Very sick ladyShe wants to finish the process quickly, because she is in bed.
Pt has a heavier tone of voice
Pt has a very nice tone of vocie
The recording is basically saying that your information will remain secure and private in our server and it will not be shared with anyone other than the Dr, you are allowing us to send you information regarding your process only to the numbers you provide us with, and you can opt out at any time.
1420 Angie DriveWestminster, CA 92683714-899-1940July 10, 1964FemaleDeshiAkhtakhanov@dayrep.com
Does agent make pt repeat more than 3 times with out phonetic alphabet
Does agent make pt repeat with phonetic alphabet morethan 3 times.
Pt continues until xfer
Role play intake information
Agent introduces proparlyand explains the reason ofthe call.
Agent does not introduceproparly or does not explaincorrectly the reason of thecall.