Maysie Hewitt
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SPHR Human resources Quiz on SHRM-CP 1, created by Maysie Hewitt on 11/12/2018.

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Maysie Hewitt
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SHRM-CP 1

SHRM-CP 1

Question 1 of 99

1

The development of HR management was slowed and in many ways inhibited by World War II

Select one of the following:

  • True
  • False

Explanation

Question 2 of 99

1

State and federal laws have reduced the need for and slowed the growth of HR activities

Select one of the following:

  • True
  • False

Explanation

Question 3 of 99

1

The increasing costs of turnover have led managers to take more interest in HR management

Select one of the following:

  • True
  • False

Explanation

Question 4 of 99

1

As a general rule, HR activities should not be created unless they contribute to the effectiveness of the organization

Select one of the following:

  • True
  • False

Explanation

Question 5 of 99

1

The appropriate role for an HR department is to fill an advisory role; it is wrong for the human resource department to restrict or control the activities of other departments

Select one of the following:

  • True
  • False

Explanation

Question 6 of 99

1

Line managers and staff specialists agree that when conflict exists between them, it is because the line managers resist new ideas

Select one of the following:

  • True
  • False

Explanation

Question 7 of 99

1

The responsibility for performance evaluation is generally a shared responsibility between the HR department and line managers, while recruiting is primarily the responsibility of the HR department alone

Select one of the following:

  • True
  • False

Explanation

Question 8 of 99

1

The Hawthorne Studies had serious methodological weaknesses; nevertheless, they had an enormous influence on management and human resources

Select one of the following:

  • True
  • False

Explanation

Question 9 of 99

1

The major difference between personnel mgmt and HR mgmt is that

Select one of the following:

  • HR mgmt focuses more on training and development

  • only personnel mgmt includes the functions of compensation and benefits

  • in union companies it is called personnel mgmt while nonuniom companies call it HRM

  • there are no real differences, the terms are synonymous

Explanation

Question 10 of 99

1

Several factors have contributed to the growing importance of HR functions. Which of the following have not contributed?

Select one of the following:

  • mgmt has more disposable time to perform HR activities

  • greater legislation

  • the need for consistent treatment

  • greater sophistication of HR functions

  • growing cost of HR problems

Explanation

Question 11 of 99

1

Which of the following is not one of the basic roles for the HR department?

Select one of the following:

  • cost/savings analysis role

  • control role

  • advisory or counseling role

  • service role

Explanation

Question 12 of 99

1

When the HR department places hiring quotas on another department to achieve affirmative action goals, it is exercising its __________ role.

Select one of the following:

  • cost/savings analysis

  • control

  • advisory or counseling role

  • service role

Explanation

Question 13 of 99

1

When the HR department conducts an orientation training program it is fulfilling its ________ role.

Select one of the following:

  • cost containment

  • control

  • advisory or counseling role

  • service

Explanation

Question 14 of 99

1

Which of the following is not a major HR objective?

Select one of the following:

  • profit/cost containment

  • better service to society

  • social responsibility

  • organizational effectiveness

  • more extensive record-keeping and reporting

Explanation

Question 15 of 99

1

HR policies are useful primarily because:

Select one of the following:

  • they reduce product costs

  • they increase product quality

  • they represent written justifications for treating one group of employees differently than another group

  • they guide HR actions and help managers make more rapid and consistent decisions

  • they satisfy federal laws

Explanation

Question 16 of 99

1

HR policies are typically formed

Select one of the following:

  • under the direction of top mgmt with input from others

  • by the HR manager

  • by the constitution and bylaws of each corporate charter

  • by a combination of state and federal laws

Explanation

Question 17 of 99

1

Which of the following best describes what is meant by the term "HR policy"

Select one of the following:

  • a specific procedure that must be followed by the HR department

  • a general guide to decision making about an HR issue

  • a generally accepted HR practice

  • top management's philosophy about the responsibilities of the HR department

Explanation

Question 18 of 99

1

Employee handbooks should avoid calling full-time employees *permanent* employees because

Select one of the following:

  • part-time employees are excluded

  • unions have objected to the label

  • courts have interpreted it to be an implied promise

  • managers lose flexibility in making job assignments

  • none of the above: employees should be called permanent employees

Explanation

Question 19 of 99

1

Which of the following functions is not considered a major HR function?

