Business Management (Chapter 6: Reviewing performance - the need for change ) Flashcards on Chapter 6 Definitions , created by Katelyn Gorman on 01/11/2017.
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Created by Katelyn Gorman
over 6 years ago
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Created by Katelyn Gorman
over 6 years ago
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Change
Business change
Proactive
Reactive
Effectiveness
Efficiency
Key performance indicators
Percentage of market share
Net profit
Productivity
The rate of productivity growth
Number of sales
Rate of staff absenteeism
Staff turnover
Level of wastage
Customer complaints
Number of workplace accidents
Benchmarking
Force Field Analysis
Driving forces
Restraining forces
internal environment
External environment
Operating environment
Macro environment
Globalisation
Innovation
Niche market
Restraining forces
Organisational inertia
Competitive advantage
Product differentiation
