Patrick Bauer
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A set of QAs for the ADM 201 exam - contains some real exam questions.

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Salesforce ADM 201

Question 1 of 57

1

Which is a Salesforce feature licence? (2 answers)

Select one or more of the following:

  • Knowledge user

  • Opportunity user

  • Service user

  • Console user

Explanation

Question 2 of 57

1

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

Select one of the following:

  • User is automatically Logged Out without saving data

  • User keeps working continuously without any issues

  • User is asked in a Popup window if he would like to extend his session

  • User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Explanation

Question 3 of 57

1

Universal containers is using the same profile for sales and Operations users. The administrator wants to enable access to a custom object for Sales users but not for Operations users. How can he accomplish that?

Select one of the following:

  • Customize a standard profile

  • Create a custom profile

  • Permission sets

Explanation

Question 4 of 57

1

An Administrator mad a field required but there are still records entered without entering the field, what can an administrator check? (2 answers)

Select one or more of the following:

  • Check that the field is required on all page layouts

  • Check that the field is not set as read-only in FLS on some profiles

Explanation

Question 5 of 57

1

There is an escalation rule on a case to escalate on 30/12. A case is modified to not meet the rule requirement. What will happen?

Select one of the following:

  • The rule escalation will be removed from the time based queue

  • The case will escalate on 30/12

Explanation

Question 6 of 57

1

Which standard objects have a one-to-many relationship with account? (3 answers)

Select one or more of the following:

  • Lead

  • Case

  • Contact

  • Opportunity

  • Campaign

Explanation

Question 7 of 57

1

An administrator wants to send an automatic reply to all cases submitted via web to case that contain a word “password” or “forgot”. Administrator should create an auto-response rule for web to case.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 57

1

An administrator wants to set up an auto response rule on lead to response in multiple languages. He can do that by creating an email template for every language and create an auto response rule

Select one of the following:

  • True
  • False

Explanation

Question 9 of 57

1

An administrator wants to alert support users when an account support is about to expire. How can he do that?

Select one of the following:

  • Auto-response rule

  • Workflow

  • Escalation rule

Explanation

Question 10 of 57

1

An administrator can not delete a field, why is that?

Select one of the following:

  • A field is used in a workflow field update rule

  • A field is used in a report

  • A field is used in page layouts

  • A field is a part of field-dependency

Explanation

Question 11 of 57

1

An administrator added a value to opportunity stage field, but it is not visible to end users, why is that? A value was not added to a business process

Select one of the following:

  • True
  • False

Explanation

Question 12 of 57

1

An admin added a record type but it is not visible for a user. Why is that? (2 answers)

Select one or more of the following:

  • The record type is not enabled for the profile

  • A record type is inactive

Explanation

Question 13 of 57

1

An admin gave the user create permissions on campaign object, but a user can not create campaigns why is that? A Marketing user checkbox on user record is not checked

Select one of the following:

  • True
  • False

Explanation

Question 14 of 57

1

Which currency is used for conversion in salesforce?

Select one of the following:

  • Record currency

  • User currency

  • Organisation default currency

Explanation

Question 15 of 57

1

A user entered a wrong password multiple times and his account is locked, what can a manger do?

Select one or more of the following:

  • Send the user his password

  • Log in as a user and reset a password

  • Unlock a user record

  • Reset the users password

Explanation

Question 16 of 57

1

What must be enabled to enable editing in list views?

Select one or more of the following:

  • Enable enhanced list views

  • Enable inline editing

Explanation

Question 17 of 57

1

A sharing rule can be used to share a record with what?(2 answers)

Select one or more of the following:

  • Public group

  • Roles & subordinates

  • Profiles

  • Queues

Explanation

Question 18 of 57

1

An admin wants to give a public group access to a single opportunity record. What can he do?

Select one of the following:

  • Use manual record sharing

  • Create a sharing rule

Explanation

Question 19 of 57

1

An admin wants to hide a field from reports, page layouts, views and search results, what must he do?

Select one of the following:

  • Edit Field level security

  • Remove the field from the page layout

Explanation

Question 20 of 57

1

An admin wants to de-dupe records on import. What tool can he use?

Select one of the following:

  • Import wizard

  • Data loader

Explanation

Question 21 of 57

1

An admin wants to set up a monthly backup. How can he do that?

Select one of the following:

  • Data export service

  • Schedule a report

  • Analytic snapshot

  • Import wizard

Explanation

Question 22 of 57

1

What must an admin take in consideration on lead conversion?(2 answers)

Select one or more of the following:

  • Custom fields can be mapped to account, contact and opportunity custom fields

  • Standard fields are automatically mapped to account, contact and opportunity fields

Explanation

Question 23 of 57

1

What chart types can use summary report values? (2 answers)

Select one or more of the following:

  • Metric

  • Gauge

  • Chart

  • Table

Explanation

Question 24 of 57

1

What settings can an admin edit when scheduling a dashboard refresh? (2 answers)

Select one or more of the following:

  • Send a notification to all users following a dashboard

  • Refresh components at different times

  • View and edit refresh time

  • Edit refresh time-zone

Explanation

Question 25 of 57

1

How can permissions on folders be defined(2 answers)

Select one or more of the following:

  • Read only

  • Read/Write

  • Read/Write/Create

  • Read/Write/Create/Delete

Explanation

Question 26 of 57

1

What can AppExchange be used for

Select one or more of the following:

  • Install packages from salesforce partners

  • Download dashboards and reports

Explanation

Question 27 of 57

1

When records are imported, and some don’t pass validation rules, what will happen?