Select one of the following:

  • staffing

  • advertising

  • compensation

  • training and development

  • employee safety and health

Explanation

Question 20 of 99

1

Which of the following is not a major HR function?

Select one of the following:

  • employment

  • compensation

  • HR research

  • employee relations

  • strategic planning

Explanation

Question 21 of 99

1

Which of the following was the most significant benefit of the factory system that existed a century ago?

Select one of the following:

  • they were safe and free from accidents

  • they provided a steady 8 hour-a-day job

  • they were productive and produced many basic goods

  • they were well-lit, warm, and comfortable

  • they provided highly enriched and satisfying jobs

Explanation

Question 22 of 99

1

Before 1930, the typical length of the work week was

Select one of the following:

  • only 20-30 hours

  • between 35 and 42 hours

  • between 45 and 50 hours

  • usually over 50 hours and sometimes over 80 hours

  • about 44 hours in factories and about 48 hours on the farms

Explanation

Question 23 of 99

1

The movement that started in the late 1800s which focused on finding the most efficient way to perform a task, economic incentives, and time-and-motion studies was called

Select one of the following:

  • industrial federalism

  • economic tailorism

  • scientific management

  • industrial resolution

  • piece-rate incentives

Explanation

Question 24 of 99

1

The Hawthorne Studies (1924-1933) concluded that productivity was influenced by:

Select one of the following:

  • human relations, especially friendly supervision and an informal work group

  • piece-rate incentives

  • changes in the design of work

  • all of the above

  • piece-rate incentives AND changes in the design of work

Explanation

Question 25 of 99

1

The army alpha and tests and Walter Scott's man-to-man rating scale methods of performance evaluation were part of which early movement?

Select one of the following:

  • scientific management

  • industrial psychology

  • human relations

  • employee relations

  • military HR placement

Explanation

Question 26 of 99

1

A person who has a broad knowledge of all the HR functions and how they interact with other divisions of an organization is called:

Select one of the following:

  • a specialist

  • a lieutenant

  • a generalist

  • an executive

Explanation

Question 27 of 99

1

The average number of employees in an HR department relative to the company's total employment is about:

Select one of the following:

  • 1:50

  • 1:100

  • 1:250

  • 1:500

Explanation

Question 28 of 99

1

The average cost of operating an HR department is about _________ percent of the company's

Select one of the following:

  • .5

  • 1.0

  • 1.5

  • 2.5

  • 5.0

Explanation

Question 29 of 99

1

To become a certified HR manager requires a combination of

Select one of the following:

  • passing a test and taking a college HR course

  • passing an exam and gaining work experience

  • obtaining a college degree and letters of reference

  • paying a fee and passing a college HR course

  • obtaining a college degree and letters of reference and paying a fee and passing a college HR course

Explanation

Question 30 of 99

1

The voluntary agreement between an employee and an organization regarding the conditions of employment is called:

Select one of the following:

  • a labor contract

  • a labor agreement

  • an employment exchange

  • a binding contract

Explanation

Question 31 of 99

1

In the inducements-contributions balance, the inducements refer to:

Select one of the following:

  • wages and salaries

  • company benefits

  • dedicated work

  • knowledge and skill of the employee

  • wages and salaries and company benefits

Explanation

Question 32 of 99

1

The essential contributions that an organization requires of its members include dependable performance, dependable attendance, and __________.

Select one of the following:

  • college education

  • social security number

  • clearance by the Department of Labor

  • spontaneous and innovative behaviors

  • participation in the employee benefit program

Explanation

Question 33 of 99

1

Which of the following is an illustration of unintentional organizational abuse?

Select one of the following:

  • Karen's locker was searched without her permission

  • Jim was told to lie to a supplier and say a check was in the mail

  • Carl faithfully sorted and filed invoices for 12 years without taking a vacation but was terminated when the operation was computerized

  • Carlos fell in love with a co-worker and their romance resulted in his wife leaving him

  • Because of a soft market, all of the copper workers were required to accept wage reductions

Explanation

Question 34 of 99

1

The best strategy for protecting employees from unintentional organizational abuse is

Select one of the following:

  • eliminating the bureaucracy in organizations

  • providing alternative job opportunities

  • teaching employees how to protect themselves

  • hiring new managers who are more ethical

Explanation

Question 35 of 99

1

Strategy refers to measurable goals, and when they are not measurable there is no strategy

Select one of the following:

