true except:

Select one of the following:

Sometimes the clients need not understand the purpose of a service being provided
Any person volunteering should know the risks associated with volunteering
The privacy of participation should be zealously protected
Clients must give permission before audio- or videotaping contact with them

Explanation

Question 229 of 360

1

Social workers must often employ this type of design because we cannot randomly select who participates in our programs:

Select one of the following:

Quasi-experimental design
Baseline
Experimental design
Independent variable

Explanation

Question 230 of 360

1

The limitations of an evaluation effort would normally be contained in the ______ section of a final evaluation report.

Select one of the following:

Discussion
Results
Introduction
Methods

Explanation

Question 231 of 360

1

If a new test can determine how good a social worker you will be three years from now, we say it has:

Select one of the following:

Predictive validity
Statistical significance
Measured reliability
Literary validity

Explanation

Question 232 of 360

1

The most frequently observed score in a group of scores is called the:

Select one of the following:

Mode
Mean
Median
Standard deviation

Explanation

Question 233 of 360

1

All of the following are true regarding evaluation except:

Select one of the following:

Evaluation encompasses many levels; however, it doesn’t always involve making judgments about what we are doing
Evaluation at the macro level was being utilized in the early 1900s
Our ethical responsibility to our clients and to the organizations we serve requires us to ensure that we do not hurt them
The ability to demonstrate the efficacy of our change efforts is fundamental to becoming an evidence-based profession

Explanation

Question 234 of 360

1

The centermost figure in a distribution of figures listed from highest to lowest or vice versa is called the:

Select one of the following:

Median
Mean
Mode
Standard deviation

Explanation

Question 235 of 360

1

An arithmetical average derived from adding all the entries and dividing by the number of entries is called the:

Select one of the following:

Mean
Median
Mode
Standard deviation

Explanation

Question 236 of 360

1

____ measure the consequences of services provided.

Select one of the following:

Summative evaluations
Formative evaluations
Chi-square tests
Inferential statistics

Explanation

Question 237 of 360

1

The _____ is that which we believe is likely to influence, cause, or contribute to a particular phenomenon.

Select one of the following:

Independent variable
Baseline
Experimental design
Quasi-experimental design

Explanation

Question 238 of 360

1

A meta-analysis works best with which type of data:

Select one of the following:

Quantitative
Qualitative
Normative
Post-test

Explanation

Question 239 of 360

1

The _____ measures the amount of variability of observations around a mean.

Select one of the following:

Standard deviation
Mean
Median
Mode

Explanation

Question 240 of 360

1

All of the following are reasons why social workers use program evaluations to inform practice except that they:

Select one of the following:

Assure our programs will be funded by interested financial resources
Assure us that planned programs provide the services we intended
Identify side effects that were not intended or planned for
Allow us to spend our resources on unmet needs as we discover gaps among those being served

Explanation

Question 241 of 360

1

Which of the following characterize(s) an experimental design:

Select one of the following:

Control group
Experimental group
Random assignment of subjects to control/experimental groups
All of the above

Explanation

Question 242 of 360

1

To determine whether clients are satisfied with the quality of services given by an agency, we would most likely employ what type of evaluation method:

Select one of the following:

Goal attainment scaling
Pre-test/posttest design
Random post-haste design
None of the above

Explanation

Question 243 of 360

1

In order to know whether gang violence is decreasing in a community (a goal of a multi-agency task force), we need a:

Select one of the following:

Baseline
Chi-square test
Control group
Experimental group

Explanation

Question 244 of 360

1

A drug treatment program that selects only the most promising candidates to be evaluated is an example of:

Select one of the following:

Creaming
Maturation
Deciduation
Systematic random sampling

Explanation

Question 245 of 360

1

In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data:

Select one of the following:

Family and friends
Case records
Archives and public records
All of the above

Explanation

Question 246 of 360

1

An instrument that measures what it is supposed to measure is considered:

Select one of the following:

Valid
Reliable
Stable
Statistically significant

Explanation

Question 247 of 360

1

A(n) _____ sample is one in which every member of a population has an equal chance of being selected for inclusion in the sample.

Select one of the following:

Random
Spot
Comparative
Indiscriminate

Explanation

Question 248 of 360

1

Summative evaluations usually occur:

Select one of the following:

Following an intervention
During an intervention
Prior to an intervention
All of the above

Explanation

Question 249 of 360

1

A description of the evaluation design used and the data collection system employed would appear in the ______ section of an evaluation report.

