Duty of care is our duty to exercise reasonable care and skill i.e. at a standard expected of a ❌ competent practitioner skilled in that field; not perfection.
This relates to the Code of Ethics, right 4. Right 4 is the right to services of an ❌: "Every consumer has the right to:
(1) services provided with reasonable ❌;
(2) services provided that comply with ❌ & other relevant standards;
3) services provided in a manner ❌ with his or her ❌;
(4) services provided in a manner that minimizes the potential ❌ to, and
‘optimizes the quality of ❌’ of, that consumer;
(5) ❌ among providers to ensure quality and continuity of services."

When a patient believes their HC provider's actions are a breach of their ethical rights, a complaint can be made to the ❌. The HDC complaints enter a triage system.
There is a 'preliminary’ assessment: either “No ❌ Action” or...
1. A referral to another agency: Compensation: ❌; Competence: ❌ (Nursing, Medical, Pharmacy Council etc))
2. Refer to: ❌
An ❌ is then carried out by the referred party.

If a breach of the code is found:
1. Recommendation (eg ❌), ❌ to Prof Council (Nursing, Medical, Pharmacy Council etc
2. Or, rarely, refer to Director of ❌ (rare) which may lay charges in:
❌ Tribunal, ❌ Review Tribunal, or take no further action.

(This is very unlikely to be assessed but I think it's ❌ so I put it in the quiz.)

BISMARKS “ELEMENTS” OF A “GENUINE” APOLOGY:
(1) recognition of the event that caused harm, (I recognise that ____ caused harm...)
(2) an expression of regret and sympathy (I would like to express how much I regret my actions, and how sorry I am for _____...),
(3) an acknowledgement of responsibility—where appropriate—once the facts are fully understood (I acknowledge that it was my responsibility...),
(4) effective reparation, (usually ACC), and
(5) one or more opportunities to meet again after a period of reflection. (If you should want to speak to me about this in the future I encourage you to do so...)