  • True
  • False

Explanation

Question 36 of 99

1

Complex environments create greater environmental uncertainty than simple environments

Select one of the following:

  • True
  • False

Explanation

Question 37 of 99

1

A formal performance appraisal program would be more appropriate in a flexible organization than in an institutional organization

Select one of the following:

  • True
  • False

Explanation

Question 38 of 99

1

High inflation and high interest rates tend to increase unemployment

Select one of the following:

  • True
  • False

Explanation

Question 39 of 99

1

Social programs such as environmental protection and energy conservation have increased productivity rates

Select one of the following:

  • True
  • False

Explanation

Question 40 of 99

1

Recruiting costs are generally higher during periods of low unemployment

Select one of the following:

  • True
  • False

Explanation

Question 41 of 99

1

The interests of stockholders/owners are often inconsistent with the interests of customers/clients and they create conflicting demands on the personnel policies of a company

Select one of the following:

  • True
  • False

Explanation

Question 42 of 99

1

Which of the following is least descriptive of strategy?

Select one of the following:

  • it identifies the mission and goal of the organization

  • it specifies objective performance criteria and is measurable

  • it defines the action plans the organization intends to follow

  • it has a long-term focus beyond the immediate horizon

  • it recognizes the impact of environmental forces

Explanation

Question 43 of 99

1

Two variables that have the greatest impact on the stability of an organization's environment are the complexity of the environment and

Select one of the following:

  • the rate of inflation

  • the growth in the labor force

  • the style of leadership

  • the rate of change

  • management's expectations

Explanation

Question 44 of 99

1

A compensation system that consists of team incentives based on team performance is most appropriate for what kind of organization?

Select one of the following:

  • institutional

  • flexible

  • entrepreneurial

  • proprietorship

  • bureaucratic

Explanation

Question 45 of 99

1

As a result of high unemployment levels

Select one of the following:

  • absenteeism and turnover increase

  • employees are more inclined to demand higher wages

  • commitment to the company declines

  • recruitment is easier

  • the number of grievances increases

Explanation

Question 46 of 99

1

Which of the following is true about productivity?

Select one of the following:

  • it is the total amount of goods produced

  • it affects the job evaluation program of an organization

  • it may increase but not decrease

  • it refers to the average amount produced per employee hour

Explanation

Question 47 of 99

1

Changes in real compensation are most closely tied to changes in

Select one of the following:

  • inflation

  • consumer price index

  • productivity

  • size of labor force

  • economic competition

Explanation

Question 48 of 99

1

Which of the following would not contribute to an increase in productivity?

Select one of the following:

  • automation

  • new technology

  • training and development

  • environmental protection programs

Explanation

Question 49 of 99

1

An HR strategy that focuses on providing basic education and skill acquisition is most appropriate for a generic business strategy that is focused on

Select one of the following:

  • retrenchment

  • cost reduction

  • economic growth

  • improving quality

  • new technology

Explanation

Question 50 of 99

1

If an organization's generic strategy focuses on cost reduction, the most appropriate HR strategy is

Select one of the following:

  • eliminating unnecessary positions

  • recruiting top college graduate

  • motivating employees with merit pay

  • improving the employee complain system

  • campaigning to eliminate the union

Explanation

Question 51 of 99

1

Which of these organizational characteristics has the least impact on defining an organization's culture?

Select one of the following:

  • slogans

  • ceremonies

  • symbols

  • stories

  • profitability

Explanation

Question 52 of 99

1

Which HR practice will most likely create a supportive/participative organizational culture?

Select one of the following:

  • a profit-sharing plan and pay-for-performance incentives

  • top-level HR planning

  • a promotion policy that focuses on external hiring

  • a safety program containing a complete list of safety rules

  • a pay security program that keeps salary information confidential

Explanation

Question 53 of 99

1

An OD intervention refers to

Select one of the following:

  • a new organizational social system

  • a series of planned activities designed to improve organizational functioning

  • a change in the technological structure

  • the adoption of new technology

  • the development of a new discovery in the product mix

Explanation

Question 54 of 99

1

In general, task specialization usually

Select one of the following:

  • increases productivity and efficiency

  • increases alienation and boredom

  • decreases training time

  • all of the above

Explanation

Question 55 of 99

1

Allowing employees to determine their own work hours subject to limits is called

Select one of the following:

  • variable scheduling

  • flextime

  • alternative work structuring

  • job sharing

  • autonomous scheduling

Explanation

Question 56 of 99

1

Which of the following is not one of the advantages of permanent part time employment?

