Needs Assessment or Needs Analysis

Seven steps of a needs assessment

Define a contract

What is a third-party contract ?

Critical factor for a successful contractor relationship

RFP
(where information about clear understanding of the product or service to be provided and clearly defined expectations for quality and service levels)

Eight elements for developing a RFP

brown-bag lunches
or
lunch and learn

Top-Down Communication methods

Bottom-Up Communication Methods

Four questions for deciding best communication methods

Two basic categories of documentation requirements

Two reasons for documenting employment actions

Two key considerations in documenting performance issues

Six typical disciplinary actions

What is andragogy?

Five characteristics of adult learning according to Malcolm Knowles

Three types of learners

Eight motivation concepts

Abraham Maslow: The Hierarchy of Needs (1954) / Five levels of needs

B. F. Skinner: Operant Conditioning (1957)
(behavior reinforcement or behavior modification) / Four intervention strategic

Frederick Herzberg: Motivation/Hygiene Theory or Two-factor Theory (1959)

What is job enrichment concept?

Douglas McGregor: Theory X and Theory Y (1960)
(management approaches)

David McClelland: Acquired Needs Theory (1961)

J. Stacey Adams: Equity Theory (1963)

Victor Vroom: Expectancy Theory (1964)

Clayton Alderfer: ERG Theory (1969)

Difference between Maslow & Alderfer

Three theories of leadership

Six leadership styles

What is project management?

Five phases of a project life cycle

Three reasons for making workplace diversity a priority

What is cultural competence?

What is the purpose of diversity training?

What is the purpose of diversity initiative?

What is Intrapersonal intelligence?

What is interpersonal intelligence?

What is emotional intelligence?

Two purposes of an HRIS

A

HMS

LMS

LPMS

LCMS

Two types of research

Sources to collect data for the analysis process

Two analysis tools

What is Quantitative Analysis tools?

Four common quantitative analysis tools

What is correlation measure?

What is Correlation Coefficient?

Six measures for analyzing data under measures of central tendency

What does Time-Series Forecast do?

What does trend analysis do?

What does Simple Linear Regression measure?

What does Multiple Linear Regression measure?

What is Simulation Model?

Ratios

What are Qualitative analysis tools?

How does the Delphi technique work?

What is nominal group technique?

Two types of metrics for measuring results

What does business impact measures to?

Two business impact measures

What are Tactical Accountability Measures?

Eight common tactical accountability measures

What is a business case used for?

What is the purpose of job analysis?

What is a job description?

11 pieces of information should be in a job description

What is the focus of job analysis?

What are organizational structures?

Six organizational structures

What does an environmental scan do?

Two elements to the scanning process

Four environmental scanning tools

SWOT Analysis

Areas for internal assessments

PEST analysis

Five questions need to be answers when conducting Porter's Five Force analysis

Three methods to collect information for employee attitude assessment

What is the balance sheet formula?

What is the income statement?

A statement of cash flows

Accrued expense

Accounts payable

Accounts receivable

Assets

Audited financial statements

Budget

Cost of goods sold

Equity

Expense

Generally accepted account- ing principles (GAAP)

Gross profit

Liability

Net profit

Profit

Retained earnings

Revenue

What does budgeting process do?

Two basic ways to create a budget

Three approached to budgeting

What is a capital budget?

Four basic steps to manage risk

Forms of risk

What is a liability?

What is a tort?

Assessing/Analyzing the Types of Possible Threats

How is the level of risk involved measured?

Four ways to manage risks through prevention or mitigation

What is risk mitigation?

What is risk acceptance?

What is risk avoidance?

What is risk transfer?

EPLI