Select one of the following:

Methodology
Introduction
Results
All of the above

Explanation

Question 250 of 360

1

The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation:

Select one of the following:

Evaluation results were not accepted
Failure to plan for evaluation
Evaluation results were unclear
Lack of program stability

Explanation

Question 251 of 360

1

A bill is introduced in the House of Representatives. Of the following legislative process steps, which is the third step of those listed below:

Select one of the following:

Debate and action by the Senate
Action by House
Bill referred back to HouseBill sent to the Senate
Bill sent to the Senate

Explanation

Question 252 of 360

1

A bill supported by a state or federal agency is ______ likely to become law than one that is not.

Select one of the following:

More
Less
Not
As

Explanation

Question 253 of 360

1

Working on behalf of groups of people who lack the ability to defend or help themselves is:

Select one of the following:

Cause advocacy
Case advocacy
Empowerment
Social action

Explanation

Question 254 of 360

1

The _____ Act prohibits some types of political activity on the part of government employees.

Select one of the following:

Hatch
Graft
Steffen
Bostich

Explanation

Question 255 of 360

1

_____ refers to a coordinated effort to achieve institutional change to meet a need, solve a social problem, correct an injustice, or enhance the quality of human life.

Select one of the following:

Social action
Case advocacy
Oppressed populations
Populations-at-risk

Explanation

Question 256 of 360

1

All of the following are general guidelines to macro-level advocacy except:

Select one of the following:

Work alone whenever possible
Be reasonable in what you attempt to do
Don’t expect you can always be nice
Be flexible

Explanation

Question 257 of 360

1

The step in legislative advocacy immediately preceding the introduction of a bill in chambers is:

Select one of the following:

Arrange for sponsorship of the bill
Develop and revise the draft bill
Identify bill’s supporters
Influencing legislative committee consideration

Explanation

Question 258 of 360

1

Which of the following is not consistent with Alinsky’s social action approach:

Select one of the following:

Power is not needed to bring about change, only the appearance of power
Power is the sum of what others think you have
Power must be taken from those who have it
All are consistent with his approach

Explanation

Question 259 of 360

1

_____ assumes that power resides in people, and we should seek it through such things as refusing to label clients, avoiding paternalistic treatment of clients, and trusting clients to make appropriate decisions.

Select one of the following:

Strengths perspective
Practice action research
Social justice
Cause advocacy

Explanation

Question 260 of 360

1

The _____ suicide rate is highest of all U.S. ethnic groups.

Select one of the following:

First Nations Peoples
African American
Hispanic
Alaskan Native

Explanation

Question 261 of 360

1

According to the Census Bureau, during the George W. Bush administration:

Select one of the following:

African Americans had a severe decline in income over the period of 2002-2004
1.7 million additional people moved above the poverty line
Middle-class workers experienced an increase in real income over the period of 2002-2004
None of the above

Explanation

Question 262 of 360

1

Being prepared to always propose an alternative is one of the recommendations of:

Select one of the following:

Saul Alinsky
Sy Warner
Alison Zippay
North and Smith

Explanation

Question 263 of 360

1

Which of the following is not a principle of macro-level advocacy:

Select one of the following:

Provide services at no cost to clients
Increase accessibility of social services
Promote services that enhance dignity of clients
All are principles of macro-level advocacy

Explanation

Question 264 of 360

1

Political pressure is not likely to be effective in which of the following situations:

Select one of the following:

When the target is a family company
When the target is public organization
When the target is elected

Explanation

Question 265 of 360

1

Regarding using Alinsky’s principles of social action today, all of the following were cited in the text except:

Select one of the following:

Social workers agree with governmental institutions’ assertion that what is good for the wealthy is also good for the poor
Enemies are harder to identify and the high-tech world makes the role of the media much more influential in affecting ideas and actions
Attacking enemies leads to polarization
The nature of many community problems precludes solution without outside funds

Explanation

Question 266 of 360

1

Which of the following roles are social workers portraying when involved in participatory action research:

Select one of the following:

Teacher
Facilitator
Synthesizer
All of the above

Explanation

Question 267 of 360

1

_____ requires that organizations and agencies abide by policies, procedures, regulations, and other rules before they deprive someone of liberty, property, or life.