Select one of the following:

  • An import will fail for all records

  • An import will stop when it gets to the first record that doesn’t pass validation

  • An error report will be generated for the records not passing validation rules

Explanation

Question 28 of 57

1

How can a user access salesforce from a mobile phone(2 answers)

Select one or more of the following:

  • Salesforce1 application

  • From a mobile phone browser

  • Use Salesforce connect for mobile

Explanation

Question 29 of 57

1

What can a user modify for standard fields?(3 answers)

Select one or more of the following:

  • Picklist values

  • Help text

  • Label

  • Default value

Explanation

Question 30 of 57

1

How can you group campaigns in a certain campaign program? Campaign hierarchy

Select one of the following:

  • True
  • False

Explanation

Question 31 of 57

1

An admin wants to display account credit check field on opportunity record. What can he do? Create a cross-object formula field

Select one of the following:

  • True
  • False

Explanation

Question 32 of 57

1

When you transfer account, what else can you transfer?(3 answers)

Select one or more of the following:

  • Open activities

  • Open cases

  • Closed cases

  • Closed activities

  • Contacts

  • Notes

Explanation

Question 33 of 57

1

What can be edited on a profile? (3 answers)

Select one or more of the following:

  • Record type access

  • App access

  • Page layout access

Explanation

Question 34 of 57

1

What can be customized in user interface settings?(2 answers)

Select one or more of the following:

  • Hover links on related records

  • Inline editing

Explanation

Question 35 of 57

1

Which chart type can show multiple summary values? (2 answers)

Select one or more of the following:

  • Donut

  • Funnel

  • Horizontal bar

  • Line

Explanation

Question 36 of 57

1

An admin wants to relate a Widget object to an Account and Widgets related to accounts on Account record. What must he do? (2 answers)

Select one or more of the following:

  • Add a lookup field to the Widget object

  • Ad a related list to the Account layout

Explanation

Question 37 of 57

1

Salesforce CRM Content is used for: (2 answers)

Select one or more of the following:

  • Attachments

  • Document

  • Libraries

  • Notes

Explanation

Question 38 of 57

1

A workflow rule is created, what must be taken into account?(2 answers)

Select one or more of the following:

  • It will trigger only for newly edited/created records

  • The condition can be modified to fire immediately or after some time

Explanation

Question 39 of 57

1

A sharing model requires for the opportunity access to be set as public read/write, but some users are complaining that there are too many records in reports. What can an administrator do?

Select one of the following:

  • Change organization wide default to private

  • Create a report filter

Explanation

Question 40 of 57

1

What can be set on activities(tasks and events)? (2 correct)

Select one or more of the following:

  • Workflows

  • Field level security

  • Custom fields

Explanation

Question 41 of 57

1

Which standard objects have one-to-many relationship with the Account object?

Select one or more of the following:

  • Contact

  • Opportunity

  • Case

  • Lead

Explanation

Question 42 of 57

1

What can be customized on activities?

Select one of the following:

  • Enable Group Tasks

  • Enable Sidebar Calendar Shortcut

  • Enable Creation of Recurring Events

  • Enable Creation of Recurring Tasks

  • Enable Activity Reminders

  • Enable Email Tracking

  • All of above

Explanation

Question 43 of 57

1

Which are features of Chatter? (pick 3)

Select one or more of the following:

  • Recommend

  • Notes

  • Feed

Explanation

Question 44 of 57

1

What will appear in My Unresolved Items after syncing items from Outlook to Salesforce?

Select one or more of the following:

  • emails not related to a record

  • contacts not related to a account

  • case not related to a contact

Explanation

Question 45 of 57

1

What can be customized on standard fields? (pick 3)

Select one or more of the following:

  • default text

  • field type

  • picklist values

  • label

  • help text

Explanation

Question 46 of 57

1

Can a product have different prices in different pricebooks?

Select one of the following:

  • Yes

  • No

Explanation

Question 47 of 57

1

Validation rules are inforced on data import.

Select one of the following:

  • True
  • False

Explanation

Question 48 of 57

1

Web-to-case - organization wants to send emails on the customer language as a confirmation. How can they enforce that? Auto-response rules

Select one of the following:

  • True
  • False

Explanation

Question 49 of 57

1

What accounts are automatically sincronized when using Salesforce for Outlook? Accounts that the user owns

Select one of the following:

  • True
  • False

Explanation

Question 50 of 57

1

Which feature allows a user to group campaigns within a specific marketing program or initiative? Campaign hierarchy

Select one of the following:

  • True
  • False

Explanation

Question 51 of 57

1

Which dashboard component can display data from the summary rows of reports?

Select one or more of the following:

  • Table

  • Chart

  • Graph

Explanation

Question 52 of 57

1

A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers

Select one or more of the following:

  • Sales quota

  • Account rating

  • Forecast category

  • Probability

Explanation

Question 53 of 57

1

Which Setting can a system administrator enable in the user interface? Pick 2

Select one or more of the following:

  • Customizable recent tags

  • Chatter messenger for specific users

  • Printable list views

  • Related list hover links

Explanation

Question 54 of 57

1

What information does the Company Profile Hold?

Select one or more of the following:

  • Language, Locale, and Time Zone

  • Licenses, Storage and Used Space

  • Fiscal Year

  • Forecasting

  • None of the above

Explanation

Question 55 of 57

1

Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the
first day of any month of the year.

Select one of the following:

  • True
  • False

Explanation

Question 56 of 57

1

Where are active currencies located?

Select one or more of the following:

  • Security Control

  • User record (Personal Setup)

  • Company Profile

  • None of the above

Explanation

Question 57 of 57

1

All the following are Main Setup areas in Salesforce.com EXCEPT?

Select one of the following:

  • Personal Setup

  • App Setup

  • Data Setup

  • Administration Setup

Explanation

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