Select one of the following:

  • some people don't like to work full time

  • reduced supervisory responsibility

  • greater flexibility in hiring employees to meet erratic work requirements

  • work can be adjusted to fit the problems of declining health

  • more conductive to the non-work demands of mothers and students

Explanation

Question 57 of 99

1

Research on the effects of job sharing suggest that

Select one of the following:

  • productivity and satisfaction increase while absenteeism and turnover decrease

  • satisfaction is increased but productivity declines

  • absenteeism, turnover, and job satisfaction are increased, but productivity is not affected

  • job satisfaction improves, but nothing has been consistently found regarding other variables

  • the results have been mixed and no consistent conclusions can be stated

Explanation

Question 58 of 99

1

Studies evaluating job sharing indicate that in most instances there is

Select one of the following:

  • decreased productivity

  • higher absenteeism and tardiness

  • greater training costs

  • all of the above

  • none of the above

Explanation

Question 59 of 99

1

Which of the following is an important goal of quality of work life programs?

Select one of the following:

  • to create a more democratic organization

  • to achieve greater returns to stockholders by reducing labor costs

  • to create greater job security

  • all of the above

  • to create a more democratic organization and to create greater job security

Explanation

Question 60 of 99

1

Which of the following topics would be the most likely topic for discussion in a labor management committee meeting?

Select one of the following:

  • the grievance of a new employee

  • productivity improvements to avoid the closing of the plant

  • wage increases

  • preparations for the next collective bargaining session

  • designing a new benefit package

Explanation

Question 61 of 99

1

A group of workers which meets on a regular basis to develop new production procedures and ways to improve the quality of the product is called

Select one of the following:

  • a labor management committee

  • quality control circle

  • autonomous work team

  • shared suggestion team

  • management representative group

Explanation

Question 62 of 99

1

One of the chief defining characteristics of TQM is

Select one of the following:

  • safety rules

  • piece-rate incentives

  • continuous improvement

  • delegation of results

  • new technology

Explanation

Question 63 of 99

1

Benchmarking typically involves performance comparisons with

Select one of the following:

  • previous year's performance

  • goal-setting for this year

  • industry averages

  • industry leaders

  • international companies

Explanation

Question 64 of 99

1

A HR audit is specifically designed to assess

Select one of the following:

  • the effectiveness of the recruiting and selection process

  • the training and development of employees

  • the HRM department

  • the overall productivity of employees

  • how productive the company is in terms of a cost/benefit analysis

Explanation

Question 65 of 99

1

In HR accounting, the historical or acquisition cost, of acquiring human resources is called

Select one of the following:

  • outlay cost

  • replacement cost

  • recruiting costs

  • total staffing outlay

  • turnover efficiency cost

Explanation

Question 66 of 99

1

In HR accounting, the cost of recruiting, hiring, and training a totally new work force is called the

Select one of the following:

  • outlay cost

  • replacement cost

  • recruiting costs

  • total staffing outlay

  • turnover efficiency cost

Explanation

Question 67 of 99

1

A sensitive instrument for measuring job satisfaction which uses adjective pairs is called

Select one of the following:

  • sematic differential

  • paired comparison

  • v-sort

  • matched pairs method

  • staffing loss ratio

Explanation

Question 68 of 99

1

Which of the following is an example of involuntary absenteeism?

Select one of the following:

  • attending a son's graduation

  • missing the bus

  • a heavy snowstorm which closes the roads

  • hangover

Explanation

Question 69 of 99

1

Turnover is calculated by dividing ___________ times 100 by the average number of employees on the payroll during the month.