Select one of the following:

Due process
Adjudication
Injunction
Voir dire

Explanation

Question 268 of 360

1

When working with populations-at-risk, all of the following are true except:

Select one of the following:

Clients do not have the right to self-determination if the choice made places them at risk
Social workers must alert themselves to the community’s treatment of populations-at-risk
Social workers need to review agency policies to see if they work to the disadvantage of any groups
One of the most effective methods for helping to alleviate problems experienced by these groups is advocacy

Explanation

Question 269 of 360

1

Which of the following is not a general guideline for advocacy implementation:

Select one of the following:

Flexibility is a weakness, not a strength
Be reasonable in what you undertake
Teamwork often produces better outcomes
Sometimes you win-sometimes you lose

Explanation

Question 270 of 360

1

The focus of _____ is on social action to bring about societal change.

Select one of the following:

Participatory action research
Community change reaction
Strike force
Adversarial action reaction

Explanation

Question 271 of 360

1

_____ refers to groups that experience serious limitations because others in power exploit them.

Select one of the following:

Social action
Case advocacy
Oppressed populations
Populations-at-risk

Explanation

Question 272 of 360

1

The population group with the highest risk of males becoming a homicide victim is:

Select one of the following:

African Americans
Hispanics
Native Americans
Hmong

Explanation

Question 273 of 360

1

_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.

Select one of the following:

PACE
PUKE
PUSH
POST

Explanation

Question 274 of 360

1

Legal challenges on behalf of groups of people are often called:

Select one of the following:

Class action suits
Grievances
Due process
Habeas corpus

Explanation

Question 275 of 360

1

Which of the following might be a potential risk of engaging in advocacy:

Select one of the following:

Offending colleagues and friends
Being perceived as a troublemaker
Inability to predict outcome
All of the above

Explanation

Question 276 of 360

1

Equal opportunity, rights, and responsibilities for all members of society are inherent in:

Select one of the following:

Social and economic justice
Empowerment
Social action
Case advocacy

Explanation

Question 277 of 360

1

A lawsuit alleging that the adversary has refused to live up to an agreement might seek which of the following:

Select one of the following:

Specific performance
Remedial injunctions
Resolution trust
All of the above

Explanation

Question 278 of 360

1

_____ is the term used to describe the efforts of one group to eradicate opposing groups by such activities as murder, rape, destruction of homes and buildings, and elimination of public documents, such as birth records.

Select one of the following:

Ethnic cleansing
Eradication
Patricide
Matricide

Explanation

Question 279 of 360

1

All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:

Select one of the following:

Do not follow the usual chain of command
Establish a clearly defined plan of action
Know what your rights are
Be prepared for the consequences

Explanation

Question 280 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:

Select one of the following:

Informed consent
Billing
Public emergencies
Evaluation and research

Explanation

Question 281 of 360

1

All of the following are true regarding supervision and consultation except:

Select one of the following:

Consultation is usually time-limited and addresses a specific matter
Supervision is a major component of social work practice
Supervision’s importance is recognized by the NASW Code of Ethics
Consultation always involves designated authority over the workers

Explanation

Question 282 of 360

1

______ recognizes the rights and needs of clients to be free to make their own choices and decisions.

Select one of the following:

Self-determination
Self-aggrandizement
Second amendment of the U.S. Constitution
Individual constancy

Explanation

Question 283 of 360

1

Principle 1 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:

Select one of the following:

Life
Autonomy
Least harm
Equality

Explanation

Question 284 of 360

1

When faced with an ethical dilemma, the step after recognizing the problem is:

Select one of the following:

Investigate the variables involved
Get feedback from others
Evaluate the dilemma
Identify and think about possible alternatives

Explanation

Question 285 of 360

1

According to NASW Code of Ethics:

Select one of the following:

Sexual activities between supervisors and supervisees is prohibited
Social workers should always keep information confidential
Clients cannot be terminated for failing to pay an overdue balance
Client records should be destroyed after services are terminated to protect the client’s privacy

Explanation

Question 286 of 360

1

______ responsibility means that you are responsible for those actions you choose not to take.

Select one of the following:

Negative
Preventive
Abstained
Zero

Explanation

Question 287 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:

Select one of the following:

Social welfare
Client transfer
Termination of services
Unethical conduct of colleagues

Explanation

Question 288 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:

Select one of the following:

Termination of services
Social welfare
Client transfer
Unethical conduct of colleagues

Explanation

Question 289 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities as professionals” includes which of the following subcategories:

Select one of the following:

Dishonesty, fraud, deception
Performance evaluation
Interdisciplinary collaboration
Social and political action

Explanation

Question 290 of 360

1

_____ is defined by Pedersen as the perspective characterized by defining reality according to one set of cultural assumptions, insensitivity to cultural variations, irrational adherence to one’s own beliefs as being the only right ones, and an overly simplified view of both reality and problem resolution.

