Human Resource Development

Two work-for-hire exceptions (copyright)

two circumstances that don’t require permission

Copyrights

Works-for-hire

fair use doctrine

patent

three types of patents

Design Patents

Utility Patents

Plant Patents

Organization development

organizational culture

four categories of organization development interventions

Three examples of strategic interventions

Two elements of change management

Three stage for change

What is unfreezing?

What is moving?

What is refreezing?

Tools for Successful Change
8 steps

knowledge management

knowledge management methods

Six knowledge management methods

Expert Registers
(knowledge management method)

Best-Practice Standards
(knowledge management method)

After-Action Evaluations aka postmortem
(knowledge management method)

Communities of Practice
(knowledge management method)

Technology Solutions
(knowledge management method)

Knowledge Management Systems
(knowledge management method)

Learning organizations

What are Peter Senge's five disciplines, or guiding principles?

Peter Senge's five disciplines

Systems Thinking

Personal Mastery

Mental Models

Building a Shared Vision

Team Learning

Techno-Structural Interventions

Two examples of techno-structural interventions

Total Quality Management
(TQM)

Four significant contributors to TQMs

W. Edwards Deming's contribution to TQMs

Joseph M. Juran

Juran Trilogy

Dr. Kaoru Ishikawa's seven tools

Dr. Kaoru Ishikawa's Check Sheet

Dr. Kaoru Ishikawa's Histogram

Dr. Kaoru Ishikawa's Pareto Chart

Dr. Kaoru Ishikawa's Cause-and-Effect Diagram

Dr. Kaoru Ishikawa's Stratification charts

Dr. Kaoru Ishikawa's Scatter Chart

Dr. Kaoru Ishikawa's Process-Control Chart

Philip B. Crosby's four absolutes of quality

Six Sigma

Quality Leader/Manager

Master Black Belt

Process Owner

Black Belt

Green Belt

High-Involvement Organizations (HIOs)

Four elements of HIOs

Human Process Interventions

Four human process interventions

Conflict resolution

Management by Objectives (MBO)

Emotional Intelligence (EQ intervention)

Human Resource Management Interventions

Examples of Human Resource Management Interventions

What is talent management?

What is talent assessment?

KBI

Talent assessment tools

What is interest assessment?

What is career portfolio?

6 development opportunities

What is Job Design?

What is Job Enrichment?

What are 5 job factor that can help bring out positive outcomes when using job enrichment?

What is Job Enlargement?

What is Skills Training?
(development opportunity)

What is Career Development?
(development opportunity)

HiPo employee

What is Mentoring Programs?
(development opportunity)

What is reverse mentor?

What is Executive and Management Coaching?

Difference between a mentor and a coach

3 approaches of executive and management coaching

What is Management Development program?

What is a Leadership Development program?

What is a Employee Training Program?

3 training levels

What is Organizational-level training?

What is Task-level training ?

What is Individual-level training?

What organizational needs does development program address?

What organization needs do training programs address?

What is an instructional design model for training program?

What is ADDIE model?

What does Analysis do in ADDIE?

What does Design do in ADDIE model?

What is a learning curve?

4 examples of learning curves

What is Negatively Accelerating Learning Curve?

What is Positively Accelerating Learning Curve?

What is S-Shaped Learning Curve?

What is Plateau Learning Curve?

What does Development do in ADDIE model?

3 instructional methods

What are Passive Training Methods?

3 kinds of passive training methods

What are Active Training Methods ?

5 active training methods

What is a Socratic seminar?

What are Experiential Training Methods?

3 experiential training methods

4 Program Delivery Mechanisms

5 E-learning tools

What does Implementation do in ADDIE model?

6 seating styles for a training

What is Theater-style seating best for?

What is Classroom-style seating best for?

What is Banquet-style seating best for?

What is Chevron-style seating best for?

What is Conference-style seating best for?

What is U-shaped-style seating best for?

What does Evaluation do in ADDIE model?

2 evaluation processes

5 formative evaluation strategies

Donald Kirkpatrick's 4 levels of evaluation for training programs

What is Performance management?

What is Performance Appraisal/performance evaluation/performance review?

3 factors in the appraisal process

5 Elements of Performance Appraisal

2 Timing Performance Appraisals

Disadvantage of timing reviews to coincide with employee anniversary dates

What is focal review period?

Advantage of focal review period

4 categories of performance-appraisal methods

What is a comparison method?

3 common methods of comparison

What is ranking?

What is Paired Comparison?

What is Forced Ranking ?

2 common rating methods

What are rating scales?

What is a performance checklist?

What do Narrative Methods require managers to do?

3 narrative methods

What is critical incident review process?

What is an essay review process?

What is the best-known behavioral review method?

What is BARS review method?

What process can be used to avoid bias in performance review?

Why is it important to provide training to performance evaluators?

What are the training content about?

What should be coverd in training on before the appraisal meeting?

What should be covered in training during the appraisal meeting?

What should be covered in training after the appraisal meeting?

3 common activities to deal with unique employee needs

How can diversity program can be used as an HR management intervention?

Why do we need flexible work arrangement?

examples of flexible work arrangements

What should an effective repatriation- management process included?

2 metrics for measuring results

What are metrics for Business Impact Measures?

2 metrics for Business Impact Measures

What are Production Measures?

What are Return on Investment measures?

3 metrics to measure Tactical Accountability

What are challenges to Organization Development intervention in a global market?

What is synchronous training?

What is asynchronous training?