Select one of the following:

  • layoffs during the month

  • quits during the month

  • voluntary separations during the month

  • total separations during the month

  • total separations during the month except for layoffs

Explanation

Question 70 of 99

1

Two variables most significantly related to turnover are

Select one of the following:

  • job dissatisfaction and routine jobs

  • job dissatisfaction and poor supervision

  • absenteeism and tardiness

  • job dissatisfaction and unemployment levels

  • production standards and competing job offers

Explanation

Question 71 of 99

1

An illustration of a strategic HR activity is

Select one of the following:

  • creating an employee suggestion system to support a new quality initiative

  • rotating members of a quality improvement committee to give more members a chance to participate

  • increasing the reward for employee suggestions that are selected by $25

  • publishing in a company newsletter the names and ideas of employees who submit useful suggestions

Explanation

Question 72 of 99

1

The ideal statistic a hiring manager should use for combining four selection criteria into a single weighted composite is

Select one of the following:

  • standard deviation

  • tests of significance

  • analysis of variance

  • regression analysis

Explanation

Question 73 of 99

1

To evaluate employee attitudes regarding a compressed workweek, an HR manager administered a questionnaire to two groups. One group using the usual 5/8 schedule and one group using the 4/10 schedule. The mean scores for both groups were the same, but the manager thinks the mean fails to show that the employees in the 4/10 group either love or hate the new schedule. What statistic should be compared to confirm this decision?

Select one of the following:

  • median

  • mode

  • standard deviation

  • t-test or analysis of variance

Explanation

Question 74 of 99

1

A research instrument that measures what is supposed to measure is said to be

Select one of the following:

  • reliable

  • valid

  • accurate

  • dependable

Explanation

Question 75 of 99

1

Which of the following is the best research design for evaluating a training program?

Select one of the following:

  • pre-test/post-test design using an experimental group and a control group

  • case study

  • solomon four-group design

  • pre-test/post test comparison using one group

Explanation

Question 76 of 99

1

Which kind of firm is most extensively involved in international business?

Select one of the following:

  • multinational enterprises

  • global firms

  • import-export firms

  • firms that have international partners

Explanation

Question 77 of 99

1

Which of the following is characteristic of a transactional leader?

Select one of the following:

  • vision of the future

  • mission statements

  • contingent pay

  • alignment of policies

Explanation

Question 78 of 99

1

A leader who stresses standard procedures, schedules the work to be done, and assigns subordinates to particular tasks is high on

Select one of the following:

  • initiating structure

  • consideration

  • leader reward behavior

  • personally punishing leader behavior

Explanation

Question 79 of 99

1

Deontology defines right according to

Select one of the following:

  • what is best for society

  • what is best for each individual

  • what is fair and just

  • what will harm versus help people

Explanation

Question 80 of 99

1

Why is the potential for organizational abuse greater when companies promise to take care of their people?

Select one of the following:

  • because companies cannot control the economy and people's security may be misplaced

  • because the companies make false promises that they do not intend to keep

  • because the leaders who make the decisions are not honorable

  • because the organization does not have a heart, mind, soul, or memory

Explanation

Question 81 of 99

1

A statement that explains why an organization exists, how it contributes to society, and which values guide its actions is called

Select one of the following:

  • a mission statement

  • a strategy

  • an organizational policy

  • a public release

Explanation

Question 82 of 99

1

The three major approaches to achieving long-term competitive advantages are cost leadership,

Select one of the following:

  • quality, and product efficiency

  • resource acquisition, and market share

  • cost containment, and cost sharing

  • differentiation, and focus

Explanation

Question 83 of 99

1

A useful model for analyzing the profit potential of a firm within its industry is called the

Select one of the following:

  • strategy management model

  • five forces model

  • environmental scanning outline

  • resource allocation plan

Explanation

Question 84 of 99

1

One of the primary consequences of intense economic competition on HRM is

Select one of the following:

  • companies are forced to revise their job descriptions

  • job enrichment programs have to be suspended

  • fewer financial rewards are offered except in the most successful firms

  • technological advances are reduced and the use of technology decreases

Explanation

Question 85 of 99

1

Which decade had the highest average birthrate?

Select one of the following:

  • 1910s

  • 1930s

  • 1950s

  • 1970s

Explanation

Question 86 of 99

1

A small start-up software company realizes that the technology skillsets of newly hired programmers are more advanced than the existing programmers' skillsets. Recognizing the constant business need for these evolving, state-of-the-art skillsets, which is the best workforce development strategy to implement?

Select one of the following:

  • Offer new hires shorter-term contracts to allow for a continual hiring of programmers with the most up-to-date skills.

  • Partner with a local community college to offer programmers the opportunity to update their skillsets.

  • Design a rigorous in-house training program to get longer-tenured programmers up to speed with the newer programmers.

  • Perform a job redesign for the existing employees that will not require new, updated skills.

Explanation

Question 87 of 99

1

Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?