Select one of the following:

Cultural encapsulation
Cultural pluralism
Uniculturality
Individualistic culture

Explanation

Question 291 of 360

1

All of the following are core values in the NASW Code of Ethics except:

Select one of the following:

Economic justice
Social justice
Dignity and worth of the person
Service

Explanation

Question 292 of 360

1

Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:

Select one of the following:

Negative freedoms
Positive freedoms
Individual rights
Human rights

Explanation

Question 293 of 360

1

Principle 3 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:

Select one of the following:

Autonomy
Life
Least harm
Equality

Explanation

Question 294 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:

Select one of the following:

Billing
Public emergencies
Informed consent
Evaluation and research

Explanation

Question 295 of 360

1

Which of the following areas is (are) included in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities to the broader society”:

Select one of the following:

Social and political action
Discrimination
Consultation
Evaluation and research

Explanation

Question 296 of 360

1

In a study of NASW members, _____ percent stated that workers do not have the skill to assist clients in religious and spiritual matters.

Select one of the following:

25
45
65
85

Explanation

Question 297 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the social work profession” includes which of the following subcategories:

Select one of the following:

Evaluation and research
Billing
Public emergencies
Informed consent

Explanation

Question 298 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:

Select one of the following:

Performance evaluation
Interdisciplinary collaboration
Dishonesty, fraud, deception
Social and political action

Explanation

Question 299 of 360

1

A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the National Association of Social Workers Code of Ethics.

Select one of the following:

Private conduct
Self-determination
Respect
Competence

Explanation

Question 300 of 360

1

Which of the following areas of behavior are listed in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities as professionals”:

Select one of the following:

Discrimination
Client transfer
Impairment of colleagues
Conflicts of interest

Explanation

Question 301 of 360

1

Regarding personal values, which of the following is true:

Select one of the following:

We all have a right to our personal values
Personal values involve what we designate as right and correct
Personal values are one of the core values identified in the NASW Code of Ethics
Personal values are less of an issue in macro practice than in either micro or mezzo practice

Explanation

Question 302 of 360

1

According to Reamer’s Guide to Ethical Decision-Making:

Select one of the following:

Rules about basic survival supersede rules governing lesser acts
One person’s right to well-being supersedes that same person’s right to self-determination
Adherence to rules you have agreed to support supersedes people’s right to well-being
One person’s right to self-determination supersedes another person’s right to well-being

Explanation

Question 303 of 360

1

NASW’s _____ is devoted to raising funds and providing support for political candidates who are sympathetic to social work issues.

Select one of the following:

PACE
PUCK
VOTE
VISTA

Explanation

Question 304 of 360

1

The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to colleagues” includes which of the following subcategories:

Select one of the following:

Unethical conduct of colleagues
Social welfare
Client transfer
Termination of services

Explanation

Question 305 of 360

1

_____ falls under both the “Social workers’ ethical responsibilities to clients” standard as well as the “Social workers’ ethical responsibilities as professionals” standard of the NASW Code of Ethics.

Select one of the following:

Competence
Supervision and consultation
Education and training
Sexual harassment

Explanation

Question 306 of 360

1

When a social worker receives a subpoena to appear in court to testify regarding a client, all of the following are acceptable except:

Select one of the following:

Immediately provide all the files expressly asked for because if you wait you will be in contempt of court
Immediately write a letter to the attorney and offer to have the client grant written permission
Immediately write a letter to the attorney and offer to have the client grant permission through a court order
Get written permission from the client to discuss file contents with the client’s own attorney

Explanation

Question 307 of 360

1

_____ are less serious crimes punishable by confinement in a city or county jail for a period of less than one year.

Select one of the following:

Misdemeanors
Felonies
Civil offenses
Ordinance offenses

Explanation

Question 308 of 360

1

To legally act in a case, a court must have:

Select one of the following:

Jurisdiction
Competence
Relevance
All of the above

Explanation

Question 309 of 360

1

Children and any adult who is adjudicated not to be legally competent may have a _____ appointed to represent their best interests.

Select one of the following:

Guardian ad litem
Parens patria
Surrogate ad lectim
Representative ad nauseum

Explanation

Question 310 of 360

1

Which of the following is not an acceptable practice for a social worker preparing to testify in court:

Select one of the following:

Memorize testimony to be given
Prepare notes to help recollection of dates
Discuss testimony with attorney

Explanation

Question 311 of 360

1

____ is the assertion of one side in a lawsuit setting out what that party expects to prove at the trial.

Select one of the following:

Allegation
Stipulation
Adjudication
Disposition

Explanation

Question 312 of 360

1

Which of the following is considered acceptable practice in court:

Select one of the following:

Using the active voice
Answering questions with a nod of your head
Answering all questions in as much detail as possible
Using professional jargon

Explanation

Question 313 of 360

1

Which of the following is not a common phase in court hearings:

Select one of the following:

Cross-direct examination
Cross-examination
Re-cross-examination
Re-direct examination

Explanation

Question 314 of 360

1

In the text’s example of the alleged investigation of a report of child abuse and neglect, which of the following is the first stage of the juvenile court process:

Select one of the following:

Temporary custody
Dispositional
Post-dispositional
Jurisdictional

Explanation

Question 315 of 360

1

Privileged communication means that the social worker:

Select one of the following:

Cannot divulge information in court without the client’s permission
Can never say anything in court about a client that was learned in an interview
Can make a decision to tell the court whatever occurred in the interview
All of the above

Explanation

Question 316 of 360

1

When both attorneys in a case agree on certain facts or evidence, it is usually handled by means of

Select one of the following:

Stipulation
Pretrial agreement
Alternative judgment
All of the above

Explanation

Question 317 of 360

1

Court proceedings in the United States are based on a(n) ______ model of problem solving.

Select one of the following:

Conjoint
Adversarial
Best interests
All of the above

Explanation

Question 318 of 360

1

_____ refers to the sentence determination.

Select one of the following:

Disposition
Allegation
Stipulation
Adjudication

Explanation

Question 319 of 360

1

A(n) _____ is essentially a complaint that specifies the reasons for a case being brought to court and usually identifies a remedy sought by the person who submitted it.

Select one of the following:

Petition
Disposition
Adjudication
Stipulation

Explanation

Question 320 of 360

1

Which of the following is not true about the use of hearsay evidence:

Select one of the following:

It is never allowed in court
Original statement was not made under oath
Statement may not be accurate
Can’t judge demeanor of person making the statement

Explanation

Question 321 of 360

1

_____ are civil (noncriminal) laws enacted by a local unit of municipal government.

Select one of the following:

Ordinance offenses
Felonies
Misdemeanors
Civil offenses

Explanation

Question 322 of 360

1

Due process applies in the case of which types of individuals:

Select one of the following:

Both juveniles and adults
Juveniles
Adults

Explanation

Question 323 of 360

1

A violation which results in a prison sentence of more than one year is a:

Select one of the following:

Felony
Misdemeanor
Ordinance violation
All of the above

Explanation

Question 324 of 360

1

Violations of laws or rules which can result in fine or imprisonment are called:

Select one of the following:

Criminal violations
Tort violations
Civil violations
Ordinance violations

Explanation

Question 325 of 360

1

Which of the social work training skills are suggested in the text for cross-examination testimony:

Select one of the following:

Listening skills
Empathy
Warmth
Negotiating skills

Explanation

Question 326 of 360

1

Which of the following might be employed by an attorney to undermine your testimony

Select one of the following:

Confrontation of your direct testimony
Challenging your credentials
Challenging the social work profession
All of the above

Explanation

Question 327 of 360

1

Which of the following is a leading question:

Select one of the following:

Didn’t Mr. Smith tell you he’d quit beating his wife?
Did Mr. Smith tell you anything about his wife?
When did this appointment occur?
Tell the court what Mr. Smith said about his wife.