Select one of the following:

  • Role play

  • Apprenticeship

  • Simulation

  • Team training

Explanation

Question 88 of 99

1

An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?

Select one of the following:

  • Total costs for training

  • Average tenure of employees

  • Performance quality of one-year employees

  • Percentage of employees with a career plan

Explanation

Question 89 of 99

1

A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?

Select one of the following:

  • Final warning

  • Verbal caution

  • Written reprimand

  • Counseling

Explanation

Question 90 of 99

1

An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?*

Select one of the following:

  • Train staff to use performance system

  • Design appraisal system

  • Identify development areas

  • Track timely receipt of appraisals

Explanation

Question 91 of 99

1

Which is a significant benefit of recruiting from internal sources?*

Select one of the following:

  • Provides a continuous pool of applicants

  • Minimizes inflated expectations about the job

  • Employees will all be of the existing mindset

  • Innovation increases with each infusion of new talent

Explanation

Question 92 of 99

1

Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.

The CEO asked the HR director to support this new staffing need. Which is the best action for HR to take first to begin supporting this initiative?

Select one of the following:

  • Identify a recruiting firm to attract talent to fill the new positions.

  • Survey employees to gauge interest in relocating to company headquarters.

  • Review job descriptions and total rewards structure to align them with staffing goals.

  • Identify employees unwilling to relocate so they can convey historical knowledge to new hires.

Explanation

Question 93 of 99

1

Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.

A month after the move, many of the relocated staff threaten to quit. HR conducts a survey and discovers three main causes of dissatisfaction: higher cost of living, unaffordable housing, and low-rated schools. Which is the best course of action for HR to endorse to leadership to prevent departures?

Select one of the following:

  • Create a program for leadership to provide resources to assist staff.

  • Reveal the long-term growth strategy to promote staff buy-in.

  • Recommend leadership to focus on the biggest obstacle to retention.

  • Advise leadership to offer incentives to retain high-performing staff.

Explanation

Question 94 of 99

1

Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.

Many employees suffer anxiety because of the increased workload and the fact their long-time friends are gone while they remain. Which is the most important first step for the HR director to take to mitigate the effects of survivor syndrome being experienced by remaining employees?

Select one of the following:

  • Offer one-to-one career coaching so employees can manage increased workload.

  • Communicate with employees to acknowledge that management is aware employees are struggling and intends to help.

  • Invite a representative of the employee assistance program (EAP) to a town hall meeting to review EAP benefits for all employees.

  • Encourage department heads to actively increase individual recognition of employee contributions to the business.

Explanation

Question 95 of 99

1

Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.

The VP of research and development asks for HR’s help resolving pay discrepancies, discovered during due diligence, among the senior engineers. The staff has been discussing this frequently and it is now affecting the team. Which is the best way for HR to reassure the employees?

Select one of the following:

  • Promise employees that everyone will be compensated fairly and equitably within 90 days.

  • Analyze the competitive market, related compensation philosophies and strategy to implement a new pay program.

  • Tell the company to adopt the higher of the two salary structures then adjust everyone's salary based on experience, education, and work assignments.

  • Make a commitment that a comprehensive review of pertinent issues will be swiftly concluded.

Explanation

Question 96 of 99

1

Which test most effectively identifies potential high-performing leaders in a collaborative work environment?

Select one of the following:

  • Psychomotor

  • Emotional intelligence

  • Personality

  • Work sample

Explanation

Question 97 of 99

1

Recently, HR has received complaints about the fairness of the CEO's compensation. Which should the HR manager do first to ensure that the executive compensation practices of the company are fair?

Select one of the following:

  • Determine which objectives are being used to evaluate executives.

  • Identify the rewards being offered to incentivize long-term goals.

  • Analyze the company culture and compensation structure history.

  • Confirm the plan is balanced with long-term and short-term incentives.

Explanation

Question 98 of 99

1

Which incentive plan is most likely to cause frustration to higher-performing employees?

Select one of the following:

  • Piecework

  • Profit sharing

  • Behavioral encouragement

  • Gain sharing

Explanation

Question 99 of 99

1

Which is the best way to address the lack of diversity within organizational units?

Select one of the following:

  • Consult legal to mitigate discrimination claims in hiring.

  • Implement incentives to employees for candidate referrals.

  • Confirm that recruiters incorporate diversity policy into the recruitment process.

  • Develop a diversity initiative with targeted hiring objectives.

Explanation

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