Explanation

Question 328 of 360

1

Civil cases use which standard of proof:

Select one of the following:

Beyond a reasonable doubt
Clear and convincing evidence
Preponderance of evidence
All of the above

Explanation

Question 329 of 360

1

At this time, facts are presented, and the charge is determined by a judge or a jury.

Select one of the following:

Adjudication
Allegation
Stipulation
Disposition

Explanation

Question 330 of 360

1

Which of the following actions may be taken by an attorney in cross-examination:

Select one of the following:

Use of rapid-fire questions
Establishing a pattern of questions always requiring a yes answer
Using questions that are designed to bring out an emotional response
All of the above

Explanation

Question 331 of 360

1

Medical records are considered what type of evidence:

Select one of the following:

Documentary
Testimonial
Real
Tangible

Explanation

Question 332 of 360

1

A judge may order a presentence investigation report before the ______ phase of the court process.

Select one of the following:

Disposition
Adjudication
Allegation
Grievance

Explanation

Question 333 of 360

1

Which of the following would be considered a good technique for battling procrastination:

Select one of the following:

Do the easiest jobs first so you feel a sense of accomplishment
Do it right now
Begin several projects so when you tire of one, you can change to a different task
a and b

Explanation

Question 334 of 360

1

During the _____ phase of Selye’s General Adaptation Syndrome, the body strives to repair any damage caused by the stressors.

Select one of the following:

Exhaustion
Alarm
Resistance
Terror

Explanation

Question 335 of 360

1

Step 4 in the time-management approach of “planning your time” is:

Select one of the following:

Prioritize your goals
Specify tasks for each goal
Figure out where the time goes
Establish goals for yourself

Explanation

Question 336 of 360

1

Which of the following are considered relaxation approaches to stress management:

Select one of the following:

Imagery relaxation
Progressive muscle relaxation
Rumination relaxation
a and b only

Explanation

Question 337 of 360

1

The _____ is the section of the brain that regulates a range of physiological functions.

Select one of the following:

Hypothalamus
Hyperbole
Hypotheses
Hippopotamus

Explanation

Question 338 of 360

1

Which of the following principles is (are) included in controlling your own behavior in time management:

Select one of the following:

Look at yourself
Help colleagues and they will help you
To get something done right, do it yourself
All of the above

Explanation

Question 339 of 360

1

According to the text, imagery relaxation and deep breathing relaxation are forms of:

Select one of the following:

Meditation
Procrastination
Trances
Rumination

Explanation

Question 340 of 360

1

What is the first task you need to do to figure out where your time goes:

Select one of the following:

Figure out how you presently spend your time
Establish goals
Prioritize goals
Specify tasks

Explanation

Question 341 of 360

1

Which of the following is true:

Select one of the following:

Persons with rigid, authoritarian attitudes appear to be more prone to stress
The body responds to negative stress differently than positive stress
Generally men maintain more emotionally intimate relationships than women
Type A personalities are the least prone to stress

Explanation

Question 342 of 360

1

_____ is the last phase in the General Adaptation Syndrome.

Select one of the following:

Finality
Exhaustion
Resistance
Alarm

Explanation

Question 343 of 360

1

Which of the following are considered problems in time management:

Select one of the following:

Preoccupation
Poor task pacing
Stimulus underload
All of the above

Explanation

Question 344 of 360

1

“Prioritize tasks, plan how to accomplish the most significant” are possible options for which of the following time “troublers”:

Select one of the following:

Hurry, hurry
What a mess
I’ll do it later
Unwanted guests

Explanation

Question 345 of 360

1

Which of the following is (are) true:

Select one of the following:

One reason for procrastination is fear of failure
It is best to do the easiest job first to get yourself started
It is better to begin several projects at a time, so when you tire of one you can move on to another
a and b

Explanation

Question 346 of 360

1

In the _____ phase, bodily processes seek to return to homeostasis.

Select one of the following:

Expiration
Resistance
Exhaustion
Alarm

Explanation

Question 347 of 360

1

_____ is the comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension.

Select one of the following:

Burnout
Stress
Anxiety
Depression

Explanation

Question 348 of 360

1

_____ is the tendency to put off doing something until a future time because it is perceived as being too onerous, unpleasant, or unappealing.

Select one of the following:

Procrastination
Burnout
Time traveling
Propinquity

Explanation

Question 349 of 360

1

_____ is a condition characterized by disheartened mood; unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide.

Select one of the following:

Depression
Stress
Anxiety
Burnout

Explanation

Question 350 of 360

1

A mother develops skin rashes is an example of _____ stress-related problems.

Select one of the following:

Physiological
Psychological
Behavioral

Explanation

Question 351 of 360

1

_____ is a mood state wherein the person anticipates future danger or misfortune with apprehension.

Select one of the following:

Anxiety
Stress
Burnout
Depression

Explanation

Question 352 of 360

1

“Throw out, reorganize, file” are possible options for which of the following time “troublers”:

Select one of the following:

What a mess
I’ll do it later
Hurry, hurry
Unwanted guests

Explanation

Question 353 of 360

1

In the “fight or flight” concept of confronting stress, which of the following activities would be listed in the fight category:

Select one of the following:

Overeating
Drinking excessively
Daydreaming
None of the above

Explanation

Question 354 of 360

1

The release of adrenaline and other hormones results in:

Select one of the following:

Decreased coagulation of blood from the skin to the brain
Decrease in breathing and heart rate
Decrease in blood pressure
Dilation of pupils

Explanation

Question 355 of 360

1

A father hits his 5-year-old daughter after he’s had a hard day at work is an example of _____ stress-related problems.

Select one of the following:

Physiological
Psychological
Behavioral

Explanation

Question 356 of 360

1

Efficient handling of paperwork includes:

Select one of the following:

Using form letters for standard correspondence
Writing replies to correspondence by email or by hand when you can take the time to do a good job
Opening second- and third-class mail every day to avoid a back-log
a and c

Explanation

Question 357 of 360

1

“Undertake less, allow more time, just say no” are possible options for which of the following time “troublers”:

Select one of the following:

What a mess
I’ll do it later
Hurry, hurry
Unwanted guests

Explanation

Question 358 of 360

1

In the text, contradictory expectations for worker performance is called:

Select one of the following:

Role ambiguity
Expectation overload
Role imprecision
Performance evasion

Explanation

Question 359 of 360

1

In the ABCDE theory of irrational thinking, the C stands for:

Select one of the following:

Conflicting beliefs
Consequences
Complication
Conclusion

Explanation

Question 360 of 360

1

_____ is defined in the text as a detailed and time-consuming technique for analyzing how you spend your time in which you keep an hourly, half-hour, or 15-minute record of how you spend your time.

Select one of the following:

Time mapping
Time calendar
Task master
Goal tending

	Created by Aly Cardona over 9 years ago

final Quiz on Final, created by Aly Cardona on 09/12/2014.

Final

Question 1 of 360

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Select one of the following:

Explanation

Question 2 of 360

A system’s tendency to move from a more simplified to a more complex existence is called:

Select one of the following:

Explanation

Question 3 of 360

_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.

Select one of the following:

Explanation

Question 4 of 360

_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.

Select one of the following:

Explanation

Question 5 of 360

Goal _____ occurs when an organization moves in different directions from its original purpose.

Select one of the following:

Explanation

Question 6 of 360

_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.

Select one of the following:

Explanation

Question 7 of 360

____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.

Select one of the following:

Explanation

Question 8 of 360

_____ power is that held as a result of other group members’ respect and high esteem.

Select one of the following:

Explanation

Question 9 of 360

The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.

Select one of the following:

Explanation

Question 10 of 360

Factors working against client empowerment on a macro level include:

Select one of the following:

Explanation

Question 11 of 360

A probation and parole department is an example of a(n) ______ organization.

Select one of the following:

Explanation

Question 12 of 360

______ is when the external environment provides an agency with the authorization to perform its function.

Select one of the following:

Explanation

Question 13 of 360

n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.

Select one of the following:

Explanation

Question 14 of 360

When identifying problems to address during the assessment of organizational change potential, it is important to:

Select one of the following:

Explanation

Question 15 of 360

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

Select one of the following:

Explanation

Question 16 of 360

Problematic agency policies may involve:

Select one of the following:

Explanation

Question 17 of 360

Step 7 of the PREPARE process is:

Select one of the following:

Explanation

Question 18 of 360

The following characterize(s) projects:

Select one of the following:

Explanation

Question 19 of 360

When evaluating the potential success of a macro change process, the negative aspects include:

Select one of the following:

Explanation

Question 20 of 360